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Laka: Cycle Insurance reviews

Name: Cycle Insurance
Rating: 4.96 (2351 reviews)

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4.94

Based on 2,351 reviews, last reviewed 18th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

Latest highest rating:

5

a laka laka love! This.is more than a cycle insurance business, this is a community of people passionate about keeping you on the road safely and getting you back on wh... Read more Reviewed on: 5th November 2024

Latest lowest rating:

1

No feedback from company I wrote a letter to Laka several months ago and still it's not answered. Reviewed on: 12th October 2024

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About this product

Want to read reviews of cycle insurance, provided by Laka and written by regular customers like yourself? See what our community says below, to help make up your mind on your next cycle insurance policy. Whether it's level of cover, amount of cover offered, of ease of making a claim, our community shares their Laka reviews to help you find the best insurer to fit your requirements!

Laka Cycle Insurance reviews (2351)

Review of the Laka, Cycle Insurance:

They will take your money and dismiss claims

I was with laka for years, at some point I decided to pause my policy because I wasn't cycling and thought my bicycle was safe enough in my building. the same week I paused it it got stolen. Since I was still insured as that month was gonna be paid for I went on the website to resume my policy and obviously started a claim. They discharged me to another company called Zurich which then arranged a video call with me to basically get all the facts as laka found it suspicious. They tried to claim that I was not insured but if I still paid two months of cover after that pause so the entire time I was covered. then Zurich said they are still waiting for police to confirm my report. It has been about 6 months! I am seriously considering making a complain to ombudsman as this is not ethical at all and I feel robbed after paying my insurance for so long and then being dismissed like this. Reviewed on: 18th December 2024

Easy to set up and easy to claim when something goes wrong

Living in London, bike theft is a constant danger. Even with the proper precautions, it can happen to anyone. When my bike was stolen the claim was settled within the week, very easy and friendly service. Highly recommended. Reviewed on: 6th October 2022

Simple and Transparent

Insure my bikes with Laka has been super simple. It's great to know what I'm paying for and that I'm supporting fellow cyclists! Reviewed on: 6th October 2022

Perfect Customer Service

Ping off an email and they reply super quick. Knowledgeable and helpful. Reviewed on: 6th October 2022

Friendly, supportive and direct

The all digital service is reflecting my daily life. Help is prompt and pricing very well Reviewed on: 6th October 2022

My bike covered under family members policy

I damaged my bike whilst commuting. Because it was insured under my partners policy I was able to make a claim and get it fixed quickly. Reviewed on: 5th October 2022

A refreshing approach to insurance cover

Such an refreshing way to allow customers to review, amend and clarify their insurance policies. Never tied in, no intense sales pitch, just polite, professional & a friendly team of clued up hosts to guide you swiftly along, allowing you to get on and enjoy your favourite hobby! I only wish my car insurance was half as exciting as this process Reviewed on: 5th October 2022

Top company with an easy to use product

easy to use platform, great product and glad I'm insured. Easy Reviewed on: 5th October 2022

Outstanding service

Helpful, responsive and fit for purpose. Highly recommended for serious cyclists. Reviewed on: 5th October 2022

Simply the best!

Probably the most innovative insurance company in Europe at the moment Great product and great service Reviewed on: 5th October 2022

Perfect

Great UI, easy to use and to understand. Reviewed on: 5th October 2022

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