Write a review

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (730 reviews)

View other Lloyds Bank products

3.95

Based on 730 reviews, last reviewed 9th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

England Best High Street Bank Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (730)

Review of the Lloyds Bank, Classic Account:

Easy and friendly

I have found the bank staff accessible and friendly, which is especially useful when I'm dealing with international transfers delayed by red tape (that is, security concerns) in another country. Reviewed on: 11th February 2018

Love the fact I have a local branch to visit and the...

Love the fact I have a local branch to visit and the staff are excellent Reviewed on: 26th February 2025

They let me know when my direct debit and standing o...

They let me know when my direct debit and standing order are due plus they tell me if my outgoing is more or less than the month before Reviewed on: 26th February 2025

A very happy "basic" customer

Very easy to access (website, app), easy to contact and resolve issues, helpful staff on the phone and in branch. Reviewed on: 26th February 2025

Great Lloyds experience

Always answer calls quickly and swiftly sort out any issues with respect. Great customer service every time. Reviewed on: 26th February 2025

The account is fine.

The account is fine. I have been with Lloyds forever. It was my first bank because my parents banked there and opened my account there. It's a fairly standard current account. No bells and whistles. It does what it says on the tin. I have only come across problems when my debit cards don't work. This happened quite a few times. The staff in branches were usually helpful but it was the phone lines that were awful. They just didn't want to listen and showed no empathy at all. They also treated me like an idiot - very frustrating when I've worked in Banking for over 12 years and am actually a Product Manager for cards...I would dare say, I know what I am talking about. Reviewed on: 26th February 2025

Disgusted at how all the branches have closed and no...

Disgusted at how all the branches have closed and no sign of the banking hubs we were promised Reviewed on: 26th February 2025

Good service on app.

Good service on app. Fairly reliable. Reviewed on: 26th February 2025

Brilliant Customer Service

Whenever I have needed to contact Lloyds Bank by telephone, everyone has been really lovely to speak too and have always been able to help me and resolve any issues there and then. Reviewed on: 26th February 2025

I've only been with the bank 18 months.

I've only been with the bank 18 months. But I have visited my local branch a few times and the staff have been very friendly and resolved my requests promptly. The App is also very easy to use, being user-friendly and fast. Reviewed on: 26th February 2025

trustworthy

solid bank, good website, and info is relevant Reviewed on: 26th February 2025

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Classic Account
from Bank of Scotland 3.99 from 110 reviews
Premier Current Account
from Barclays 4.21 from 100 reviews
Reward Platinum Account
from NatWest 4.77 from 442 reviews

There's still more to see!

Lloyds Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub