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Pauline Hamilton

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Review of the Atom Bank, Savings:

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I like Atom bank

I have been banking with Atom for a few years now. Simplistic banking and clear information provided. I get good time notice of changes to interest and when my deal is about to end with options available to continue banking or not. Straightforward and easy to navigate the app. I have had to contact customer services in the past and this was not a problem and staff were very well informed and helpful. Reviewed on: 12th May 2025

Review of the John Lewis, Partnership Card:

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what has happened to this service!

What has happened to the John Lewis Partnership Card customer service! I have had to phone yesterday and today and both call handlers clearly have very limited experience and can only do minimal searches. Has the customer service side of business been sourced out? This is not only very frustrating as it is taking much longer than usual to get an issue dealt with but today I was told to leave things for a week! This might well have been a valid response and although the call handler was being helpful and everything they should, it was as though they were having to read for a page to page script for very basic answers. No longer happy and always have been up until now with JL Partnership Card. Reviewed on: 11th March 2022

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