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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.35

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Credit card change to New Day

Have tried to apply for the New Day JL card and been refused. Have had my current JL card since 2016 and paid off the card consistently every month and have a big credit limit. Getting nowhere trying to sort with JL or New Day. Its JL brand all over the card and they don't care, shocking approach from them, they should be ensuring a smooth transition to the new card for existing customers and they are not. Very poor show JL and I'm sure a number of there customers will be faced with the same problem. Look forward to hearing from others and who knows maybe JL. Reviewed on: 13th August 2022

Security hold for over 1 week - no advice as to why or how to release

i have had a JL card for many years. Always paid on time. No issues. Without any advice or call, my card was blocked. Phoned customer services & all they would tell me was that they could do nothing or advise anything as it was with 'security' and they would call me. Heard nothing within 24hrs, so called the Lost & Stolen line in the assumption they may know something or even be the mystery 'security' team. Again, no answers except advice to wait for security to call. I asked how long this would be and was told, maybe 3-4 days, which left me not a happy bunny & I queried how that could possibly be considered customer service? What would happen if we were overseas and depending on it? No help, just a remark that they would flag it on the system. One week later....I called customer services, pretty irate at this point. Same thing - offer of a flag on account. Asked to speak to a supervisor -no. Asked to be put through to complaints - no. Just gave me a complaint number and said that hopefully someone from security would call yesterday or today. Still waiting. I compared the service to dealing with a government department when speaking to them. I was wrong - this is much worse. Apologies to government officials. And JL is supposed to be a company that prides itself on customer service! Reviewed on: 3rd August 2022

John Lewis Partnership card is antiquated and a liability

Refused a transaction for no reason, when I called them they came up with a list of security questions, I gat one wrong and the card was blocked even though I got them all right a second time. Direct Debts declined Blocked for 7 Days with no answers to genuine concerns, Terrible Reviewed on: 26th July 2022

Beyond rubbish

Absolutely rubbish. Every time you want to pay your bill you have to ring and queue on the phone. I thought it would be a good idea to use this and get the reward vouchers for John Lewis. I got 2 x £5.00 in the whole time I used it. Cut up and in the bin where it belongs and back to the old faithful M & S credit card. Please save yourself the anxiety. Reviewed on: 23rd July 2022

Hopeless

Like a reviewer in June, my J Lewis Mastercard has recently been rejected for online bookings and purchases. I rang JL and was told it was not them but the other companies' systems which were not updated. These are companies I have successfully used many times before. Dorothy Percival Reviewed on: 21st July 2022

No access from iPad

I’m glad JL are moving their partnership card away from HSBC but I think I’ll be gone from it by then. For months the online system has said it was experiencing technical problems. One agent said you have to have a PC/laptop for password reset to work. iPads are no go (try Chrome app they say, though that still doesn’t solve it for me). If password reset still doesn’t work for me tomorrow (that’s their solution - try another day) then I’ll close my account. I can’t have a card account with no app and no transactions Reviewed on: 17th July 2022

Loyal customer

Been a customer for a number of years now, and always enjoy receiving the vouchers in the post! Reviewed on: 1st July 2022

Leaving me stuffed on holiday

Literally just before I'm about to go on holiday, I received a call to tell me they've blocked my card as it's been compromised but are unable to provide me with a new card for 7 working days. I even offered to go and collect the new card. All the representative would say to me "I completely understand but there's nothing I can do". They can't get it to me any faster and won't let me collect it. Thanks a lot John Lewis. I've been a customer for over 20 years but I'll be taking my business elsewhere after this Reviewed on: 30th June 2022

Hopeless J Lewis

When trying to buy online my Mastercard gets rejected. By four separate companies. I rang JL and was told it was not them but the other companies systems. These are companies I have successfully used many times before. When I used my debit card it worked perfectly. As I said hopeless John Lewis Reviewed on: 22nd June 2022

Customer support

Abysmal audio connection quality to customer support, after yet another flagged transaction. Reviewed on: 16th June 2022

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