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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (894 reviews)

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1.31

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (894)

John Lewis doesn't deserve loyal customers any more.

I have been a customer of John Lewis/Waitrose for many years and always pay my card off in full each month. I applied for a new card, foolishly thinking it would just be a case of paying my account by direct debit. Wrong!. The new providers want direct access to my bank account (which I am not prepared to give them) and seem to want to conduct their business via apps. and mobile telephones. We live in rural Scotland and mobile telephone reception is limited so contact on this basis is impossible. I have been offered a card and a credit limit (even though I have been retired for many years) but won't be taking up the offer. What has gone wrong with J.L. ?. Too many smart IT people at the top and a greedy desire to farm everything out to presumably save money and cut jobs. I would suggest that the J.L/Waitrose shopping profile comprises loyal, older, middle class people so I fear they will lose a lot of custom. I use Waitrose now as the staff are superb and it grieves me to think that my weekly shop will be done elsewhere from October 31st. A bad move - sheep being lead by management goats !. Anne T. Reviewed on: 29th August 2022

JL Partnership Card

Recently invited to apply for a new JL Partnership card, run by NewDay. I can only assume that New Day do not want customers who settle their debt promptly each month. A look at other recent reviews here shows many other JL customers in exactly the same position….financially secure, loyal JL and Waitrose customers….either being declined outright or offered ridiculously low limits that simply do not reflect their true financial position. I am now more financially secure and able than ever. What are you doing JL? Why would you chose to partner with a credit card provider that simply does not reflect your customer base? New Day have a core mission to help people with low or poor credit scores to improve their borrowing record. Just look at their website and marketing videos on You Tube… You’ve got this one badly wrong! Reviewed on: 28th August 2022

No customer loyalty after 37 years!

Received notification that my current partnership card will expire in October and I should apply for a new one with New Day. My current credit limit is £7,800. Despite being a loyal customer for 37 years, spending thousands with John Lewis during that time, and never defaulting on payments, New Day have offered me a £250 limit. Seriously? What an absolute joke! The loyalty reward scheme has gone right down the pan too. Used to offer free cup of tea and cake vouchers to spend in store, but now you get a free entry into several competitions. Big Deal! How does that constitute a `reward`? Anyone can enter a free competition. It`s only a reward for the person who wins, not for the entrant. What a con! I haven`t had any reward worth claiming for at least 2 years. As another customer said `I won`t be taking the new card` and for me also, it`s a very sad end to what has been a long happy shopping experience over the years. They will certainly lose a great deal of future purchases from me, and I suspect from many other loyal customers too. Doesn`t make good business sense. I see this as the final nail in the John Lewis coffin. This company once prided itself on giving the ultimate customer experience, now like so many others nowadays, they just don`t care anymore! Reviewed on: 27th August 2022

Refused new Partnership Card

Having entered my information to transfer the Partnership Card to New Day I was refused without explanation despite a long history of full payments on time. The "help" from John Lewis was to advise that I should write to New Day. I have a better idea when faced with customer service like this which is to move my £2000 per month spend to another of my cards and stop buying at Waitrose/John Lewis. A shame as I liked their ethics. Reviewed on: 27th August 2022

This will mean a hit on your credit score

If you apply for the 'new' card JL will mean a 'hit' on your credit score even if you are turned down. If your credit score is important to you, do think twice. I won't be bothering. Reviewed on: 27th August 2022

Terrible

Received a letter from John Lewis partnership card asking me to apply for a new card. I went through the eligibility steps and my application was declined! I've had a partnership card for over 15yrs and have no debts. I phoned the number on the website, I waited in a queue for 15 minutes only to be told there was nothing they could do and that I should appeal in writing. Terrible service. Reviewed on: 27th August 2022

I will not be applying to the NewDay credit card.JL has lost the plot and do not deserve loyalty.

I have been a loyal customer for over 45 years and now will avoid JL . They have not taken into consideration their older loyal customers and will deserve the fallout of their disastrous decision to change their financial credit card. Reviewed on: 26th August 2022

Declined new card

Despite originally having held a John Lewis store card for Caleys Windsor which was then transferred to a Partnership Card in 2004 and never having missed any payments, I have been declined a new card by New Day when the current one ends in October. Clearly loyalty means nothing any longer. Obviously as a retired person they don’t need my custom. Reviewed on: 26th August 2022

John Lewis kills customer loyalty in one stroke - its Ratner Moment

After 30 loyal years with the Partnership Card (having started with a Peter Jones one) I am now told my custom is no longer wanted. Declined for the NewDay card, likely due to my retired status - despite substantial pension income - and the habit of paying in full each month. No interest income for them then, so they are not interested. So no longer will I buy a significant weekly shop from Waitrose or order from John Lewis. Reviewed on: 26th August 2022

Closure of Partnership card - more than disappointing

I've had a JL Partnership card for many years. I use it to pay for everything, from day to day food shopping to holidays and big-ticket items like furnishings. I clear the balance in full every month. JL are now taking this away and requiring me to apply from scratch for an inferior card (fewer credit free days) at a time when I will be unable to secure anything like the credit limit I previously had, despite being comfortably able to pay. It seems from other reviews here that I am not alone in this - I'll bet there are thousands of JL customers who are recently retired, or taking a break or switched to self-employment who are perfectly able to manage their credit limits but will be refused the new card, or given a derisory credit limit. This is an unexpected and unfair situation. On the basis of the number of people being refused, I'm not going to waste my credit search on NewDay. Reviewed on: 26th August 2022

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