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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (862 reviews)

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1.33

Based on 862 reviews, last reviewed 24th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Customer satisfaction They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Latest lowest rating:

1

Disaster of a credit card company - total fail! We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened... Read more Reviewed on: 24th December 2024

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (862)

Review of the John Lewis, Partnership Card:

"JLP" aka Just Lost Plot.

Thanks to Newday telling me I am ineligible for the new JL Partnership card despite excellent credit score, 5 figure credit limit, etc, etc 31 October 2022 will mark the end of my JL Partnership card and circa 50 years loyal relationship with JL/W. Thereafter I won't be think of JL or W as my first port of call whenever Ii buy anything, No more recommending JL and/or W. It'll be just another shop which once upon a time had what it took but is no more. I have extolled the virtues of Newday on this board and other sites so the high esteem in which I hold Newday is renowned. As a gesture of goodwill to anyone that may not know this - I didn't until last week - a credit score fluctuates, depending upon how much of one's credit limit has been used at the time. For example if your credit limit is £10,000 and according to the soft check (meaning that your credit score isn't affected) the score is excellent, it doesn't matter that you pay the whole of the balance on each statement. What matters to the credit score is how much of the credit you have used at the date/time you check your credit score. Paying the whole of the balance is past performance: it does not create a binding precedent for the future. Until you receive your next statement and pay the balance on that statement, as far as the credit score is concerned you owe x% of the limit with no certainty whether the amount owed would be repaid in full by the payment date. The existing JL Partnership card can be used as an ordinary credit but really it's a store card that, because it is provided by HSBC, can be used as credit card anywhere. (Unlike Newday's version which can't.) JLP is not the most worldly organisation so probably would never have envisaged let alone intended that its cardholders would spend perhaps the bulk of the credit limit elsewhere and only a relatively small proportion at JL/W. But by so doing cardholders get JLP vouchers regardless, meaning that over the course of a year a high spending cardholder could easily accumulate more than £100 in vouchers to be redeemed at JL /W without having bought anything at JL/W. (I used to get more than £200 vouchers which I saved for use at Christmas.) It is advisable to close your credit card account with JLP before the expiry date otherwise the credit score might be told the bank has cancelled it in which case your credit score would be affected adversely. Just for fun, I am considering this paying all but £1 of the balance due and leave the £1 outstanding and gathering interest for years to come. Or until HBC write it off which the earlier. Reviewed on: 9th October 2022

Disaster of a credit card company - total fail!

We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened just after purchasing the iPhone directly from John Lewis! The experience with NewDay’s so-called fraud department was appalling—by far the most incompetent we’ve ever encountered. An elderly family member was subjected to invasive and idiotic questioning by untrained staff and low-IQ managers who then arbitrarily decided to block the card. Their handling of this situation was completely devoid of logic or reason. It’s hard to believe a company with such disastrous customer service could gain FCA authorisation. By partnering with NewDay, John Lewis is risking its well-earned reputation for quality and reliability. Many loyal customers, including us, are now rethinking their relationship with John Lewis because of this poor choice of provider. Please, John Lewis, reconsider your partnership with NewDay. The previous provider was leagues better, and good customer service isn’t rocket science—it’s common sense. This fiasco proves NewDay isn’t up to the standard your customers expect and deserve. Reviewed on: 24th December 2024

The Worst CC that has ever existed

If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as a matter of fact it is an insult to have this trustworthy establishment being associated with such a low service from this company that handles the credit cards. The cards are often blocked from no obvious reasons and to no fault on us. Trying to unblock it, you’ll be faced with an illogical process, low intelligence staff and most frustrating experiences. John Lewis, please do something about it, if only this could be possible without change of supplier. At the end of their contract, please consider bringing on board people who can represent you and your names adequately and provide your clients with a reliable service. So far, the only thing we are faced with is a crap service and high frustrations. They are pushing your loyal clients away and competitions do exist. JL, you have to act and very promptly. Reviewed on: 20th December 2024

JL/Waitrose card(s) are a waste of time.

I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choose a couple. I now get two specific vouchers for products I just wouldn’t buy. As for John Lewis I get no benefits at all, not even a cup of coffee. If the JL partnership wants my personal shopping data surely they should be a tad more generous? Simple solution - stopped wasting checkout time scanning my card and have now deleted the apps. Reviewed on: 17th October 2024

Lost my £1,120 payment for 3.5 weeks

I have been driven to write this review as I am so cross and even after retrospective complaint letters (sent by recorded delivery), I have had no response. In August I made an in-month payment of £1,120 - I had paid for an event for someone else and once they repaid me, I wanted to return the money to my account. I used the John Lewis Partnership card app to make the payment as I have on a number of times before. However on this occasion despite the money leaving my Natwest account immediately, it did not arrive in my credit card account. So began 3.5 weeks of phone calls, emails and letters, during which New Day consistently gave me the wrong information and did not do anything at all. They even asked me to check if the £1,120 had been paid back to my bank account - as if I am so rich I wouldn't have noticed!! I finally decided to elevate it to a complaint (previously I was just trying to find the money) and a week later, finally after I provided yet more information from my bank (who were excellent), the money was located in a New Day account and returned to my account. There was no apology, simply a letter thanking me for getting in touch and stating that New Day believed my complaint had been resolved. I was fuming. I wrote a latter to both New Day and John Lewis with a details account of ALL the calls and emails etc. asking for an apology and compensation. I sent both letters by recorded delivery and both were signed for. John Lewis got in touch and said they had forwarded my letter to New Day (despite the fact that theirs was simply a copy to notify them) but to this day... some 4 weeks later, I have had absolutely no further contact from New Day. I cannot make it any clearer about how completely inefficient and frustrating this company are and what a disgrace they are to John Lewis who in turn don't seem bothered. If it is any consolation to other people in the same situation, after a lot of work BY ME, my money was found so don't give up. This is the worst financial service I have ever received from any organisation. Reviewed on: 28th September 2024

NewDay is trashing of the John Lewis brand

Just another example of deterioration in the service quality branded under John Lewis. Ever since NewDay took over the old JL card, the amittedly few occasions we have had to contact them have led to poor customer experience and a total lack of human service. Their processes such as for fraud prevention are lamentable. They blocked a small regular monthly payment to our mobile phone service provider as it was a suspected fraud, even though the same amount had been paid each month under all the same process many times before. We had to launch a complaint to be heard properly, but all this resulted in was a standard 'we didn't make any errors' complaints decision. Their processes are too automated and designed by people who really don't seem to be very experienced as customers at all. And there seems to be very poor understanding of what the JL brand has meant in the UK psyche for so many years. We would say NewDay is possibly going to be viewed as the final nail in JL's coffin over the next few years. Reviewed on: 12th September 2024

Please dump Newday for a more reliable supplier

I couldn't agree more with the person who reported "New Day are Trashing John Lewis's reputation ". Trying to prepay for a large item is virtually imposible. Getting a credit limit anywhere near the one available with the previous card supplier (HSBC) is impossible and to add insult to injury, today my card is not being accepted, although it is nowhere near the credit limit. I have just tried to look at my transaction history and the site is "currently unavailable".PleaseJOHN LEWIS, PLEASE DUMP THIS USELESS NEWDAY CROWD. Reviewed on: 12th September 2024

New Day are Trashing John Lewis's reputation

Since John Lewis moved to New Day as their Partnership card service provider, I have had nothing but trouble using the card. They decline some of my purchases for what they say are “Security reasons”. The latest decline put me in difficulties at the start of a family holiday where they declined the charge that was required to cover the damage deposit on the car hire. This would have meant I couldn’t hire the car, even though I’d paid for the hire of it in the UK using the same card. Luckily, I was able to juggle my finances apps and made sufficient room on another car to complete the hire. New Day say on their website that I didn’t need to inform them when travelling abroad, but maybe I should have tried anyway. Why do I not have any issues with any other credit card? Having returned to the UK, I called “New Day” to complain and to understand why I keep getting my card declined only to be told by the handler that “there is a lot of fraud about”. They also said I should have called them to “get permission” to make the purchase. I pointed out that I was abroad, and a credit card is supposed to be a convenience not a hindrance. Unfortunately, from my point of view, “New Day” are also trashing John Lewis’s reputation at the same time as their own, so will be steering clear of both “New Day” and John Lewis in future. Reviewed on: 28th August 2024

Customer satisfaction

They are vgery focussed and always go the extra step to ensure we are happy Reviewed on: 24th August 2024

Rubbish card

It takes 5 days from when my direct debit is paid from my bank to clear my account with this credit card provider. So if I’ve used it to its limit I am unable to use it again till 5 days into the new month. Also I am unable to pay into the account by a bank transfer if I want to make an extra payment. This was a useful credit card till it was changed to New Day. Reviewed on: 23rd August 2024

Just love the rewards with this card

Just love the rewards with this card Reviewed on: 16th June 2024

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