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Merkam Doyle

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Review of the Lloyds Bank, Car Insurance:

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Thanks For Your Call - Now That'll Be £25

I hadn't planned on writing a review, but I have spent the last 30 minutes on Lloyds website looking for a way I can convey information to them without phoning. (I am unable to use a regular phone.) They do not provide an email address or any other communication mechanism and I wanted to give them feedback. I have been a Lloyds customer for over 10 years and always renew my car insurance with them and it's usually relatively painless - but I changed over cars and had a quick 5 minute call with them to update the details and the price was going to go up £10 or so - no big deal it's a bigger car - but then to administer this they wanted to charge me a £25 admin fee. I would like to complain about it as I think it's both unfair and excessive and I wanted a response from them before I complained to the ombudsman, but I am unable to do so. I also wanted to advise them that if they have any future letters they want to send me to get information , I am introducing a £25 admin fee to answer them. They are now my ex insurers and shortly they will be my future ex bank. I would advise anyone considering them as insurers to think very carefully, and if you do decide to go with them - keep an extra £25 in your back pocket in case you ever have to phone them. Reviewed on: 29th January 2023

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