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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

Complaints process incompetent

I filled a dispute over non-arrival, and then arrival with damaged goods. Partnership Card mishandled this opening a closing the complaint twice, not reading emails that I sent before responding and then wrote a patronising letter calling me a liar over the order of events. Complaint now with the Ombudsman. Reviewed on: 3rd May 2021

Earning vouchers is fun.

It's always a nice treat when your points reach a voucher threshold. Prior to using the app, the online banking was a nightmare and would regularly shut me out. Reviewed on: 29th March 2021

AVOID, avoid, avoid.... at all costs

What a decline for such a well respected company of so many years service and 'service' is once what they were once all about, not any more unfortunately as our experience highlighted. In good faith we decided to open a JL Partnership card as brand new customers who often shopped in the stores and online for over many years we decided to go for a credit card with them. Much filling in of required information followed when applying, we were of course approved and then duly received our new cards. We 'activated' them as requested, online and then again when they didn't work, via the telephone to Customer Services........ guess what they still didn't actually work(!) and have been declined whilst out shopping for goods. Not the sort of experience anyone wants, we have a gold star credit history and if anything are probably the very kind of customers JL dearly would like to attract and keep. We are left with little choice but to close the account before we could even use it due to their lack of resolution to the ongoing technical issues with the card, in fact we were advised it can take up to 8 weeks to resolve a problem. Unbelievable, who would honestly wait 8 weeks to use a credit card! This is the very opposite of SERVICE. Stay away and save your time there are much better credit cards out there who offer a professional and efficient service. JL get your act together before people continue to leave in droves, check your reviews below from other reviewers, not a good feedback?! Reviewed on: 11th March 2021

Disastrous experience times two

Following numerous refusals of my card when paying online, I jettisoned this credit card after over 40 years with John Lewis and a rock solid credit history. The final straw was a refusal of payment when buying a £50.00 Christmas gift from John Lewis online. My husband is now having the same problem and is looking to jettison it after a similar time with them. HSBC, the card supplier, is clearly not interested in JL customers and hides behind 'security' which is a synonym for inadequate IT systems and poor algorithms that do not recognise bona fide transactions. The only way they will get their act together is by customer feedback and fewer customers in future. AVOID this credit card and go with a better company than HSBC. Reviewed on: 11th February 2021

Disputed transaction re hotel refund covid

I booked a hotel via booking.com and paid in full. I had to cancel due to covid and the hotel nit being open. They agreed a refund but said that they could not refund to my card. Two calls to John Lewis partnership card said shouldn’t be a problem. Raised dispute with card in June still awaiting a response. Was told initially 8 weeks then 16 weeks now over 20 weeks waiting. Lady email to them on 9 November still no response. Any response received as been paying lip service to my complaint and not doing anything about it. I have friends who have had to make claims via their credit cards and have all bedd Ed n sorted out ages ago. You just expect the kind of personal service which you come to expect from John Lewis but it is just nit there! Reviewed on: 15th November 2020

This is not an ethical company.

You can raise disputes with them until the cows come home but they will take money which ever way they can. Service is shocking. Manners do not exist. The only reason I am with them is because we shop at Waitrose. So I ask Waitrose to consider having a credit card of their own, please. Thank you. Reviewed on: 7th October 2020

Poor system

I received a card 2 days after my application. It seems smooth and easy, but it took me two weeks to set up my online account and still did not happen. I rang their customer service team more than 20 times asking for help, unfortunately they could not help. I then stop using it. Reviewed on: 30th September 2020

Total time wasting

Since the change of the login method, I have been unable to login to the John Lewis banking system. Contacted customer services on many occasions to reset the login. With the aid of a service agent's, this is impossible. "Your details do not match our server records". Got many emails thanking for changing login details, yet still haven't received any replies from management on how to resolve the constant ongoing problem. I now have the answer. If John Lewis Finance isn't bothered, why should I. Just been informed the reward system is changing, and card is due for renewal, told them not to bother. Life is to short to constantly mess about with this shower. Reviewed on: 18th September 2020

dont understand customer needs

I wanted to buy a hotel deal in Oct but my card expires in Sept had to call JL to ask for my new (post Sep) card to be sent to me now but they will only do this by cancelling my existing card which I need to use until the new card arrives 7-10 working days later surely there are some smart people in JL who know that this degrades their brand and alienates loyal customers Reviewed on: 17th July 2020

Efficient

Whenever I have had a problem I have contacted customer services and had very efficient service, and they have always been able to sort out my problem. Reviewed on: 10th July 2020

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