Write a review

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

View other John Lewis products

1.35

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (874)

Outrageous and despicable behaviour

Tried to purchase online order this mondayonly to Tried to purchase some items on line and after completing details and using partnership card it was declined ! This started a long and exceedingly stressful saga. I was told security would have to phone me as they did not know reason card blocked ! They could not unblock card ! Day 3 no phone call from security ! If this was my only credit card imagine the consequences. You cannot block someone’s credit card without informing them the reason why. DO NOT GET A JOHN LEWIS CREDIT CARD. It will let you down and will go unresolved ! Reviewed on: 6th April 2022

Disappointed in John Lewis Credit Card

The card is run by HSBC bank and the customers services for it is now outsourced to Cairo in Egypt, This is very disappointing. How can JL pretend that the card is related to their UK Business. I don't want to talk to people in other countries about my finances. I am going to finish with the card. Reviewed on: 6th April 2022

Professional, competent, reliable

Never had any problems with John Lewis; good company Reviewed on: 4th April 2022

What has happened to JL

Just in the last week every time I make a purchase I get a call from fraud services. I refuse to give the unexpected caller my details but then that means I have to go through another queue with someone who refuses to put me through until they’ve updated my contact details despite me telling them I did it yesterday and the day before. When I eventually speak to someone they are so passive aggressive it takes all my self control to not lose my temper. All in all spectacularly awful service. Reviewed on: 26th March 2022

Very frustrating.

I have been using my card for online Waitrose grocery delivery regularly for the past 2 years and have used the account for many years in both Waitrose stores and John Lewis for many years (10/15 years). This week, for no apparent reason, when trying to pay online for my groceries, I have had a notice on the screen telling me that my account cannot be authenticated. I phoned the number as suggested and had one of the most frustrating experiences I can remember. A pleasant lady, who had obviously received lots of "customer care" training kept assuring me that she had no doubt that I was a genuine customer but was very sorry but she couldn't connect me on the system. "Computer says no" in other word!!. She tried a series of security questions with "ah, bless you" interjected between what she explained were progressively easier questions. I do understand the need for security BUT please make it clear the information you need to have ready when phoning and train your call handlers that being apparently "kind" can result in a perception of condescension. Quite frankly, I ended up feeling stupid abd incompetent. I am neither and still have no proper explanation as to why my account cannot be authenticated. I now have to wait, goodness knows for how long, for Accounts to phone me. Not good enough and very poor customer service! Reviewed on: 18th March 2022

Customer Service is dreadful

Having moved house, I needed to change the address on the card. Could not do this online and the agent on the phone could not assist. Sent details on secure messages and 4 days on...I have still not had a response or acknowledgement to the secure message. The customer service at the John lewis partnership card service is woeful - avoid this if you can. Reviewed on: 13th March 2022

what has happened to this service!

What has happened to the John Lewis Partnership Card customer service! I have had to phone yesterday and today and both call handlers clearly have very limited experience and can only do minimal searches. Has the customer service side of business been sourced out? This is not only very frustrating as it is taking much longer than usual to get an issue dealt with but today I was told to leave things for a week! This might well have been a valid response and although the call handler was being helpful and everything they should, it was as though they were having to read for a page to page script for very basic answers. No longer happy and always have been up until now with JL Partnership Card. Reviewed on: 11th March 2022

Useless Customer Services

Since the 3rd February I have been unable to log on to my Partnership card account. I have rung customer services and explained my problem over and over again and I am still no further forward. I have now decided to stop using the card totally and pay my bill off. I cant get access to my statements or transactions and cant make any sense out of the attitude and total disregard for my complaints. What a letdown from John Lewis and they will lose more customers if they dont take notice of the complaints. Reviewed on: 26th February 2022

Customer Service is Awful

Every single person I've spoken with on the phone is rude & incompetent Reviewed on: 16th February 2022

Total frustration

I intended to make a large transaction on my card and telephoned JL to prime them - payee and amount. 'No problem' they said, so long as you stay inside your credit limit. Result? Transaction refused and a fraud alert issued. After more calls, I finally got the payment accepted. Then I tried to credit my account with a bank transfer but there is no payee on the statement - just sort and account numbers. The call centre wouldn't give out the actual JL payee name without full primary card holder security, and even then they got it wrong - 'John Lewis Partnership Card', instead of 'John Lewis Mastercard'. Why so secretive? Awful experience. Reviewed on: 11th February 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit Card
from Ocean Finance 4.64 from 19 reviews
American Express Credit Card
from American Express 3.44 from 95 reviews
Avios Credit Card
from TSB 3.75 from 18 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home Insurance
from John Lewis 2.39 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub