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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

John Lewis Partnership card is antiquated and a liability

Refused a transaction for no reason, when I called them they came up with a list of security questions, I gat one wrong and the card was blocked even though I got them all right a second time. Direct Debts declined Blocked for 7 Days with no answers to genuine concerns, Terrible Reviewed on: 26th July 2022

Beyond rubbish

Absolutely rubbish. Every time you want to pay your bill you have to ring and queue on the phone. I thought it would be a good idea to use this and get the reward vouchers for John Lewis. I got 2 x £5.00 in the whole time I used it. Cut up and in the bin where it belongs and back to the old faithful M & S credit card. Please save yourself the anxiety. Reviewed on: 23rd July 2022

Hopeless

Like a reviewer in June, my J Lewis Mastercard has recently been rejected for online bookings and purchases. I rang JL and was told it was not them but the other companies' systems which were not updated. These are companies I have successfully used many times before. Dorothy Percival Reviewed on: 21st July 2022

No access from iPad

I’m glad JL are moving their partnership card away from HSBC but I think I’ll be gone from it by then. For months the online system has said it was experiencing technical problems. One agent said you have to have a PC/laptop for password reset to work. iPads are no go (try Chrome app they say, though that still doesn’t solve it for me). If password reset still doesn’t work for me tomorrow (that’s their solution - try another day) then I’ll close my account. I can’t have a card account with no app and no transactions Reviewed on: 17th July 2022

Loyal customer

Been a customer for a number of years now, and always enjoy receiving the vouchers in the post! Reviewed on: 1st July 2022

Leaving me stuffed on holiday

Literally just before I'm about to go on holiday, I received a call to tell me they've blocked my card as it's been compromised but are unable to provide me with a new card for 7 working days. I even offered to go and collect the new card. All the representative would say to me "I completely understand but there's nothing I can do". They can't get it to me any faster and won't let me collect it. Thanks a lot John Lewis. I've been a customer for over 20 years but I'll be taking my business elsewhere after this Reviewed on: 30th June 2022

Hopeless J Lewis

When trying to buy online my Mastercard gets rejected. By four separate companies. I rang JL and was told it was not them but the other companies systems. These are companies I have successfully used many times before. When I used my debit card it worked perfectly. As I said hopeless John Lewis Reviewed on: 22nd June 2022

Customer support

Abysmal audio connection quality to customer support, after yet another flagged transaction. Reviewed on: 16th June 2022

Impossible to obtain any reliable information from Customer Service

New Partnership card received and activated 17.05.22 along with the card reader. Had problems with the initial use of the card reader when purchasing a small TV from John Lewis the end of last week. I had to resort to ringing customer service who processed the order. On 6th June I used my card to pay two small amounts to local suppliers in person, in both cases my card was blocked.I had to use my debit card to pay. Rang customer services and was advised that as my card had been blocked, I should go into a branch of HSBC and could unblock it at an ATM. andl that was the only way to unblock the card. I bank with HSBC and visited a local branch, and was advised that they could not do this, as the credit card operation was completely separate from other HSBC functions, and they would not share information with the bank network. This was a total waste of time and erroneous information provided by the Customer Service Representative (Mustafa) who I spoke to. He appeared to try and help, he told me that this was the only way to unblock the card. I was then told that a new pin number would be sent to me, even though I said I knew my number, the assumption was that I had forgotten it. The pin arrived on Saturday 11th June; it is the same number as I had previously. I tried to use the card today and had a message to use my card reader, I put the card in as requested, but when I put in my PIN, it was immediately blocked. I logged onto the John Lewis Financial Services web page and followed the instructions, only to be told that they did not recognise my details. Strange that I had received my statement a few days previously with a bill for over one thousand pounds due to be paid by 28.06.22 which will be paid, but am seriously considering cutting up the card. I have been a loyal John Lewis customer for many years and have had their credit card for some time with no problems, it is only since the revised credit checks have come in that problems have arisen. Local mobile signals are poor in this area and it seems that rural dwellers are being discriminated against. To be told when I try to log onto to my account that they cannot recognise my details is somewhat strange, when I have just had my statement in the post. I appreciate J.Lewis are changing their credit card supplier, but this mess cannot go on for much longer Reviewed on: 13th June 2022

Hopeless,

I've had a couple of texts with a OTP to use on an online purchase. However I've not attempted to make a purchase. Texts come on usual Johnlewisfs number and look genuine. Message said call them if not recognised. So I did. They claim its a scam. I don't believe them as there is no way a scammer could benefit. This has happened twice and each time I get the same from JL. Patronising to say the least. I've asked for a new card, but I think.i should dump.them. Possible good news is that JL is switching from MBNA later this year. Reviewed on: 11th June 2022

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