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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.31

Based on 882 reviews, last reviewed 12th Nov 2025

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (882)

No customer loyalty after 37 years!

Received notification that my current partnership card will expire in October and I should apply for a new one with New Day. My current credit limit is £7,800. Despite being a loyal customer for 37 years, spending thousands with John Lewis during that time, and never defaulting on payments, New Day have offered me a £250 limit. Seriously? What an absolute joke! The loyalty reward scheme has gone right down the pan too. Used to offer free cup of tea and cake vouchers to spend in store, but now you get a free entry into several competitions. Big Deal! How does that constitute a `reward`? Anyone can enter a free competition. It`s only a reward for the person who wins, not for the entrant. What a con! I haven`t had any reward worth claiming for at least 2 years. As another customer said `I won`t be taking the new card` and for me also, it`s a very sad end to what has been a long happy shopping experience over the years. They will certainly lose a great deal of future purchases from me, and I suspect from many other loyal customers too. Doesn`t make good business sense. I see this as the final nail in the John Lewis coffin. This company once prided itself on giving the ultimate customer experience, now like so many others nowadays, they just don`t care anymore! Reviewed on: 27th August 2022

Refused new Partnership Card

Having entered my information to transfer the Partnership Card to New Day I was refused without explanation despite a long history of full payments on time. The "help" from John Lewis was to advise that I should write to New Day. I have a better idea when faced with customer service like this which is to move my £2000 per month spend to another of my cards and stop buying at Waitrose/John Lewis. A shame as I liked their ethics. Reviewed on: 27th August 2022

This will mean a hit on your credit score

If you apply for the 'new' card JL will mean a 'hit' on your credit score even if you are turned down. If your credit score is important to you, do think twice. I won't be bothering. Reviewed on: 27th August 2022

Terrible

Received a letter from John Lewis partnership card asking me to apply for a new card. I went through the eligibility steps and my application was declined! I've had a partnership card for over 15yrs and have no debts. I phoned the number on the website, I waited in a queue for 15 minutes only to be told there was nothing they could do and that I should appeal in writing. Terrible service. Reviewed on: 27th August 2022

I will not be applying to the NewDay credit card.JL has lost the plot and do not deserve loyalty.

I have been a loyal customer for over 45 years and now will avoid JL . They have not taken into consideration their older loyal customers and will deserve the fallout of their disastrous decision to change their financial credit card. Reviewed on: 26th August 2022

Declined new card

Despite originally having held a John Lewis store card for Caleys Windsor which was then transferred to a Partnership Card in 2004 and never having missed any payments, I have been declined a new card by New Day when the current one ends in October. Clearly loyalty means nothing any longer. Obviously as a retired person they don’t need my custom. Reviewed on: 26th August 2022

John Lewis kills customer loyalty in one stroke - its Ratner Moment

After 30 loyal years with the Partnership Card (having started with a Peter Jones one) I am now told my custom is no longer wanted. Declined for the NewDay card, likely due to my retired status - despite substantial pension income - and the habit of paying in full each month. No interest income for them then, so they are not interested. So no longer will I buy a significant weekly shop from Waitrose or order from John Lewis. Reviewed on: 26th August 2022

Closure of Partnership card - more than disappointing

I've had a JL Partnership card for many years. I use it to pay for everything, from day to day food shopping to holidays and big-ticket items like furnishings. I clear the balance in full every month. JL are now taking this away and requiring me to apply from scratch for an inferior card (fewer credit free days) at a time when I will be unable to secure anything like the credit limit I previously had, despite being comfortably able to pay. It seems from other reviews here that I am not alone in this - I'll bet there are thousands of JL customers who are recently retired, or taking a break or switched to self-employment who are perfectly able to manage their credit limits but will be refused the new card, or given a derisory credit limit. This is an unexpected and unfair situation. On the basis of the number of people being refused, I'm not going to waste my credit search on NewDay. Reviewed on: 26th August 2022

How to annoy customers

Got approved for new card, told I could use the account immediately, tried to order usual weekly shop, night before delivery, told declined - payment refused. Called phone number provided and got the order re-instated using old card. Trying to decide whether just use another card for Waitrose shop or tell John Lewis to get lost. Reviewed on: 26th August 2022

The best case of how to damage your brand overnight

JL card holder for 30 years. Taken year off to build house but household income substantial. Been offered £250 limit from £10,000. Can't even buy weekly food shop with that limit. Complained and told my limit would be reviewed. Week later and no review. Unbelievable how absolutely terrible this change has been handled. Amir Goshtai, Director of John Lewis Financial Services should be fired for irreputable damaging JL brand. I'm apoplecticly angry how they can treat loyal customers in this way. Reviewed on: 26th August 2022

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