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Review of the John Lewis, Partnership Card:

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Unbelievably Inefficient

Transactions pending suddenly had over 21 payments to an American company plus various for Apple Pay. I don't shop in America and don't use Apple Pay. Card blocked a new one arrived after a week. Activate new card, try to use in to pay £4.20 in the post office, card was "declined". Rang JL to be told the card had been blocked on 28th May. I didn't receive the new card until the 1st June so why was a new, inactive card blocked?! The card was in bloc but within 30 mins of it being activated there were 11 fraudulent pending payments...how was that even possible? So, no credit card since 26th May...what an appalling company. I wish I could speak to someone in the UK, not someone in a call centre on the other side of the world, and someone who has English as their first language... Reviewed on: 9th June 2022

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