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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (168 reviews)

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4.68

Based on 168 reviews, last reviewed 29th May 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Rob was excellent and covered everything I wanted Rob was excellent and covered everything I wanted Reviewed on: 29th May 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (168)

Amazing!

Amazing! When I thought all hope of moving was gone you managed to help me secure my dream home. I appreciate it so much. Reviewed on: 1st April 2026

Reply from Loughborough Building Society Thank you for your wonderful feedback. We’re delighted to have been able to support you and are pleased to hear you’re now in your dream home. Response date: 1st April 2026

Very easy to deal with.

Very easy to deal with. Fully recommend. Reviewed on: 1st April 2026

Reply from Loughborough Building Society Thank you for your positive feedback. We’re pleased to hear you found us easy to deal with and appreciate your recommendation. Response date: 1st April 2026

Overall really happy with the experience.

Overall really happy with the experience. First time applying for a mortgage and it felt straight forward. Reviewed on: 31st March 2026

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re delighted to hear that your first mortgage experience felt clear and straightforward. We appreciate you choosing us and are pleased we could support you through the process. Response date: 2nd April 2026

We had a very complex financial situation but Loughb...

We had a very complex financial situation but Loughborough treated with the outermost respect and we were not only a computer data. They understood that life as its ups and downs and that we shouldn’t be penalised for it. They showed care and understanding throughout the process and the cherry on the cake was the free valuation what a bargain. I will definitely recommend Loughborough building society as it is tailored for the everyday person not just the perfect people. Reviewed on: 31st March 2026

Reply from Loughborough Building Society Thank you for your thoughtful feedback. We’re pleased to hear that our team provided the respect, understanding and support you deserved throughout your application. We’re also glad the complimentary valuation added value to your experience. Your recommendation means a great deal to us. Response date: 2nd April 2026

First-time buyer

As a first-time buyer, the whole process of purchasing a property felt overwhelming at first, but the team made everything incredibly smooth and stress‑free. They were professional, patient, and always available to answer my many questions. Every step was clearly explained, and I always felt supported and well‑informed. Their communication was excellent, deadlines were met without any issues, and they handled all the legal work efficiently. I truly appreciate their dedication and the peace of mind they provided throughout the entire journey. I highly recommend them to anyone—especially first-time buyers. Thank you for an outstanding service! Reviewed on: 30th March 2026

Reply from Loughborough Building Society Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that our team helped make your first‑time buying experience smooth and stress‑free. Providing clear guidance and consistent support is very important to us, so it’s wonderful to know you felt well‑informed throughout the process. Response date: 31st March 2026

New home

Very happy with everything that you have done for us in buying our new home Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for your wonderful feedback. We’re delighted to have supported you through the process of buying your new home, and we truly appreciate your kind words. Response date: 31st March 2026

So far so good!

Hi. As this is early days, there's not much i can say .however, everything to date has been fine. Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for sharing your early impressions. We’re pleased to hear that everything has been satisfactory so far, and we look forward to supporting you as your experience with us continues. Response date: 31st March 2026

Always very helpful and I always feel that I have ha...

Always very helpful and I always feel that I have had the best advice thank you Reviewed on: 25th March 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear that you consistently feel well supported and receive the best advice. We appreciate you taking the time to share your experience. Response date: 26th March 2026

Seamless service, broker through to Loughborough

I found the Loughborough through our Broker. the Application was straight forwards, our requirements were easily understood by the Loughborough, the response was within 24 hours and the staff have followed up to ensure all progresses to the necessary time lines. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for sharing your experience. We’re pleased to hear that the application process was straightforward, your requirements were clearly understood, and that you received such a prompt response. It’s great to know our follow‑up support has helped keep everything on track. Response date: 24th March 2026

Very good customer service.

Very good customer service. Emailed me back the same day regarding queries I have had. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for your feedback. We are pleased to hear that you received a prompt response and experienced a high level of customer service. Response date: 24th March 2026

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