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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2352 reviews)

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4.94

Based on 2,352 reviews, last reviewed 18th Dec 2024

98% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2352)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Friendly and Transparent

Good communication. Transparent. Reviewed on: 1st September 2023

Great service, fast and responsive!

Easy to use, straightforward. Always a great service, fast and responsive! Reviewed on: 1st September 2023

Amazing- by cyclists for cyclists

I've been with Laka for a few years, had one issue with my bike which they sorted super swiftly. Everything about Laka is set up with the cyclist customer in mind. From the cover, to the staff (who really understand cycling as well as insurance), the technology - so easy to access your account/make changes etc. Wouldn't go anywhere else! Reviewed on: 1st September 2023

Great friendly and cheap!

Was referred by a friend and got quickly and easily started. Referral meant I also got £25 credit for free so haven’t paid a penny for the past couple months! Overall very happy. Reviewed on: 1st September 2023

Only good things to say

I find the combination of cover offered, customer service and transparency really great and make me a happy Laka customer. Would recommend Reviewed on: 1st September 2023

The best service

Good prices, good service, good communication, just great all the way round Reviewed on: 1st September 2023

Great company

Very fast and efficient in getting you back on the road Reviewed on: 1st September 2023

Great provider - I've already recommended friends

Laka have been fantastic so far. They have a great community model that I have found to be transparent and affordable, and I'm glad to be a part of it. I have already recommended 2 friends who have signed up. Reviewed on: 1st September 2023

great insurance at a fair price

Fortunately I've never had to make a claim, but Laka's communication is always clear so I know what I'm paying for - and at a very reasonable price Reviewed on: 1st September 2023

No fuss

Great model, never had to use it until this week and Gilles and Ollie very helpful in assisting me and helping source a new bike. Reviewed on: 1st September 2023

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