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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

App

The App upgrade in early Nov 21 does not work and I know have to log on via a tablet \ PC to view my account. Moreover, I cannot authenticate on line purchases so cannot use my card onIine. Have tried contacting the call centre several times and went round the in circles with the automated call direction, I left several messages which they did reply to telling me ring the centre. Two months on and no indication of when the app will be fixed? So New Year, New Credit Card me thinks! Reviewed on: 31st December 2021

complete mayhem of admin

I have a credit card with them for the last 15 years or so, the last 2-3 years has been completely shambolic right from call connection quality through to their Card security administration which appears to be running in an ‘outsourced’ model. It looks like the trust is on HSBC to get things right at the expense of their own brand value Reviewed on: 19th December 2021

terrible app and online portal

I'm about to look for another card as it is a nightmare to log in online. Reviewed on: 14th December 2021

Where are the One Time Passwords?

I'm now unable to view my account via internet or phone because, however often the website claims to have sent a one time code, I have yet to receive one. It is clear I am not the only one. I would reluctantly go back to paper statements but that would mean being in a phone queue for several hours. I suspect the long queue of people waiting on the phone are experiencing the same problem. It is time John Lewis recognised it had a technical problem and did something about it. Reviewed on: 29th October 2021

Contadiction

I have wasted whole afternoons - on one occasion talking to four different advisers in succession - trying to resolve a nonsense, I am locked out of my online account because, allegedly, the details provided do not match their records, Yet in the telephone conversations every last piece of information has been confirmed as correct. The advisers say there is nothing they can do, I shall (the vouchers one earns notwithstanding) be cancelling my card. Reviewed on: 24th October 2021

My payments keep continually getting declined despite health credit on account

Since Friday I have experienced 5 declined payments - all very small sums of money despite having a large credit on the account . I have been on the phone numerous times to get the card unblocked . Each time I ask why the customer care team can’t give me an answer and say they can’t guarantee it won’t happen again. I received an email tonight saying a payment for £10 has been declined . As I use my card for all payments I can’t confirm like this . I will look for another provider and this has made me so angry I will no longer support JL with any figure purchases (previously have bought all our white goods, furniture etc). As JL can’t get their act together over this they deserve to be consigned to the retailing rubbish bin Reviewed on: 19th October 2021

Credit Card - Total waste of time!

Applied for credit card (I was attracted by the rewards offer), accepted immediately, arrived three days later. Activated it online straightaway as you normally would. Card still not working three days later - call up and am then told they will take 3 working days to go through credit checks before I can use the card!!! What on earth was the point of my application and acceptance? Card absolutely no use, wanted it for a purchase, now need to cancel the card as there is no point in keeping such a ridiculous card that has been a total waste of time. JLF you should have said card tentatively accepted, pending credit checks and you should never have sent me a card I could not use. I've never known another financial provider send out a card that could not be used. Reviewed on: 12th October 2021

Complete incompetence

I have been trying to obtain an OTP - One Time Passcode to access my account. Three weeks have passed and still not OTP. has been received. Mobile phone with BT technology have investgated and they state that there is no evidence of John Lewis attempting to send the OTP, despite approximately 30 attempts to obtain it. I contacted John Lewis again, and suggested that we use an old Vodafone mobile number, and gave them that number, which they show as recorded on their website. I was told that it would take 24 hours for the new number to register with John Lewis. 24 hours have passed, and I have made a further five attempts using Vodafone, and am now locked out, and no OTP has come through. John Lewis customer service are now telling me that it takes 24 hours for the OTP to arrive. This is contrary to the information given previously, when I was told that the OTP would arrive in a matter of seconds. I have just spoken with customer service again, and they say they will sort it out and call me back. I asked to speak with a John Lewis executive/supervisor with no result. Neither the FOS nor the Consumer Helpline are of assistance, and I have been referred to a legal entity.. As the situation stands now, I have no access to my account and John Lewis flatly refuses to give access without the OTP. Consequently, I have absolutely no control or access to my account with John Lewis. This is unacceptable and appallingly bad service. One cannot get beyond customer service reps, who are probably located outside the UK and are trained to deal only with routine matters. They are very apologetic, but are very limited in the manner in which they can be of any real assistance. John Lewis appears to be abdicating all responsibility for their incompetence and leaving it to their Customer Service reps to take calls with no involvement on the part of upper level management. Reviewed on: 12th October 2021

Misleading information on hyped up credit card

"The password for your Partnership Card online account has been successfully reset. If you didn’t make this change then please call us on 0345 300 3833, (our lines are open from 7am - 11pm). Calls may be monitored and/or recorded. This email was sent by an automated system, so please don’t reply to it." taken from their email sent to me. However their lines are not open at 7am or even at 7.30am. Their automated message blares out: We are experiencing a high volume of calls? really? at 7.30am on a Sunday morning? Reviewed on: 3rd October 2021

Misleading information

"The password for your Partnership Card online account has been successfully reset. If you didn’t make this change then please call us on 0345 300 3833, (our lines are open from 7am - 11pm). Calls may be monitored and/or recorded." taken from the email sent to me. This email was sent by an automated system, so please don’t reply to it.' the phone number listed is not open from 7am. The first thing the automated message says is: "We are currently experiencing high call volumes" Really? at 7.30 am on a Sunday morning? Pull the other one John Lewis and then the call is cut off. Reviewed on: 3rd October 2021

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