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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (871 reviews)

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1.34

Based on 871 reviews, last reviewed 12th Jun 2025

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Unable to contact to unblock card outside office hours I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after... Read more Reviewed on: 9th June 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (871)

Big problem with their new credit card security system

Have been using the Partnership credit card for years. In the last few weeks, numerous problems with their security system. Online purchases ( concert tickets, pharmacy purchases, I tunes, everything online really) have been problematic. When I try to purchase online, the vendor says my card has been declined. When I called JL to ask why my card has been blocked, they say it isn’t blocked. Frankly, I’ve just given up and started using another credit card and my debit card instead. If you can’t rely on a credit card when you’re well inside your limit, what is the point of having it? I think I will pay my balance and close down the card. Shame really, I’ve been a customer for years. Reviewed on: 22nd May 2022

Won't accept payment on credit card

Made a couple of large purchases using the JL credit card, want to pay it off in full, every time says payment is declined. I had more than enough money in my current account to cover it. Contacted my bank, they say the issue is at JL end....this has been going on since Thursday! This also happened a couple of months ago, seems to be linked to their change of credit service provider Reviewed on: 21st May 2022

Useless

My earlier review reported that I am intermittently unable to log into my Partnership card account, because it is falsely claimed that my 'details do not match' their 'records', This is now invariable. I am unable to investigate fraud on my account because I cannot see the transactions. Reviewed on: 18th May 2022

Worse fraud protection customer services ever

Appallingly bad customer services. 2 days to unblock a card that triggered a security alert. Endless repetitive security questions to verify my ID... question after question. Ask for impossible to remember details about transaction dates and amounts. Their weekend staff are even worse. Avoid this card you could be stuck with a non working one in a difficult situation. Reviewed on: 9th May 2022

Customer Service agent did not have a clue what he was doing.

I had a wrong booking from JL Financials / HSBC on my credit card. Instead of a notification that my 0% period had ended, by making both a debit and a credit booking that would cancel each other out, they booked a charge of £10 twice, leaving me having to pay £20 for the notification that I hadn't asked for. The customer service agent, working from home in Cairo in Egypt, had to talk to his supervision several times, and after 38 minutes of trying stuff, he still didn't know how to resolve this. When I asked to speak to a supervisor or a more experienced colleague, he initially said they were not available, even where he had been talking to them several times. Only after I threatened with a formal complain to both JL Partnership and th HSBC, was it suddenly possible to talk to the manager. At leat that is what he said. Some 20 mintues later and a full hour into the call, I gave up and hung up the phone. Next steps: formal complaint to HSBC (of which John Lewis Financial Services is a subsidary) and to John Lewis Partnership, whose brand is being used on this credit card. Reviewed on: 29th April 2022

Rejected chargeback claim

JL rejected my claim, saying they don’t cover bad quality of service. My claim was not about bad quality, it was about a service that was not as described, and therefore in breach of contract. Absolutely useless, would not recommend using their card. I will be closing my account. Reviewed on: 20th April 2022

Refused chargeback claim

I was advised to submit a claim online. I did this but it only allowed me to upload 4 documents. After not receiving any kind of notification about the claim, I called them a couple of weeks later to be told they had rejected my claim. They had classed it as ‘bad quality service’ not being covered. My dispute was not about ‘bad quality service’. My claim was about a service received that was not as described and clearly in breach of the contract. Would not recommend using this card - they are absolutely useless. Reviewed on: 20th April 2022

Outrageous and despicable behaviour

Tried to purchase online order this mondayonly to Tried to purchase some items on line and after completing details and using partnership card it was declined ! This started a long and exceedingly stressful saga. I was told security would have to phone me as they did not know reason card blocked ! They could not unblock card ! Day 3 no phone call from security ! If this was my only credit card imagine the consequences. You cannot block someone’s credit card without informing them the reason why. DO NOT GET A JOHN LEWIS CREDIT CARD. It will let you down and will go unresolved ! Reviewed on: 6th April 2022

Disappointed in John Lewis Credit Card

The card is run by HSBC bank and the customers services for it is now outsourced to Cairo in Egypt, This is very disappointing. How can JL pretend that the card is related to their UK Business. I don't want to talk to people in other countries about my finances. I am going to finish with the card. Reviewed on: 6th April 2022

Professional, competent, reliable

Never had any problems with John Lewis; good company Reviewed on: 4th April 2022

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