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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (890 reviews)

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1.31

Based on 890 reviews, last reviewed 27th Mar 2026

No new 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

I used my card to pay for petrol at my local Sainsbu... I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of fraud. A simple glance a... Read more Reviewed on: 27th March 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (890)

Unhelpful

Recently scammed by the CBD gummy scam.what I thought was costing me £69 cost me £217. Partnership card were aware of this scam and although I reported it within an hour they felt it unlikely I would get money back. I blocked my card in case of further scams but wanted to check transactions . After 4 phone calls still unable to access account. Have switched to American Express-what a difference! Reviewed on: 21st August 2021

Admitted they mislead me

Been a loyal and faithful customer for over 15 years. After taking a payment break which they advised me to do after I lost my job. When I made the first payment after the break and having secured a new role they advised me all was ok with the account but still sent a default notice which effected my credit card account. I took them to the FCA where they admitted their mistake but couldn’t reverse the notice. I won damages but it does not make up for the stress and now damage to my credit rating. Avoid this company and taking this card. Reviewed on: 16th July 2021

Terrible Service

Had terrible problems getting this card working- several wasted trips to the shop and several calls being left on hold for 15/20 minutes at a time. Avoid Reviewed on: 14th July 2021

Change of points to receive vouchers

Well John Lewis you have lost me as a partnership card customer since changing your point system less than half what I used to get instead of trying rip off your loyal credit card customers why don't you cut your 25% discount what you give John Lewis staff on top of any other discounts. Reviewed on: 6th July 2021

No vouchers ever sent

Since having card the points build up quickly and disappear off statements, however never seen any of these promised vouchers. Reviewed on: 5th July 2021

Extremely poor customer service

Trying to deal with a disputed purchase has made me lose the will to live. The online form is hopeless and when I sent in a complaint I received a pleasant telephone call but nothing changed. What a waste of time when we are told that if we purchase something with a credit card we will have extra insurance if something goes wrong. Also where do you find an address to complain about anything! Just give it a try. Reviewed on: 14th June 2021

Hair tearing frustration

I have been a mostly satisfied John Lewis shopper for most of my life. However the Partnership Card which serves me well when using it. Badly let’s me down when I need to access my card account. In fact never, have I ever succeeded in being able to do this. Locked, locked & locked again! Phone call after call. Zero result. Utterly timewasting & frustrating. Having recently been defrauded online I was really anxious to see my transactions. The stress has been great, in fact it very nearly bought me to tears. The site is appalling BAD. JL needs to remedy this ASAP! Reviewed on: 21st May 2021

AVOID AVOID AVOID

I have 3 disputed transactions with JL Credit card, amounting to £2,500 which is a lot of money to lose out on. They deny receiving disputed transaction forms and try their hardest not to help in any way. Their on-line dispute form is just as difficult to manage. I am now using AMEX for large purchases as their chargeback scheme is so much more manageable than JL. I've been a loyal customer and JL credit card holder for many years but not for much longer. Their customer service has gone severely downhill, it isn't even worth hanging on for the vouchers that they give! Disappointed is an understatement. Avoid this credit card, with so much choice out there please don't choose this one! Reviewed on: 14th May 2021

Complaints process incompetent

I filled a dispute over non-arrival, and then arrival with damaged goods. Partnership Card mishandled this opening a closing the complaint twice, not reading emails that I sent before responding and then wrote a patronising letter calling me a liar over the order of events. Complaint now with the Ombudsman. Reviewed on: 3rd May 2021

Earning vouchers is fun.

It's always a nice treat when your points reach a voucher threshold. Prior to using the app, the online banking was a nightmare and would regularly shut me out. Reviewed on: 29th March 2021

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