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sandiemercer

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Review of the John Lewis, Partnership Card:

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Success at last!

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?, was patient and thorough and we had success for the first time. I wonder why John Lewis doesn’t make sure all its customer service people are so helpful. So, a big thank you to Uzma - she deserves top marks but I have been slightly reserved in my review as I am waiting to see what happens Reviewed on: 23rd November 2019

Review of the John Lewis, Partnership Card:

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Impossible to access online and each lengthy phone contact fails to rectify it

Sometime in late summer 2019 I couldn’t access the Jl partnership card app. Many long waits and several long phone sessions later I am still locked out of the app. I might have a nervous breakdown if I have to endure another session of resetting information. In fact I have done this so many times to no avail that I can’t remember my log in information anyway now. Maybe there is a better card out there Reviewed on: 13th November 2019

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