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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (877 reviews)

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1.33

Based on 877 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Uncompetitive time to pay John Lewis Mastercard have a significantly shorter period between bill date and payment date. So much for never knowingly undersold. Spivy and mean mi... Read more Reviewed on: 14th October 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (877)

Poor application process

I applied for the John Lewis Partnership Card on 4 Feb and I received a confirmation email saying that I will receive a decision within 5 working days. I have received nothing until 25 Feb so I called 03453003830. The customer service Marina did not explain why there was no update. And she requested me to answer all her questions about how much council tax, electricity and water bills I am paying every month on phone. She insisted not to send me an email about all the questions so I have to prepare the figures while holding the call. It took me a while to find out all my bills on the computer and I told her all the figures she needed. She said she will email me about the required documents I have to provide. I spent 30 mins on the phone with her for answering those questions that should be asked during the online application. After the call, I did not receive any emails so I called again. Another lady checked for me that no email was sent to me. I was really upset and I read all the recent negative comments online. I decided to cancel my application. I asked the lady to cancel it for me. She said the application will be automatically cancelled after 30 days of application. Does it mean that if I am not checking about my application, it will be cancelled automatically? Both customer service advisers are not keen to help me to get the application done. John Lewis and Waitrose staffs always provide excellent customer service. I can't accept and believe that the application process of the partnership card is so unprofessional and the staffs are not helpful. I agree with other comments that there is no emails, no online chat, but just a phone number to contact the card centre which wasted time on phone. JUST SAVE YOUR TIME! You can find a better credit card provider & John Lewis's partnership card definitely not the good one. The application process is so poor which I can imagine how troublesome it would be if the card has any issues in the future. Reviewed on: 25th February 2020

By Far the Worst Credit Card Company

Hi, I have terminated the card and after terminating the arrangement there has been a debit made on my account for the £600 odd. This was for a fraudulent transaction on my card a few months ago. Back then John Lewis said I dont have to pay, but the amount showed on my account. Then it soon disappeared . It appeared as a credit on my account and John Lewis customr service couldn't explain what was happening. I was annoyed with their customer service and as a result the credit was posted back to my bank account. Now I think they have realised what happened was incorrect they have taken the money but there has been no communication! I am really appalled and want to complain about the shocking customer service being in financial services. Plus their app is shit and no one ever gets back if you reach them through the app. Call them and if you are lucky someone will speak to you after holding for over 25 mins. Can someone help me in raising a complaint? Update: cancelled card Reviewed on: 17th February 2020

John Lewis partnership card logincard multiple failure

3 failed attempts to log in with replacement card for lost John Lewis partnership credit card. So called customer services and asked to change pin. Did so but still unable to log in so same person asked me to change memorable word too. Did but still no success. So frustrating, so left it for 2 days. Tried again today no success. Called customer services for 2nd time and told, 'ah we haven't deactivated your old lost card, will be okay now'. Tried again but again no success in logging in. Called CS 3rd time and this time advised now need to include symbol alongside capital letter and numeral in password (apparently a new requirement since my old card). Went through change password procedure yet again but still unable to log in. Life's too short. Replacement John Lewis credit card now cut in half and wjll take out a card with a different provider who hopefully knows what they are doing. Reviewed on: 12th February 2020

Zero Help!

Applied for a card, and was sent a link to upload ID etc. Link did not work. No online chat, no email to send communication to. Only a number... So I dialled the number took me 40 minutes to get through to be told the link should work. Well I can assure you it does not. Hold on they said we will put you through to technical. Another 20 minutes later... there is a queue you can hold or call back. No thank you could someone call me back, no sorry you have to call or use the link. I cannot use the link..... Gave up. Useless service. Reviewed on: 7th February 2020

Partnership card registering haos

Tried to register my card, but despite someone talking me through the process step by painful step, I still can’t register! Keeps saying my details are not the same as on the system Seriously thinking about not using it at all if this is the level of backup Reviewed on: 6th January 2020

Success at last!

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?, was patient and thorough and we had success for the first time. I wonder why John Lewis doesn’t make sure all its customer service people are so helpful. So, a big thank you to Uzma - she deserves top marks but I have been slightly reserved in my review as I am waiting to see what happens Reviewed on: 23rd November 2019

Impossible to access online and each lengthy phone contact fails to rectify it

Sometime in late summer 2019 I couldn’t access the Jl partnership card app. Many long waits and several long phone sessions later I am still locked out of the app. I might have a nervous breakdown if I have to endure another session of resetting information. In fact I have done this so many times to no avail that I can’t remember my log in information anyway now. Maybe there is a better card out there Reviewed on: 13th November 2019

On-line access not user friendly

On-line access now impossible. I have not forgotten my user name, nor password nor pin number at any time but nothing seems to work on the system introduced in mid 2019. Despite lengthy phone calls have had no success. Also surprised, on more than one occasion, to have my card declined for no apparent reason. All in all very disappointed. Reviewed on: 24th October 2019

Very disappointing - tarnishing John Lewis brand

On line service service for payments works fine but telephone help is inept. Operator takes one through the whole range of questions, resets and retries to no avail and finally asks if I could call back when it's less busy. Reviewed on: 11th October 2019

disappointed and saddened

tried to access my account but had to re register which I did tried next day using new passwords etc and was blocked as put wrong details in 3 times rang them as instructed waited 47 minutes and was helped to reset them ok good next day same thing happened so rang again waited 49 minutes and said I wanted to cancel my account as I was disgusted with all of it was told by agent that I was not the only one complaining so I cancelled my account and was told to ring back in 10 days to see if balance had been cleared told them I would not ring and wait over 40 minutes to be told yes your account ic cleared still waiting for the letter they said would be in the post checked with bank they had the money the next day they also screwed up my car insurance sold it off to someone else did not tell me so John Lewis been with you for years not any more cannot and will not trust you again Reviewed on: 4th October 2019

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