Write a review

Go to business site

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (894 reviews)

View other John Lewis products

1.31

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (894)

Misleading information on hyped up credit card

"The password for your Partnership Card online account has been successfully reset. If you didn’t make this change then please call us on 0345 300 3833, (our lines are open from 7am - 11pm). Calls may be monitored and/or recorded. This email was sent by an automated system, so please don’t reply to it." taken from their email sent to me. However their lines are not open at 7am or even at 7.30am. Their automated message blares out: We are experiencing a high volume of calls? really? at 7.30am on a Sunday morning? Reviewed on: 3rd October 2021

Misleading information

"The password for your Partnership Card online account has been successfully reset. If you didn’t make this change then please call us on 0345 300 3833, (our lines are open from 7am - 11pm). Calls may be monitored and/or recorded." taken from the email sent to me. This email was sent by an automated system, so please don’t reply to it.' the phone number listed is not open from 7am. The first thing the automated message says is: "We are currently experiencing high call volumes" Really? at 7.30 am on a Sunday morning? Pull the other one John Lewis and then the call is cut off. Reviewed on: 3rd October 2021

Avoid

Terrible app, truly one of the worst. Changing payment dates, statements totals don't equal sum of listed items. Reviewed on: 14th September 2021

Unbelievably Poor Service

I never receive a OneTimePassCode from them. My other bank accounts, Amazon etc no problem. I have made numerous complaints. and had a whole variety of excuses. "It must be your phone" no its not I get OTPs from everyone else! "We're not aware of anyone else having this problem" yes you are, other staff have admitted as much! "Its a Mastercard problem - ring them" they know or should know that Mastercard only talk to banks, not members of the public! I have been assured by a member of their fraud team that the problem would not continue if I use my desktop computer. That turned out to be false as well I currently have an escalated complaint with them and will see what happens. If the issue is not resolved I will close the account and take my business elsewhere. Life is too short. With service like this it is no wonder John Lewis is in trouble. Reviewed on: 13th September 2021

Unhelpful

Recently scammed by the CBD gummy scam.what I thought was costing me £69 cost me £217. Partnership card were aware of this scam and although I reported it within an hour they felt it unlikely I would get money back. I blocked my card in case of further scams but wanted to check transactions . After 4 phone calls still unable to access account. Have switched to American Express-what a difference! Reviewed on: 21st August 2021

Admitted they mislead me

Been a loyal and faithful customer for over 15 years. After taking a payment break which they advised me to do after I lost my job. When I made the first payment after the break and having secured a new role they advised me all was ok with the account but still sent a default notice which effected my credit card account. I took them to the FCA where they admitted their mistake but couldn’t reverse the notice. I won damages but it does not make up for the stress and now damage to my credit rating. Avoid this company and taking this card. Reviewed on: 16th July 2021

Terrible Service

Had terrible problems getting this card working- several wasted trips to the shop and several calls being left on hold for 15/20 minutes at a time. Avoid Reviewed on: 14th July 2021

Change of points to receive vouchers

Well John Lewis you have lost me as a partnership card customer since changing your point system less than half what I used to get instead of trying rip off your loyal credit card customers why don't you cut your 25% discount what you give John Lewis staff on top of any other discounts. Reviewed on: 6th July 2021

No vouchers ever sent

Since having card the points build up quickly and disappear off statements, however never seen any of these promised vouchers. Reviewed on: 5th July 2021

Extremely poor customer service

Trying to deal with a disputed purchase has made me lose the will to live. The online form is hopeless and when I sent in a complaint I received a pleasant telephone call but nothing changed. What a waste of time when we are told that if we purchase something with a credit card we will have extra insurance if something goes wrong. Also where do you find an address to complain about anything! Just give it a try. Reviewed on: 14th June 2021

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cashback credit card
from Lloyds Bank 4.72 from 18 reviews
Credit card (discontinued)
from Wave (inactive) 2.82 from 3 reviews
American Express Credit Card
from American Express 3.27 from 107 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.10 from 77 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub