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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

On-line access not user friendly

On-line access now impossible. I have not forgotten my user name, nor password nor pin number at any time but nothing seems to work on the system introduced in mid 2019. Despite lengthy phone calls have had no success. Also surprised, on more than one occasion, to have my card declined for no apparent reason. All in all very disappointed. Reviewed on: 24th October 2019

Very disappointing - tarnishing John Lewis brand

On line service service for payments works fine but telephone help is inept. Operator takes one through the whole range of questions, resets and retries to no avail and finally asks if I could call back when it's less busy. Reviewed on: 11th October 2019

disappointed and saddened

tried to access my account but had to re register which I did tried next day using new passwords etc and was blocked as put wrong details in 3 times rang them as instructed waited 47 minutes and was helped to reset them ok good next day same thing happened so rang again waited 49 minutes and said I wanted to cancel my account as I was disgusted with all of it was told by agent that I was not the only one complaining so I cancelled my account and was told to ring back in 10 days to see if balance had been cleared told them I would not ring and wait over 40 minutes to be told yes your account ic cleared still waiting for the letter they said would be in the post checked with bank they had the money the next day they also screwed up my car insurance sold it off to someone else did not tell me so John Lewis been with you for years not any more cannot and will not trust you again Reviewed on: 4th October 2019

Charges fees incorrectly - BEWARE!

I've had several problems with this card and wrong charges. They've just charged me £12 for an unpaid direct debit when I've never had a direct debit for that card!! I had several issues a few months ago and was again charged incorrectly for a mistake of theirs. Surely this is illegal? We should all report them to the Financial Conduct Authority - they seem incompetent. Reviewed on: 12th August 2019

Rewards for spending

Love this card , and excellent rewards when spending on my card. Any problems I’ve had have always been resolved promptly and with great customer service. Reviewed on: 22nd July 2019

Unreliable and untrustworthy

John Lewis has failed to meet its own standards of customer service. I called to set up a direct debit 7 days ago and was informed that someone would call me back within 2 days. Still no call from John Lewis who have suspended my account without letting me know. John Lewis informed me today that they are unable to accept payment either by phone or bank transfer. This is illegal and contrary to financial services legislation because my John Lewis credit card account charges interest on an unpaid balance. Why lie about such a simple point? Reviewed on: 19th July 2019

Brilliant card

I have a partnership credit card with them and it’s so user friendly. It has a great app that’s protected and an average interest rate. Most importantly though when you spend money on your credit card you get John Lewis vouchers through the post that is that extra special touch to make them stand out above anyone else. Reviewed on: 7th June 2019

Utterly awful

Received a text at 2:30am and a second text at 3:00am advising of a possible fraudulent payment. Called customer services they advised that the payment had been stopped. Called back customer services later that morning and was advised that as it wasn't fraudulent I should represent my card for payment. I did that and payment for nearly £1,600 was accepted. What customer services hadn't told me is that the retailer could represent my details for payment without my consent. The retailer did exactly that and the payment was accepted again, plus 2 lots of foreign currency charges. The customer services department and the disputes team advised that I would not have to pay the disputed amount, but now 6 weeks later it is on my statement. They have done nothing to help. I have made 8 phone calls, spoken with a manager and was told that a member of the disputes team would call me. They haven't called. Next stop the ombudsman. Terrible service, no customer service. Disgusted with them Reviewed on: 4th June 2019

Good customer service and loyalty scheme

Always easy to get through to customer service. Good loyalty scheme including points events to earn JL/Waitrose vouchers Reviewed on: 11th May 2019

I wish they would take the direct debit they say they are going to take

A decent enough credit card with useful cashback - BUT they do not always take the direct debit amount they say they are going to take (which is supposed to be the full outstanding balance every month). If I make a manual payment to the card during the month (e.g. if I am approaching the credit limit), they deduct this payment from the amount they have already said they will take by direct debit - which means that I generally have to make ANOTHER manual payment in order to cover the difference, and have enough leeway for the forthcoming month. It is very annoying! Reviewed on: 15th April 2019

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