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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (894 reviews)

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1.31

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (894)

How to annoy customers

Got approved for new card, told I could use the account immediately, tried to order usual weekly shop, night before delivery, told declined - payment refused. Called phone number provided and got the order re-instated using old card. Trying to decide whether just use another card for Waitrose shop or tell John Lewis to get lost. Reviewed on: 26th August 2022

The best case of how to damage your brand overnight

JL card holder for 30 years. Taken year off to build house but household income substantial. Been offered £250 limit from £10,000. Can't even buy weekly food shop with that limit. Complained and told my limit would be reviewed. Week later and no review. Unbelievable how absolutely terrible this change has been handled. Amir Goshtai, Director of John Lewis Financial Services should be fired for irreputable damaging JL brand. I'm apoplecticly angry how they can treat loyal customers in this way. Reviewed on: 26th August 2022

Applied with unique card ...declined

Dreadful experience. Git my unique number, entered it, and got declined at first stage. I work full time, earn 50k, always pay balance...Why!! Rang up, 25 minute wait to be told i have to write to Newday?? I am livid. I cant even email!! I have to write a letter to enquire why they declined!! I have now applied for barclaycard which i will never use in john lewis or waitrose ever again. Angry in Cambridge!! Reviewed on: 25th August 2022

Irrational reduction in credit limit

I have applied today for the new JL card. My application was successful but my credit limit has been reduced from £17,000 to £5,000. I have held my JL card for 25 years and have an impeccable credit record and a substantial income. I have lodged a complaint, but if my limit is not restored in full I shall not be using the JL card. This is another case of John Lewis shooting themselves in the foot ( withdrawal of free coffees etc ) Reviewed on: 25th August 2022

the system simply is broken

got approved, yaaaay, triple points yaaay. new card valid for 10 days - literally 10 days, but it wont work people on the call centre (how quaint) have no idea, they want to help but no idea. system doesn't respond, I can't register or get my card to work. if I want to complain I have to write them a letter!!!! ha ha ha ha ha ha ha ha - bunch of numpties - what a waste of time Reviewed on: 25th August 2022

Long time card holder rejected for the new card

Really odd. Received a letter today telling me my account is closing in November. Check online to reapply, get asked for a 'Unique Reference Number' which I should have received inviting me to apply for the new card (I didn't). Filled out & confirmed some details on the card application: "Sorry, denied". No explanation, no recourse. I feel stuck. This feels like a bizarre PR blip from John Lewis which makes me worried about how robust they are as a financial service provider. So it looks like I'll be terminating my 5-year relationship with John Lewis, finding a new rewards card, and warning people against them. Reviewed on: 25th August 2022

Welcome to the club

I feel a little better today reading these reviews. I have also been rejected for the new card. Partnership card for more than twenty years. Waitrose loyal customer, always pay in full each month. High household income, no debts, no mortgage. I was upset with the rejection but feel better now. Applied for a Halifax which will not charge fees when used in Europe. No problem. I think John Lewis will miss our custom our than we will miss them. Seems they have the same view of over fifties as their CEO. Reviewed on: 25th August 2022

Rejected after 30 years

Like so many other people, applied for the replacement card today, and been rejected. Been a loyal customer of John Lewis, with a good credit record, but apparently not the sort of customer John Lewis wants anymore. Looking around now for a different card, and my loyalty to John Lewis gone. Very strange business model that they are alienating their loyal customers particularly at this time Reviewed on: 25th August 2022

Discrimination

I started to fill in an online application for the new card. The site demanded a mobile number and would not accept my landline number. Clearly John Lewis regards people with no mobile as riffraff beneath their contempt. Reviewed on: 24th August 2022

Rejected for new credit card

Just like the others in here I have been rejected for new credit card after 15 years with Partnership card, a current £13,000 monthly credit limit and a salary in excess of £300k p.a. I have that card because of the points I get for shopping at Waitrose and John Lewis. I spend about £4000 per month using the card. I have clean credit history. Absolutely bizarre and very insulting. Do NOT go with these guys. Reviewed on: 24th August 2022

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