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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

New Partnership Card Utter Rubbish

Have applied for the new card. Am very long term existing cardholder and customer who spends loads in Waitrose (which I am now seriously thinking of curbing hugely due to the experience of the new card process). The new card has cut my credit limit by just over 80% and won't let me increase it. I have a perfect credit record and have never failed to pay off my monthly balance in all the years I have held the card , despite often going over the newly imposed tiny credit limit. Was told on the phone that as this is a completely new card so my old credit limit is irrelevant , there was nothing they could do about it , and if I didn't like it I would have to raise it as an official complaint , which I have. Have since received my new pin and a separate letter at the same time saying "Welcome to your new card" , which I assumed should have contained the new card. It didn't. Waited a few days hoping it would arrive. Received an email saying I should have received the new card and I need to to activate it. Phoned them again. They said the Welcome letter was sent early to avoid postal strike !!!! Allegedly the new card is on the way. I'll believe it when I see it. Wtf are Waitrose doing ? Are they trying to pee off all their customers just at a time when everything else is also a shambles in the country and they don't need this extra hassle and chaos ? Reviewed on: 24th August 2022

Turned Down for New Card!

Friends with impeccable credit scores told me they had been refused for the new JL card. I recieved an email invitation from JL yesterday to apply for mine. It was refused despite my own impeccable score. It can only be on account of my age. I am beyond insulted. Reviewed on: 24th August 2022

Rejected by new John Lewis credit card provider despite impeccable credit score

Just applied for the new credit card as part of John Lewis provider switch, was rejected despite excellent credentials, impeccable credit score, always having paid monthly balance in full, and had an exceptionally high credit limit. Shocking. No support from John Lewis themselves. Reviewed on: 23rd August 2022

Indirect age discrimination

If you haven't got a computer - like my 85 year old mother + father (a decades-long partner) - how do you apply? Letter today from Partnership Card arrives today saying "Account Closed" - no clue you can apply for new card. Mother in a panic now. Ring the number on letter - "We are HSBC not the new provider so can't tell you anything". Ring new provider, New Day, after getting number from website - something my mother can't do. Answer "Apply online or go into store and use the tablet there". JL - this is absolutely terrible service and not thought through from a customer experience stand point and completely disenfranchises a big chunk of your more mature customer base. A sad and common story these days and I am afraid JL you have just become the same as the rest. Reviewed on: 22nd August 2022

Hopeless New Card Process

Just tried to apply for new card . System down . Rang numbers provided cut call off after 2 seconds . Credit limit cut by 25% despite being a card holder for decades and paid off completely every month . Didn't allow to add second card holder in application . Not able to say stick with current credit limit . Hopeless start . Starting to get Chase or some other card as a back up . I can't believe JL have allowed such a shambles to the start of the new card . Not reassuring this new aoufit are any good at all . Reviewed on: 22nd August 2022

New card declined

As in accounts below, my husband has just been refused the new card having held a John Lewis card for many years, paid in full every month. A phone call resulted in the instruction that he had to write by mail to explain this, and the case would be looked into in due course. What rubbish, and what a way to discourage customers. Get your act together John Lewis. Reviewed on: 22nd August 2022

Loyal customer declined for new john lewis partnership card

Myself and my husband have had a partnership card for over 25 years- always paid off in full every month. Was stunned when our application for the new card was declined. Contacted both jl and Newday but neither were able to give any explanation. A number of friends have also had the same experience. Very disappointed in john lewis - this will definitely damage their brand Reviewed on: 21st August 2022

New Card Provider terrible mistake

Had a partnership card for over a decade, never a problem and usually paid off in full. New card sent to wrong address and credit limit cut by 80%. New provider won’t look into it but admit he has had lots of complaints about lowered credit limits. Very disappointed with John Lewis who say it’s not to do with them. Card cancelled and now have an M&S card with better rate. Reviewed on: 20th August 2022

No thank you

Not received new card yet … certainly won’t be using it either !!! Phoned to get balance on my partnership card after recently coming out of hospital.. just to know exact amount outstanding!!! Was asked numerous questions ,, which of course I answered… only to be told my card was being investigated and couldn’t give me any information or be able to use my card !! I am 74 years old and never owed anyone anything in my life !! Like other people on this site I was told I would have to wait for the security people to contact me regarding The matter within 8 working days !!!!!!!! Unbelievable! Cannot believe a company can get away with this !!!! Certainly won’t be using the new card !! I am more than disgusted and disappointed .. I am fuming !! I am relieved to see that I am only one of a number that obviously feel this way ! John Lewis !!! You have made a huge blunder !! Always paid in full monthly for many many years !! Would give zero stars . But not possible to do !! Reviewed on: 16th August 2022

New credit card

JL are changing to a new credit card Forget it !!! it is a not worth it so much paperwork JL have made a big mistake and they will loose a lot of customers Back to visa card Reviewed on: 13th August 2022

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