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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.56 (144 reviews)

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2.61

Based on 144 reviews, last reviewed 2nd Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

There business banking account is shocking compared... There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero too... Read more Reviewed on: 27th October 2024

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (144)

Review of the Lloyds Bank, Business Banking:

Business support going downhill

I have had a personal account with Lloyds for over 30 years and our business has banked with them for over 20 years. My rating and experience relates to the business account. Once we had a personal relationship manager who visited us yearly to discuss our account and support us. A few years ago the manager was moved to central London and couldn’t practically visit us but we could phone directly and email each other. Then a couple of years ago Lloyds reorganised its business support services I think twice. This did not matter until something out of the ordinary was required and then the weakness of the new system was exposed. My issue related to the removal of a charge over our business premises (we are selling, it needs to be removed for the sale). The charge is related to our large overdraft facility. We wished to retain a smaller facility of an unsecured amount for cash flow purposes. Simple you would have thought but no. The only means of communicating with our Business Management Team (who appear to be located in Edinburgh and Birmingham now) seems to be by phone and by that, I mean us phoning them and waiting up to 20 minutes to be answered. I never seem to speak to the same person twice and have never managed to speak to the team leader. Different advisors give conflicting information which is confusing Whatever you believe that you discussed and arranged during the lengthy and sometimes confusing phone calls, is never confirmed or backed up in writing. It is difficult to retain all information given and comments made during these lengthy (maybe 40-50 minute ) calls. Upshot for us? The charge is being removed, slowly and our entire overdraft facility has been removed without prior warning. Apparently you can’t ask them to reduce the amount. Instead you have to cancel the one and apply for another, which involves supplying the accounts (which they already have) and detailed personal financial information (which they already have) for all partners in the business before you can be considered. To late for us as we’re on the point of selling and so will put in personal funds to cover any cash flow issues. I have gone through their formal complaints procedure. It will be interesting to see if they get back to me in the five working days that they promise… Reviewed on: 30th November 2019

Great experience

It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really helpful Reviewed on: 2nd April 2025

Good banking product for our local community group a...

Good banking product for our local community group and for our social enterprise (Community Benefit Society.) Very easy to apply for online. Longish lead time of 6wks min. Sadly a very unethical financial institution though. Reviewed on: 28th February 2025

Intuitive app and good customer service

The Lloyd’s banking app has consistently improved over the years, adding useful features that make banking simple. I have not experienced any problems and in the few instances I have needed help, it has been fast and efficient. Reviewed on: 27th February 2025

There business banking account is shocking compared...

There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero tools to use like other banking apps such as tools to manage and put away tax , vat and expenditures. The worst part is they don’t even offer a debit card that is compatible with Apple Pay , meaning some online purchases you can’t make like Facebook ads to expand my buisness as they only take Apple Pay as payment. I’m leaving . Reviewed on: 27th October 2024

Lloyds Bank

Lloyds bank is a great place to bank and the technology they use within the branches, on mobile, and for the website has drastically improved my communication with the bank and made it so any barriers to my money have been removed. Reviewed on: 23rd August 2024

Let Lloyds take care of your business banking needs.

I have been a Lloyds customer for over 20 years and recently opened a business account with them. The process was straightforward, and the staff were very friendly. Thank you! The app is user-friendly and simplifies transferring money and exploring business loan options. I would recommend Lloyds for your business banking needs. Reviewed on: 4th June 2024

A good option for community/not-for-profit organizat...

A good option for community/not-for-profit organizations. One of the only options for a Community Benefit Society. Simple and streamlined online process to open account, though does take around 8 weeks. Easy to reach customer services via phone. Branch staff very well trained. Shame the bank itself is so unethical. Reviewed on: 25th May 2024

Avoid this bank.

Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!! Reviewed on: 14th May 2024

Lloyd Bank offers excellent customer service, ensuri...

Lloyd Bank offers excellent customer service, ensuring a seamless and pleasant banking experience. Their dedicated staff goes above and beyond to assist customers, making them feel valued and appreciated. Reviewed on: 19th April 2024

Lloyds bank is a good bank for business, I kind of l...

Lloyds bank is a good bank for business, I kind of like the set up and I feel comfortable using it at any time Reviewed on: 16th April 2024

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