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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (860 reviews)

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1.32

Based on 860 reviews, last reviewed 17th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

JL/Waitrose card(s) are a waste of time. I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choo... Read more Reviewed on: 17th October 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (860)

Good rewards

The Partnership Card gives me rewards for using it in the form of vouchers that I can spend in John Lewis or Waitrose. Fantastic! Reviewed on: 15th April 2019

Apparent security issue with card

Jlp called me and left msg for to call back. I called back - on number they left - they were unable to tell me what the issue is although they claimed it’s being address (by a different dept/group). One week later and several frustrating further calls to them, they are still unable to tell me what the problem is and nobody has called me. They can’t telll me how long it will take because the customer service group cannot speak directly with the security group and they cannot connect me with the security group/dept. Amateur !! Reviewed on: 11th April 2019

What a shambles!

My card was declined online 2 days ago. I called the #JohnLewisFinance helpline immediately to be told it was with the Security team as there is a security issue on the card. Neither the helpline nor I however, were able to speak to that team directly. "They have a list they are working through and they will call me". Of course they haven't yet called and when I tried again to speak to the security team I was told the same..."computer says no". So I am now 3 days without a card, and more importantly understanding exactly what that 'security' risk is! it's now Friday so it will be another 2 days before I have any hope of being contacted, and I am doubtful of that. As soon as I understand what the security risk is I will be cancelling my account. What a shambles! Reviewed on: 22nd March 2019

Terrible customer service & when blocked for no reason seems impossible to get unblocked!

I applied for a partnership card as I make a lot of large purchases & was keen to get the points. Firstly it has taken months (I am still waiting) for the direct debit function to be set up despite applying for this as soon as I received the card. Then after calling for help after having trouble using the card to book flights my card was blocked. Four phone calls later to have it unblocked I am still waiting for someone from the 'relevant department' to call me back. Customer service when I call has been terrible. There appears to be no way to put me through to the 'relevant department' & I can not be given a time or even a day when I can expect the call. As I am in & out of meetings I cannot always answer my phone & in thirty years of banking this is the first time i'v had to wait for a bank to call me back! Reviewed on: 6th March 2019

Worst card ever

Card declined for no reason on numerous occasions They never reply to secure messages Reviewed on: 20th February 2019

Great products

Fast delivery,great products,profesional help Reviewed on: 20th November 2018

great bonus by earning vouchers

not had any problems with them and it's always nice to earn rewards - the vouchers come in handy! Reviewed on: 9th November 2018

John Lewis Partnership Card - worst card I have ever used

Keeps getting declined for no reason, meaning I have to waste my time phoning them up and getting it unblocked. Don't have this problem with any other cards I use. Constant aggravation. I would have dumped it ages ago but the wife won't let me because she gets the vouchers. Reviewed on: 22nd July 2018

incompatible with modern banking services

This is a warning for JL partnership card holders – they are incapable of dealing with modern technology and freedom of choice to move accounts. I was told this by their own customer services- “we are behind in our direct debit department and are working on it” It was when I received the warning demand for immediate payment, with the overdue amount from what should have been paid by DD end of June, plus 2 lots of penalties costing almost £50 that I realised my direct debit was not correctly switched in spite of the Barclays letter “congratulations, your account is now set up and all your direct debits are in place” letter of the previous 16th June. After a 60 minute phone call with Barclays it transpires that JL Partnership services had attempted to set up the direct debit on the day they also tried to take the payment, and Barclays duly cancelled the DD because they said there should be at least 4 working days before withdrawals are permitted. So, JL Partnership had “sat” on the details issued to them at the start of June, until they realised they needed it in place to withdraw payment. Another 1 hour phone call, this time to JL Partnership, and still no apology from them. In fact they maintained they did not know of the four working days requirement. To top it all, the only way to re establish a direct debit for me now is to complete a paper form which they had to post to me, send it back, and wait 4 to 6 weeks for it to be set up. So, it seems JL Partnership card services are incompatible with the banks willingness to urge us to consider switching banks and accounts, in spite of the signed instrucitons we provide to the new bank to “do it all for us”. While I wait for an explanation and apology from JL Partnership services, I have received 2 chasers by post for payment even though I paid over the phone the day the threatening letter arrived at the beginning of the week. And I couldn’t use it even after I had settled the payment. Sorry John Lewis but this is not good enough Reviewed on: 13th July 2018

Waiting 5 months for a refund of a cancelled order. Several phone calls. Served last Tuesday instore by a floor manager (no assistants in sight) who had no charisma - no thankyous or pleases and I was spending over £100.

Waiting 5 months for a refund of a cancelled order. Several phone calls. Served last Tuesday instore by a floor manager (no assistants in sight) who had no charisma - no thankyous or pleases and I was spending over £100. Reviewed on: 15th June 2018

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