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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (877 reviews)

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1.33

Based on 877 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Uncompetitive time to pay John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean mi... Read more Reviewed on: 14th October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (877)

Change of points to receive vouchers

Well John Lewis you have lost me as a partnership card customer since changing your point system less than half what I used to get instead of trying rip off your loyal credit card customers why don't you cut your 25% discount what you give John Lewis staff on top of any other discounts. Reviewed on: 6th July 2021

No vouchers ever sent

Since having card the points build up quickly and disappear off statements, however never seen any of these promised vouchers. Reviewed on: 5th July 2021

Extremely poor customer service

Trying to deal with a disputed purchase has made me lose the will to live. The online form is hopeless and when I sent in a complaint I received a pleasant telephone call but nothing changed. What a waste of time when we are told that if we purchase something with a credit card we will have extra insurance if something goes wrong. Also where do you find an address to complain about anything! Just give it a try. Reviewed on: 14th June 2021

Hair tearing frustration

I have been a mostly satisfied John Lewis shopper for most of my life. However the Partnership Card which serves me well when using it. Badly let’s me down when I need to access my card account. In fact never, have I ever succeeded in being able to do this. Locked, locked & locked again! Phone call after call. Zero result. Utterly timewasting & frustrating. Having recently been defrauded online I was really anxious to see my transactions. The stress has been great, in fact it very nearly bought me to tears. The site is appalling BAD. JL needs to remedy this ASAP! Reviewed on: 21st May 2021

AVOID AVOID AVOID

I have 3 disputed transactions with JL Credit card, amounting to £2,500 which is a lot of money to lose out on. They deny receiving disputed transaction forms and try their hardest not to help in any way. Their on-line dispute form is just as difficult to manage. I am now using AMEX for large purchases as their chargeback scheme is so much more manageable than JL. I've been a loyal customer and JL credit card holder for many years but not for much longer. Their customer service has gone severely downhill, it isn't even worth hanging on for the vouchers that they give! Disappointed is an understatement. Avoid this credit card, with so much choice out there please don't choose this one! Reviewed on: 14th May 2021

Complaints process incompetent

I filled a dispute over non-arrival, and then arrival with damaged goods. Partnership Card mishandled this opening a closing the complaint twice, not reading emails that I sent before responding and then wrote a patronising letter calling me a liar over the order of events. Complaint now with the Ombudsman. Reviewed on: 3rd May 2021

Earning vouchers is fun.

It's always a nice treat when your points reach a voucher threshold. Prior to using the app, the online banking was a nightmare and would regularly shut me out. Reviewed on: 29th March 2021

AVOID, avoid, avoid.... at all costs

What a decline for such a well respected company of so many years service and 'service' is once what they were once all about, not any more unfortunately as our experience highlighted. In good faith we decided to open a JL Partnership card as brand new customers who often shopped in the stores and online for over many years we decided to go for a credit card with them. Much filling in of required information followed when applying, we were of course approved and then duly received our new cards. We 'activated' them as requested, online and then again when they didn't work, via the telephone to Customer Services........ guess what they still didn't actually work(!) and have been declined whilst out shopping for goods. Not the sort of experience anyone wants, we have a gold star credit history and if anything are probably the very kind of customers JL dearly would like to attract and keep. We are left with little choice but to close the account before we could even use it due to their lack of resolution to the ongoing technical issues with the card, in fact we were advised it can take up to 8 weeks to resolve a problem. Unbelievable, who would honestly wait 8 weeks to use a credit card! This is the very opposite of SERVICE. Stay away and save your time there are much better credit cards out there who offer a professional and efficient service. JL get your act together before people continue to leave in droves, check your reviews below from other reviewers, not a good feedback?! Reviewed on: 11th March 2021

Disastrous experience times two

Following numerous refusals of my card when paying online, I jettisoned this credit card after over 40 years with John Lewis and a rock solid credit history. The final straw was a refusal of payment when buying a £50.00 Christmas gift from John Lewis online. My husband is now having the same problem and is looking to jettison it after a similar time with them. HSBC, the card supplier, is clearly not interested in JL customers and hides behind 'security' which is a synonym for inadequate IT systems and poor algorithms that do not recognise bona fide transactions. The only way they will get their act together is by customer feedback and fewer customers in future. AVOID this credit card and go with a better company than HSBC. Reviewed on: 11th February 2021

Disputed transaction re hotel refund covid

I booked a hotel via booking.com and paid in full. I had to cancel due to covid and the hotel nit being open. They agreed a refund but said that they could not refund to my card. Two calls to John Lewis partnership card said shouldn’t be a problem. Raised dispute with card in June still awaiting a response. Was told initially 8 weeks then 16 weeks now over 20 weeks waiting. Lady email to them on 9 November still no response. Any response received as been paying lip service to my complaint and not doing anything about it. I have friends who have had to make claims via their credit cards and have all bedd Ed n sorted out ages ago. You just expect the kind of personal service which you come to expect from John Lewis but it is just nit there! Reviewed on: 15th November 2020

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