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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.09 (145 reviews)

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2.04

Based on 145 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

This is an excellent car company to work with This is an excellent company to work with Reviewed on: 26th February 2025

Latest lowest rating:

1

Please avoid. Please avoid. If you ever have to make a claim the customer services is shocking you get passed round from pillar to post, no one wants to take owners... Read more Reviewed on: 10th February 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

Lloyds Bank Car insurance reviews (145)

Review of the Lloyds Bank, Car insurance:

terrible experience!! Avoid no matter how cheap their quotes are!

They are not willing to pay for my courtesy car insurance! It is a nightmare experience with them. Reviewed on: 23rd October 2023

Worst car insurance AVOID!!!!!!!!!

The worse customer service I have ever received, no calls....., I have had to ring them every day!!! On hold for a minimum of an hour per call!!! Requested a manager numerous times, but no call back Had an email offering me £25 for the cost of my calls and shut the complaint without even speaking to me!!! Don't know where my car is, noreplacement car on day 4 SHOCKING Please Avoid Reviewed on: 4th April 2023

I have insurance with them

As title states I have car insurance through them and it does the job I need it too Reviewed on: 3rd April 2023

Never again!

I thought Lloyds Bank was good, so their insurance would also be good, how wrong I was. Do they ever answer the phone? Getting the policy was efficient through Compare the Market but if this is a company they all to use their site I won’t be using them again either. Reviewed on: 27th March 2023

Utterly devoid of customer service

On hold for 4 hours over 3 days and still no-one answers the phone. Reviewed on: 21st March 2023

Very poor customer service

Lloyds Bank Car insurance let us down big time when our car was written off by a 3rd party - liability by 3rd party admitted immediately - no issue - but the process of getting money to us to purchase a replacement was shocking. Endless unanswered phone calls/emails, missing payments, cheques posted during mail strikes without any confirmation of cheque having been sent, hire car removed out of the blue, no vehicle during Christmas holidays and to cap it all the most pathetic "review" of our complaint about the delays by the Customer dissatisfaction the Lloyds Bank group. Competitive insurance but what's the point if the service is so appalling should you be unlucky enough to be taken out by a 3rd party driver Reviewed on: 15th March 2023

Great Service at Renewal

Renewal service and access to site for all documents means less paper waste and a very smooth process Reviewed on: 10th March 2023

Thanks For Your Call - Now That'll Be £25

I hadn't planned on writing a review, but I have spent the last 30 minutes on Lloyds website looking for a way I can convey information to them without phoning. (I am unable to use a regular phone.) They do not provide an email address or any other communication mechanism and I wanted to give them feedback. I have been a Lloyds customer for over 10 years and always renew my car insurance with them and it's usually relatively painless - but I changed over cars and had a quick 5 minute call with them to update the details and the price was going to go up £10 or so - no big deal it's a bigger car - but then to administer this they wanted to charge me a £25 admin fee. I would like to complain about it as I think it's both unfair and excessive and I wanted a response from them before I complained to the ombudsman, but I am unable to do so. I also wanted to advise them that if they have any future letters they want to send me to get information , I am introducing a £25 admin fee to answer them. They are now my ex insurers and shortly they will be my future ex bank. I would advise anyone considering them as insurers to think very carefully, and if you do decide to go with them - keep an extra £25 in your back pocket in case you ever have to phone them. Reviewed on: 29th January 2023

Good price

Good price and actually dropped in price upon renewal. Reviewed on: 25th January 2023

EXCESSIVE SHARP INCREASES

Last year van insurance was £366, with named driver. Despite no accidents and no claims ever made over my two years (none ever claimed before Lloyds), with Lloyds, this year my renewal quote was £875, a whopping increase that well exceeded the rate of inflation. Their loss , I fond an insurer at less that half their price. Shame on you Lloyds, I view this as a move to fleece your customers and a disgraceful act of fleecing the aged. Reviewed on: 21st January 2023

DO NOT USE

I cancelled my vehicle insurance with Lloyd's because I sold my car and was moving back to London so no longer needed it. They sent me emails to confirm cancellation and all looked good. I move home and go on holiday the next day and next thing I know when I returned to London is receiving a debt collection letter that I owe these incompetent amateurs £12.86 which I did not even know about... They didn't even send me an email about this balance as I would have seen it. Now I'm worried my credit has been affected just cause they decided they wanted money I did not know I owed them during the Xmas holidays..... !!! Buying a home later this year and after this I'm definitely not going to Lloyd's for my mortgage! Reviewed on: 15th January 2023

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