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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (68 reviews)

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4.79

Based on 68 reviews, last reviewed 3rd Apr 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

Loughborough Building society - The Lenders choice. Easy to deal with and very helpful on the phone. Reviewed on: 3rd April 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (68)

Review of the Loughborough Building Society, Mortgages:

We have been with Loughborough for over 10 years and...

We have been with Loughborough for over 10 years and always had brilliant service. Recently, we took the plunge in buying a new home. Rob Johnson has dealt with our mortgage and he has been brilliant. The service has been personable, and Rob didn't just note down our answers to the questions in the initial part of the process, he listened to them and gained an understanding of our circumstances and what was important to us. He answered all of our questions and was very responsive to emails / calls, answering any questions or worries we had straight away. We felt we could really trust Rob with what was the biggest purchase of our lives and we are so grateful that in a stressful period of time, our mortgage application was looked after so well, it was one less thing to worry about. Reviewed on: 4th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Elisa, so glad that we could help! We'll share this feedback with Rob. Response date: 8th October 2024

Lady was great on the phone very helpful and knew he...

Lady was great on the phone very helpful and knew her stuff Reviewed on: 5th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Annette, so glad that we could help! Response date: 6th February 2025

I've been with the LBS for over 3 years now and they...

I've been with the LBS for over 3 years now and they've always provided an excellent service by being informative, swift and concise. It's also refreshing to deal with an organisation that doesn't offshore any of it's services or use chat functions as it means you speak to real people who know exactly what they're talking about as they're the ones actually dealing with your product. I've just completed my mortgage paperwork to continue my relationship with them for another 3 years as whilst their rates are slightly higher than other banks/building society, the excellent customer I receive is far more important to me and outweighs the negligible cost saving I would benefit from by moving elsewhere. Reviewed on: 5th February 2025

Mortgage adviser Ellie was very polite and helpful i...

Mortgage adviser Ellie was very polite and helpful in dealing with query Reviewed on: 3rd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmuhk, so glad that we could help! Response date: 4th February 2025

Excellent service & communication from staff throu...

Excellent service and communication from staff throughout the process. They made the process very easy and straightforward. The mortgage offer was very competitive and met my needs completely. Reviewed on: 2nd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 3rd February 2025

Quick efficient and very professional

Quick efficient and very professional Reviewed on: 31st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 31st January 2025

It was made very easy to get the Mortgage and custom...

It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct rather than going through a broker. Will definitely be using The Loughborough again thanks you :) Reviewed on: 17th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Jason, so glad that we could help! Response date: 17th January 2025

Very professional and very efficient in a good times...

Very professional and very efficient in a good timescale Reviewed on: 10th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 13th January 2025

A good deal and easy to set up

I worked through an agent, so my direct contact with the Society was limited, however it was a good deal and there were no issues. Reviewed on: 9th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 13th January 2025

Great experience with Loughborough Building Society.

Great experience with Loughborough Building Society. I had no concerns with my mortgage. Just unable to fulfil my current mortgage needs in regards to stair-casing Reviewed on: 8th January 2025

It was little longer waiting.

It was little longer waiting. But positive outcome overall. Thank you Reviewed on: 1st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Sekou, so glad that we could help! Response date: 2nd January 2025

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