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David Weedon

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Review of the John Lewis, Partnership Card:

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Total frustration

I intended to make a large transaction on my card and telephoned JL to prime them - payee and amount. 'No problem' they said, so long as you stay inside your credit limit. Result? Transaction refused and a fraud alert issued. After more calls, I finally got the payment accepted. Then I tried to credit my account with a bank transfer but there is no payee on the statement - just sort and account numbers. The call centre wouldn't give out the actual JL payee name without full primary card holder security, and even then they got it wrong - 'John Lewis Partnership Card', instead of 'John Lewis Mastercard'. Why so secretive? Awful experience. Reviewed on: 11th February 2022

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