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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Brilliant card

I have a partnership credit card with them and it’s so user friendly. It has a great app that’s protected and an average interest rate. Most importantly though when you spend money on your credit card you get John Lewis vouchers through the post that is that extra special touch to make them stand out above anyone else. Reviewed on: 7th June 2019

Utterly awful

Received a text at 2:30am and a second text at 3:00am advising of a possible fraudulent payment. Called customer services they advised that the payment had been stopped. Called back customer services later that morning and was advised that as it wasn't fraudulent I should represent my card for payment. I did that and payment for nearly £1,600 was accepted. What customer services hadn't told me is that the retailer could represent my details for payment without my consent. The retailer did exactly that and the payment was accepted again, plus 2 lots of foreign currency charges. The customer services department and the disputes team advised that I would not have to pay the disputed amount, but now 6 weeks later it is on my statement. They have done nothing to help. I have made 8 phone calls, spoken with a manager and was told that a member of the disputes team would call me. They haven't called. Next stop the ombudsman. Terrible service, no customer service. Disgusted with them Reviewed on: 4th June 2019

Good customer service and loyalty scheme

Always easy to get through to customer service. Good loyalty scheme including points events to earn JL/Waitrose vouchers Reviewed on: 11th May 2019

I wish they would take the direct debit they say they are going to take

A decent enough credit card with useful cashback - BUT they do not always take the direct debit amount they say they are going to take (which is supposed to be the full outstanding balance every month). If I make a manual payment to the card during the month (e.g. if I am approaching the credit limit), they deduct this payment from the amount they have already said they will take by direct debit - which means that I generally have to make ANOTHER manual payment in order to cover the difference, and have enough leeway for the forthcoming month. It is very annoying! Reviewed on: 15th April 2019

Good rewards

The Partnership Card gives me rewards for using it in the form of vouchers that I can spend in John Lewis or Waitrose. Fantastic! Reviewed on: 15th April 2019

Apparent security issue with card

Jlp called me and left msg for to call back. I called back - on number they left - they were unable to tell me what the issue is although they claimed it’s being address (by a different dept/group). One week later and several frustrating further calls to them, they are still unable to tell me what the problem is and nobody has called me. They can’t telll me how long it will take because the customer service group cannot speak directly with the security group and they cannot connect me with the security group/dept. Amateur !! Reviewed on: 11th April 2019

What a shambles!

My card was declined online 2 days ago. I called the #JohnLewisFinance helpline immediately to be told it was with the Security team as there is a security issue on the card. Neither the helpline nor I however, were able to speak to that team directly. "They have a list they are working through and they will call me". Of course they haven't yet called and when I tried again to speak to the security team I was told the same..."computer says no". So I am now 3 days without a card, and more importantly understanding exactly what that 'security' risk is! it's now Friday so it will be another 2 days before I have any hope of being contacted, and I am doubtful of that. As soon as I understand what the security risk is I will be cancelling my account. What a shambles! Reviewed on: 22nd March 2019

Terrible customer service & when blocked for no reason seems impossible to get unblocked!

I applied for a partnership card as I make a lot of large purchases & was keen to get the points. Firstly it has taken months (I am still waiting) for the direct debit function to be set up despite applying for this as soon as I received the card. Then after calling for help after having trouble using the card to book flights my card was blocked. Four phone calls later to have it unblocked I am still waiting for someone from the 'relevant department' to call me back. Customer service when I call has been terrible. There appears to be no way to put me through to the 'relevant department' & I can not be given a time or even a day when I can expect the call. As I am in & out of meetings I cannot always answer my phone & in thirty years of banking this is the first time i'v had to wait for a bank to call me back! Reviewed on: 6th March 2019

Worst card ever

Card declined for no reason on numerous occasions They never reply to secure messages Reviewed on: 20th February 2019

Great products

Fast delivery,great products,profesional help Reviewed on: 20th November 2018

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