Graham Verard's community profile page

Write a review

Viewing profile for,

Graham Verard

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the John Lewis, Partnership Card:

View on product page

Utterly awful

Received a text at 2:30am and a second text at 3:00am advising of a possible fraudulent payment. Called customer services they advised that the payment had been stopped. Called back customer services later that morning and was advised that as it wasn't fraudulent I should represent my card for payment. I did that and payment for nearly £1,600 was accepted. What customer services hadn't told me is that the retailer could represent my details for payment without my consent. The retailer did exactly that and the payment was accepted again, plus 2 lots of foreign currency charges. The customer services department and the disputes team advised that I would not have to pay the disputed amount, but now 6 weeks later it is on my statement. They have done nothing to help. I have made 8 phone calls, spoken with a manager and was told that a member of the disputes team would call me. They haven't called. Next stop the ombudsman. Terrible service, no customer service. Disgusted with them Reviewed on: 4th June 2019

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.