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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (877 reviews)

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1.33

Based on 877 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Uncompetitive time to pay John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean mi... Read more Reviewed on: 14th October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (877)

Useless Customer Services

Since the 3rd February I have been unable to log on to my Partnership card account. I have rung customer services and explained my problem over and over again and I am still no further forward. I have now decided to stop using the card totally and pay my bill off. I cant get access to my statements or transactions and cant make any sense out of the attitude and total disregard for my complaints. What a letdown from John Lewis and they will lose more customers if they dont take notice of the complaints. Reviewed on: 26th February 2022

Customer Service is Awful

Every single person I've spoken with on the phone is rude & incompetent Reviewed on: 16th February 2022

Total frustration

I intended to make a large transaction on my card and telephoned JL to prime them - payee and amount. 'No problem' they said, so long as you stay inside your credit limit. Result? Transaction refused and a fraud alert issued. After more calls, I finally got the payment accepted. Then I tried to credit my account with a bank transfer but there is no payee on the statement - just sort and account numbers. The call centre wouldn't give out the actual JL payee name without full primary card holder security, and even then they got it wrong - 'John Lewis Partnership Card', instead of 'John Lewis Mastercard'. Why so secretive? Awful experience. Reviewed on: 11th February 2022

Unable to login both app and PC due to over complicated security

I have used the John Lewis Partnership Card for a number of years, but over recent months it has become almost impossible to login to either the mobile web app. One is locked out after several attempts with either entering PIN or password and contacting customer service has been a negative experience, as they always say I'm keying information incorrectly, which I am not. The login has become over-complicated. I am at the point of cancelling my card because I now cannot view my transactions, download statements. Extremely frustrated and very disappointed! Reviewed on: 10th February 2022

Section 75 under the Consumer Credit Act

I made a claim to John Lewis finance in April 2021 under the Section 75 Consumer Credit Act because I had paid a deposit for a holiday in a chalet in France. Under their terms of sale of the company, if we were unable to access the resort due to exceptional circumstances (Covid 19) it says they would refund our deposit. We were in lockdown in the UK so we were prohibited from travelling abroad. The French company has repeatedly refused to refund our deposit which was all documented and sent to John Lewis along with a request to claim back my £950. John Lewis refused. I wrote back sending copies of the Conditions of Sale and they did not even bother to answer. I then re sent the letter in August by registered delivery so I know it was delivered and still no reply over 5 months later. John Lewis make it impossible to deal with any problems because you cannot email or speak to anyone in the department that deals with these claims but only write. Leave this credit card well alone. There are so many decent companies out there so my advice is use any one of them but avoid John Lewis. Judging by the terrible reviews I am not the only one to have received quite appalling service. Reviewed on: 10th January 2022

App

The App upgrade in early Nov 21 does not work and I know have to log on via a tablet \ PC to view my account. Moreover, I cannot authenticate on line purchases so cannot use my card onIine. Have tried contacting the call centre several times and went round the in circles with the automated call direction, I left several messages which they did reply to telling me ring the centre. Two months on and no indication of when the app will be fixed? So New Year, New Credit Card me thinks! Reviewed on: 31st December 2021

complete mayhem of admin

I have a credit card with them for the last 15 years or so, the last 2-3 years has been completely shambolic right from call connection quality through to their Card security administration which appears to be running in an ‘outsourced’ model. It looks like the trust is on HSBC to get things right at the expense of their own brand value Reviewed on: 19th December 2021

terrible app and online portal

I'm about to look for another card as it is a nightmare to log in online. Reviewed on: 14th December 2021

Where are the One Time Passwords?

I'm now unable to view my account via internet or phone because, however often the website claims to have sent a one time code, I have yet to receive one. It is clear I am not the only one. I would reluctantly go back to paper statements but that would mean being in a phone queue for several hours. I suspect the long queue of people waiting on the phone are experiencing the same problem. It is time John Lewis recognised it had a technical problem and did something about it. Reviewed on: 29th October 2021

Contadiction

I have wasted whole afternoons - on one occasion talking to four different advisers in succession - trying to resolve a nonsense, I am locked out of my online account because, allegedly, the details provided do not match their records, Yet in the telephone conversations every last piece of information has been confirmed as correct. The advisers say there is nothing they can do, I shall (the vouchers one earns notwithstanding) be cancelling my card. Reviewed on: 24th October 2021

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