Write a review

Go to business site

John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (890 reviews)

View other John Lewis products

1.31

Based on 890 reviews, last reviewed 27th Mar 2026

No new 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

The JLP card offers cashback based upon spending and... The JLP card offers cashback based upon spending and it is possible to generate £100+ cashback per year. Managing the account is straightforward via t... Read more Reviewed on: 22nd January 2026

Latest lowest rating:

1

I used my card to pay for petrol at my local Sainsbu... I used my card to pay for petrol at my local Sainsbury's. Later that day I received a message saying there was a suspicion of fraud. A simple glance a... Read more Reviewed on: 27th March 2026

Read all reviews Write a review

About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

Smart Money People is the UK's leading financial services review and insight hub. Together, we can make financial services work better for everyone.

Review John Lewis: Partnership Card now

Help others make smarter decisions by sharing your own experience.

Write a review

John Lewis Partnership Card reviews (890)

Hopeless New Card Process

Just tried to apply for new card . System down . Rang numbers provided cut call off after 2 seconds . Credit limit cut by 25% despite being a card holder for decades and paid off completely every month . Didn't allow to add second card holder in application . Not able to say stick with current credit limit . Hopeless start . Starting to get Chase or some other card as a back up . I can't believe JL have allowed such a shambles to the start of the new card . Not reassuring this new aoufit are any good at all . Reviewed on: 22nd August 2022

New card declined

As in accounts below, my husband has just been refused the new card having held a John Lewis card for many years, paid in full every month. A phone call resulted in the instruction that he had to write by mail to explain this, and the case would be looked into in due course. What rubbish, and what a way to discourage customers. Get your act together John Lewis. Reviewed on: 22nd August 2022

Loyal customer declined for new john lewis partnership card

Myself and my husband have had a partnership card for over 25 years- always paid off in full every month. Was stunned when our application for the new card was declined. Contacted both jl and Newday but neither were able to give any explanation. A number of friends have also had the same experience. Very disappointed in john lewis - this will definitely damage their brand Reviewed on: 21st August 2022

New Card Provider terrible mistake

Had a partnership card for over a decade, never a problem and usually paid off in full. New card sent to wrong address and credit limit cut by 80%. New provider won’t look into it but admit he has had lots of complaints about lowered credit limits. Very disappointed with John Lewis who say it’s not to do with them. Card cancelled and now have an M&S card with better rate. Reviewed on: 20th August 2022

No thank you

Not received new card yet … certainly won’t be using it either !!! Phoned to get balance on my partnership card after recently coming out of hospital.. just to know exact amount outstanding!!! Was asked numerous questions ,, which of course I answered… only to be told my card was being investigated and couldn’t give me any information or be able to use my card !! I am 74 years old and never owed anyone anything in my life !! Like other people on this site I was told I would have to wait for the security people to contact me regarding The matter within 8 working days !!!!!!!! Unbelievable! Cannot believe a company can get away with this !!!! Certainly won’t be using the new card !! I am more than disgusted and disappointed .. I am fuming !! I am relieved to see that I am only one of a number that obviously feel this way ! John Lewis !!! You have made a huge blunder !! Always paid in full monthly for many many years !! Would give zero stars . But not possible to do !! Reviewed on: 16th August 2022

New credit card

JL are changing to a new credit card Forget it !!! it is a not worth it so much paperwork JL have made a big mistake and they will loose a lot of customers Back to visa card Reviewed on: 13th August 2022

Credit card change to New Day

Have tried to apply for the New Day JL card and been refused. Have had my current JL card since 2016 and paid off the card consistently every month and have a big credit limit. Getting nowhere trying to sort with JL or New Day. Its JL brand all over the card and they don't care, shocking approach from them, they should be ensuring a smooth transition to the new card for existing customers and they are not. Very poor show JL and I'm sure a number of there customers will be faced with the same problem. Look forward to hearing from others and who knows maybe JL. Reviewed on: 13th August 2022

Security hold for over 1 week - no advice as to why or how to release

i have had a JL card for many years. Always paid on time. No issues. Without any advice or call, my card was blocked. Phoned customer services & all they would tell me was that they could do nothing or advise anything as it was with 'security' and they would call me. Heard nothing within 24hrs, so called the Lost & Stolen line in the assumption they may know something or even be the mystery 'security' team. Again, no answers except advice to wait for security to call. I asked how long this would be and was told, maybe 3-4 days, which left me not a happy bunny & I queried how that could possibly be considered customer service? What would happen if we were overseas and depending on it? No help, just a remark that they would flag it on the system. One week later....I called customer services, pretty irate at this point. Same thing - offer of a flag on account. Asked to speak to a supervisor -no. Asked to be put through to complaints - no. Just gave me a complaint number and said that hopefully someone from security would call yesterday or today. Still waiting. I compared the service to dealing with a government department when speaking to them. I was wrong - this is much worse. Apologies to government officials. And JL is supposed to be a company that prides itself on customer service! Reviewed on: 3rd August 2022

John Lewis Partnership card is antiquated and a liability

Refused a transaction for no reason, when I called them they came up with a list of security questions, I gat one wrong and the card was blocked even though I got them all right a second time. Direct Debts declined Blocked for 7 Days with no answers to genuine concerns, Terrible Reviewed on: 26th July 2022

Beyond rubbish

Absolutely rubbish. Every time you want to pay your bill you have to ring and queue on the phone. I thought it would be a good idea to use this and get the reward vouchers for John Lewis. I got 2 x £5.00 in the whole time I used it. Cut up and in the bin where it belongs and back to the old faithful M & S credit card. Please save yourself the anxiety. Reviewed on: 23rd July 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Instant pay
from Incredible 5.00 from 28 reviews
Charge Card
from American Express 4.05 from 24 reviews
Opus Credit Card
from NewDay 5.00 from 3 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Home insurance
from John Lewis 2.05 from 77 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub