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Review of the Lloyds Bank, Car Insurance:

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Very poor customer service

Lloyds Bank Car insurance let us down big time when our car was written off by a 3rd party - liability by 3rd party admitted immediately - no issue - but the process of getting money to us to purchase a replacement was shocking. Endless unanswered phone calls/emails, missing payments, cheques posted during mail strikes without any confirmation of cheque having been sent, hire car removed out of the blue, no vehicle during Christmas holidays and to cap it all the most pathetic "review" of our complaint about the delays by the Customer dissatisfaction the Lloyds Bank group. Competitive insurance but what's the point if the service is so appalling should you be unlucky enough to be taken out by a 3rd party driver Reviewed on: 15th March 2023

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