Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

View other John Lewis products

1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

Read all reviews See your review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

The Worst CC that has ever existed

If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as a matter of fact it is an insult to have this trustworthy establishment being associated with such a low service from this company that handles the credit cards. The cards are often blocked from no obvious reasons and to no fault on us. Trying to unblock it, you’ll be faced with an illogical process, low intelligence staff and most frustrating experiences. John Lewis, please do something about it, if only this could be possible without change of supplier. At the end of their contract, please consider bringing on board people who can represent you and your names adequately and provide your clients with a reliable service. So far, the only thing we are faced with is a crap service and high frustrations. They are pushing your loyal clients away and competitions do exist. JL, you have to act and very promptly. Reviewed on: 20th December 2024

Great offer

The 0% offer was a lengthy period of time and I await my vouchers. The app is reasonably clear to use and many options to pay swiftly. I had 1 error of when a payment said it failed but it didn't. Otherwise, no issues. Reviewed on: 15th June 2023

NewDay ClownShow

I received my first statement on my John Lewis Partnership Card, managed by NewDay in December 2022 and paid off the balance, in full, the day after it arrived. However, on the 19th January, this year, I received a letter from NewDay, informing me that my John Lewis account had been suspended because I had not made a payment the previous month. I wrote to them in February about this matter, enclosing copies of the receipt that the bank issued, confirming the payment had been made and an extract from the relevant bank statement, showing that the money had been taken from my current account. Four months after providing physical evidence that I had paid off the balance, in full, I am still awaiting a reply. Despite this, the threatening letters from NewDay continued to arrive. So far, a total of 12 letters from this ClownShow have dropped through my letterbox, each of them threatening me with court action and/or passing the matter on to a debt collection company. Each letter also informs me that my credit rating has been adversely affected by this non-debt. I have an excellent credit rating and have never in my life defaulted on a payment to John Lewis or anyone else This matter is having an adverse effect on my mental health. I have had an account with John Lewis for over 40 years but I will never spend another penny in any John Lewis of Waitrose store, ever again. I an taking this matter up with the Financial Ombudsman Reviewed on: 8th June 2023

Nightmare with new John Lewis card held by AnyBank

I;m cancelling my card as a result of errors not corrected and threats from complaints handler Reviewed on: 7th June 2023

Let down by JLP credit Card Switch

Long term JLP credit card user now very fed up with new service. Discovered it will not handle tap and pay outside UK for me this is a significant dis-improvement in the service and forced me to use a different card that does support this function abroad. Frankly Furious. Reviewed on: 1st June 2023

A few teething troubles but!

The change JL undertook to New Day could have gone much more smoothly if perhaps it had been more widely trialled (maybe it wasn't !). However now all is well and we've had no issues and the excellent standard of JL has been recovered Reviewed on: 31st May 2023

Closing account

As a JL card holder for many years the service from New Day is not good. On two occasions in the middle of important transactions I have not received the verification code, and have had to switch to my Barclays card. This afternoon I spent 40 minutes on hold only to be disconnected! Tomorrow I close my account. Reviewed on: 23rd May 2023

Why Change when it was working fine.

Their new credit card account management is Shambolic. Every month I have issues, on the phone for ages trying to sort out their latest error! Lost payments, constantly chasing them, having to follow-up and get my account credited, get charges refunded trying to keep my credit score accurate and as good as it always was. Their Incompetence is quite incredible. I've contacted the Financial ombudsman........ Don't go anywhere near this credit card. Reviewed on: 21st May 2023

Poor service

I have had a John Lewis partnership card for decades. I receive a paper copy of my monthly account - received one but did not receive the next and my account has been suspended. I am finding it extremely difficult to contact this organisation whilst currently abroad - this has not been an issue with the previous provider of this service. Its a very poor service and thinking I will simply close the account Reviewed on: 17th May 2023

Not a good decision JLP!

I have been a John Lewis Credit card owner since it’s launch as Partnership Card. I have to say the change to NewDay has been one of the worst decisions I think JLP have ever made. I have closed my account because of the ridiculousness of this new provider. I am now calling to get a refund on interest and I have hit the 35minutes waiting time, listening to the same automated message with no indication of how much longer I will wait. To be honest I am not surprised their complaints contact number is so busy given its current reputation for poor service. One day I hope to get through! Reviewed on: 15th May 2023

Logging in is a nightmare

It took me nearly an hour to pay off my monthly statement. The process is a total hassle of registered names, passcodes and security checks. You need to have your mobile fully charged and close at hand. I have never had so much difficulty making a simple payment. I think John Lewis make it difficult on purpose because they want you to set up a direct debit - and the system keeps advertising that option. Reviewed on: 12th May 2023

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Flexicard
from Halifax 4.65 from 5 reviews
Aqua Credit Card
from NewDay 4.85 from 2122 reviews
Advance Credit Card
from Lloyds Bank 3.95 from 54 reviews

There's still more to see!

John Lewis has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub