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Review of the John Lewis, Partnership Card:

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New Partnership Card Utter Rubbish

Have applied for the new card. Am very long term existing cardholder and customer who spends loads in Waitrose (which I am now seriously thinking of curbing hugely due to the experience of the new card process). The new card has cut my credit limit by just over 80% and won't let me increase it. I have a perfect credit record and have never failed to pay off my monthly balance in all the years I have held the card , despite often going over the newly imposed tiny credit limit. Was told on the phone that as this is a completely new card so my old credit limit is irrelevant , there was nothing they could do about it , and if I didn't like it I would have to raise it as an official complaint , which I have. Have since received my new pin and a separate letter at the same time saying "Welcome to your new card" , which I assumed should have contained the new card. It didn't. Waited a few days hoping it would arrive. Received an email saying I should have received the new card and I need to to activate it. Phoned them again. They said the Welcome letter was sent early to avoid postal strike !!!! Allegedly the new card is on the way. I'll believe it when I see it. Wtf are Waitrose doing ? Are they trying to pee off all their customers just at a time when everything else is also a shambles in the country and they don't need this extra hassle and chaos ? Reviewed on: 24th August 2022

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