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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (110 reviews)

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4.83

Based on 110 reviews, last reviewed 3rd Oct 2025

79% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Loughborough a building society worth considering. A rare case of( A) being able to contact some in person (B) staff that are competent, friendly and patient-As an ex stockbroker I am impressed. Reviewed on: 3rd October 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (110)

Reasonable and understanding team

Reasonable and understanding team Reviewed on: 7th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Olyvia, so glad that we could help! Response date: 7th February 2025

Overall an okay experience but it did take a long ti...

Overall an okay experience but it did take a long time to review documents and respond to questions Reviewed on: 6th February 2025

Lady was great on the phone very helpful and knew he...

Lady was great on the phone very helpful and knew her stuff Reviewed on: 5th February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Annette, so glad that we could help! Response date: 6th February 2025

I've been with the LBS for over 3 years now and they...

I've been with the LBS for over 3 years now and they've always provided an excellent service by being informative, swift and concise. It's also refreshing to deal with an organisation that doesn't offshore any of it's services or use chat functions as it means you speak to real people who know exactly what they're talking about as they're the ones actually dealing with your product. I've just completed my mortgage paperwork to continue my relationship with them for another 3 years as whilst their rates are slightly higher than other banks/building society, the excellent customer I receive is far more important to me and outweighs the negligible cost saving I would benefit from by moving elsewhere. Reviewed on: 5th February 2025

Mortgage adviser Ellie was very polite and helpful i...

Mortgage adviser Ellie was very polite and helpful in dealing with query Reviewed on: 3rd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmuhk, so glad that we could help! Response date: 4th February 2025

Excellent service & communication from staff throu...

Excellent service and communication from staff throughout the process. They made the process very easy and straightforward. The mortgage offer was very competitive and met my needs completely. Reviewed on: 2nd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 3rd February 2025

Quick efficient and very professional

Quick efficient and very professional Reviewed on: 31st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 31st January 2025

It was made very easy to get the Mortgage and custom...

It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct rather than going through a broker. Will definitely be using The Loughborough again thanks you :) Reviewed on: 17th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Jason, so glad that we could help! Response date: 17th January 2025

Very professional and very efficient in a good times...

Very professional and very efficient in a good timescale Reviewed on: 10th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 13th January 2025

A good deal and easy to set up

I worked through an agent, so my direct contact with the Society was limited, however it was a good deal and there were no issues. Reviewed on: 9th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 13th January 2025

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