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Lynnet Williams

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Review of the John Lewis, Partnership Card:

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Poor service on all fronts

I like to pay my cc direct from my online bank (1st Direct), but the details in the paper statement don't explain who to pay and the details I put in didn't match anything. I phoned First Direct who were prompt to answer (as always) and said that apparently the payee is Debenhams! Now who would have thought a defunct department store would be involved... Also, 1st D said they'd been told to use the cc number as ref, while the statement says to use the a/c number, which is different. I tried to phone New Day/JL to check which number to use, but gave up after dire warnings of long waits and the most unhelpful, useless options menu I have ever come across. We deserve better service! Reviewed on: 22nd October 2022

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