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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.56 (144 reviews)

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2.60

Based on 144 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

There business banking account is shocking compared... There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero too... Read more Reviewed on: 27th October 2024

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (144)

Review of the Lloyds Bank, Business Banking:

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible.

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible. When I first opened the account I had a voicemail from their local business advisor. I called back and left and message but never heard from them again. Recently I needed to open a Euro account alongside my Sterling account. I wanted to check some details so went to their website. I had some more general questions so I looked for an email address as I was out of the country at the time. All I could find was a web form to complete and somebody would then apparently call me. I didn't want this as I was in Turkey on a course and rates to receive a call there are quite high. But with no other option I completed the form. Unfortunately each time I tried to send it came up with an error. I looked again for an email address. I strangely found a whole page where the business team celebrate the benefits of email (Did you know that 78% of small business find using email a great way of saving time?!); but no email address of their own! So, I took to Twitter. (Why have a Twitter account but not an email address?!?!) I messaged them and after 3 days (and chasing twice) I got a message asking for me to DM them my telephone number. I explained (in less than 160 characters!) that I was out of the country and needed an email address. I'll save you the long version of this story (honestly, this is the short version!!) but what happened for the next two weeks was random members of their staff asking for my telephone number, me telling them I'm out of the country, me asking for an email address, them calling me by surname, asking for my number, me explaining I'm out of the country and needed email... etc After around 20 posts and messages backwards and forwards they still hadn't given me an email address. They claim it's because they cannot discuss account details over email. I only wanted some general questions answered! And, surely it's as secure or unsecured as Twitter for answering general queries?!! (except you can actual send a proper question and get a proper reply, unlike the 160 character limit on Twitter!!). They then stopped sending any replies. Several days later I had a call from somebody in the business team about setting up a Euro account. She had no knowledge of the lengthy Twitter conversation, and general pain I'd had to get to that point. We went through the motions and then she was finally able to able to the very simple questions I had 1) What is the charge for having a Euro account? 2) What is the charge for making payments/transfers from the Euro account? So, the general mess of their 'communications' (!!) team made me re-evaluate my choice of business bank. Incidentally, during the Twitter mess I posted a message with the other three major banks included, along with Lloyds. All of the other banks replied and said they would be happy to take my business, Lloyds didn't even reply! So, still not sure which one I'm moving to but I'm going to move to another bank and open a Sterling and Euro account there. I've actually been with Lloyds as a personal customer since I was 13 years old (25 years!!). They have always been a very traditional bank and behind the times when it comes to technology. That said, in 2014 I would have expected them to have that crazy new invention - 'email'!!! Reviewed on: 11th November 2014

Great experience

It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really helpful Reviewed on: 2nd April 2025

Good banking product for our local community group a...

Good banking product for our local community group and for our social enterprise (Community Benefit Society.) Very easy to apply for online. Longish lead time of 6wks min. Sadly a very unethical financial institution though. Reviewed on: 28th February 2025

Intuitive app and good customer service

The Lloyd’s banking app has consistently improved over the years, adding useful features that make banking simple. I have not experienced any problems and in the few instances I have needed help, it has been fast and efficient. Reviewed on: 27th February 2025

There business banking account is shocking compared...

There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero tools to use like other banking apps such as tools to manage and put away tax , vat and expenditures. The worst part is they don’t even offer a debit card that is compatible with Apple Pay , meaning some online purchases you can’t make like Facebook ads to expand my buisness as they only take Apple Pay as payment. I’m leaving . Reviewed on: 27th October 2024

Lloyds Bank

Lloyds bank is a great place to bank and the technology they use within the branches, on mobile, and for the website has drastically improved my communication with the bank and made it so any barriers to my money have been removed. Reviewed on: 23rd August 2024

Let Lloyds take care of your business banking needs.

I have been a Lloyds customer for over 20 years and recently opened a business account with them. The process was straightforward, and the staff were very friendly. Thank you! The app is user-friendly and simplifies transferring money and exploring business loan options. I would recommend Lloyds for your business banking needs. Reviewed on: 4th June 2024

A good option for community/not-for-profit organizat...

A good option for community/not-for-profit organizations. One of the only options for a Community Benefit Society. Simple and streamlined online process to open account, though does take around 8 weeks. Easy to reach customer services via phone. Branch staff very well trained. Shame the bank itself is so unethical. Reviewed on: 25th May 2024

Avoid this bank.

Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!! Reviewed on: 14th May 2024

Lloyd Bank offers excellent customer service, ensuri...

Lloyd Bank offers excellent customer service, ensuring a seamless and pleasant banking experience. Their dedicated staff goes above and beyond to assist customers, making them feel valued and appreciated. Reviewed on: 19th April 2024

Lloyds bank is a good bank for business, I kind of l...

Lloyds bank is a good bank for business, I kind of like the set up and I feel comfortable using it at any time Reviewed on: 16th April 2024

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