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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.34

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (871)

What has happened to JL

Just in the last week every time I make a purchase I get a call from fraud services. I refuse to give the unexpected caller my details but then that means I have to go through another queue with someone who refuses to put me through until they’ve updated my contact details despite me telling them I did it yesterday and the day before. When I eventually speak to someone they are so passive aggressive it takes all my self control to not lose my temper. All in all spectacularly awful service. Reviewed on: 26th March 2022

Very frustrating.

I have been using my card for online Waitrose grocery delivery regularly for the past 2 years and have used the account for many years in both Waitrose stores and John Lewis for many years (10/15 years). This week, for no apparent reason, when trying to pay online for my groceries, I have had a notice on the screen telling me that my account cannot be authenticated. I phoned the number as suggested and had one of the most frustrating experiences I can remember. A pleasant lady, who had obviously received lots of "customer care" training kept assuring me that she had no doubt that I was a genuine customer but was very sorry but she couldn't connect me on the system. "Computer says no" in other word!!. She tried a series of security questions with "ah, bless you" interjected between what she explained were progressively easier questions. I do understand the need for security BUT please make it clear the information you need to have ready when phoning and train your call handlers that being apparently "kind" can result in a perception of condescension. Quite frankly, I ended up feeling stupid abd incompetent. I am neither and still have no proper explanation as to why my account cannot be authenticated. I now have to wait, goodness knows for how long, for Accounts to phone me. Not good enough and very poor customer service! Reviewed on: 18th March 2022

Customer Service is dreadful

Having moved house, I needed to change the address on the card. Could not do this online and the agent on the phone could not assist. Sent details on secure messages and 4 days on...I have still not had a response or acknowledgement to the secure message. The customer service at the John lewis partnership card service is woeful - avoid this if you can. Reviewed on: 13th March 2022

what has happened to this service!

What has happened to the John Lewis Partnership Card customer service! I have had to phone yesterday and today and both call handlers clearly have very limited experience and can only do minimal searches. Has the customer service side of business been sourced out? This is not only very frustrating as it is taking much longer than usual to get an issue dealt with but today I was told to leave things for a week! This might well have been a valid response and although the call handler was being helpful and everything they should, it was as though they were having to read for a page to page script for very basic answers. No longer happy and always have been up until now with JL Partnership Card. Reviewed on: 11th March 2022

Useless Customer Services

Since the 3rd February I have been unable to log on to my Partnership card account. I have rung customer services and explained my problem over and over again and I am still no further forward. I have now decided to stop using the card totally and pay my bill off. I cant get access to my statements or transactions and cant make any sense out of the attitude and total disregard for my complaints. What a letdown from John Lewis and they will lose more customers if they dont take notice of the complaints. Reviewed on: 26th February 2022

Customer Service is Awful

Every single person I've spoken with on the phone is rude & incompetent Reviewed on: 16th February 2022

Total frustration

I intended to make a large transaction on my card and telephoned JL to prime them - payee and amount. 'No problem' they said, so long as you stay inside your credit limit. Result? Transaction refused and a fraud alert issued. After more calls, I finally got the payment accepted. Then I tried to credit my account with a bank transfer but there is no payee on the statement - just sort and account numbers. The call centre wouldn't give out the actual JL payee name without full primary card holder security, and even then they got it wrong - 'John Lewis Partnership Card', instead of 'John Lewis Mastercard'. Why so secretive? Awful experience. Reviewed on: 11th February 2022

Unable to login both app and PC due to over complicated security

I have used the John Lewis Partnership Card for a number of years, but over recent months it has become almost impossible to login to either the mobile web app. One is locked out after several attempts with either entering PIN or password and contacting customer service has been a negative experience, as they always say I'm keying information incorrectly, which I am not. The login has become over-complicated. I am at the point of cancelling my card because I now cannot view my transactions, download statements. Extremely frustrated and very disappointed! Reviewed on: 10th February 2022

Section 75 under the Consumer Credit Act

I made a claim to John Lewis finance in April 2021 under the Section 75 Consumer Credit Act because I had paid a deposit for a holiday in a chalet in France. Under their terms of sale of the company, if we were unable to access the resort due to exceptional circumstances (Covid 19) it says they would refund our deposit. We were in lockdown in the UK so we were prohibited from travelling abroad. The French company has repeatedly refused to refund our deposit which was all documented and sent to John Lewis along with a request to claim back my £950. John Lewis refused. I wrote back sending copies of the Conditions of Sale and they did not even bother to answer. I then re sent the letter in August by registered delivery so I know it was delivered and still no reply over 5 months later. John Lewis make it impossible to deal with any problems because you cannot email or speak to anyone in the department that deals with these claims but only write. Leave this credit card well alone. There are so many decent companies out there so my advice is use any one of them but avoid John Lewis. Judging by the terrible reviews I am not the only one to have received quite appalling service. Reviewed on: 10th January 2022

App

The App upgrade in early Nov 21 does not work and I know have to log on via a tablet \ PC to view my account. Moreover, I cannot authenticate on line purchases so cannot use my card onIine. Have tried contacting the call centre several times and went round the in circles with the automated call direction, I left several messages which they did reply to telling me ring the centre. Two months on and no indication of when the app will be fixed? So New Year, New Credit Card me thinks! Reviewed on: 31st December 2021

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