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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.70 (195 reviews)

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4.70

Based on 195 reviews, last reviewed 17th Sep 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

I took a mortgage out with Loughborough this year. I took a mortgage out with Loughborough this year. They have been absolutely brilliant in providing me with a product, I hope to continue using them f... Read more Reviewed on: 17th September 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society offer mortgages for a range of circumstances.

You can apply for a Loughborough Building Society mortgage if you’re buying a home, want to borrow into retirement or have a buy to let property. If you need help with your mortgage, you can call or pop into the branch.

Loughborough Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Loughborough Building Society before, you can also leave a review and share your experience.

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Loughborough Building Society Mortgages reviews (195)

We had a very complex financial situation but Loughb...

We had a very complex financial situation but Loughborough treated with the outermost respect and we were not only a computer data. They understood that life as its ups and downs and that we shouldn’t be penalised for it. They showed care and understanding throughout the process and the cherry on the cake was the free valuation what a bargain. I will definitely recommend Loughborough building society as it is tailored for the everyday person not just the perfect people. Reviewed on: 31st March 2026

Reply from Loughborough Building Society Thank you for your thoughtful feedback. We’re pleased to hear that our team provided the respect, understanding and support you deserved throughout your application. We’re also glad the complimentary valuation added value to your experience. Your recommendation means a great deal to us. Response date: 2nd April 2026

First-time buyer

As a first-time buyer, the whole process of purchasing a property felt overwhelming at first, but the team made everything incredibly smooth and stress‑free. They were professional, patient, and always available to answer my many questions. Every step was clearly explained, and I always felt supported and well‑informed. Their communication was excellent, deadlines were met without any issues, and they handled all the legal work efficiently. I truly appreciate their dedication and the peace of mind they provided throughout the entire journey. I highly recommend them to anyone—especially first-time buyers. Thank you for an outstanding service! Reviewed on: 30th March 2026

Reply from Loughborough Building Society Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that our team helped make your first‑time buying experience smooth and stress‑free. Providing clear guidance and consistent support is very important to us, so it’s wonderful to know you felt well‑informed throughout the process. Response date: 31st March 2026

New home

Very happy with everything that you have done for us in buying our new home Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for your wonderful feedback. We’re delighted to have supported you through the process of buying your new home, and we truly appreciate your kind words. Response date: 31st March 2026

So far so good!

Hi. As this is early days, there's not much i can say .however, everything to date has been fine. Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for sharing your early impressions. We’re pleased to hear that everything has been satisfactory so far, and we look forward to supporting you as your experience with us continues. Response date: 31st March 2026

Always very helpful and I always feel that I have ha...

Always very helpful and I always feel that I have had the best advice thank you Reviewed on: 25th March 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear that you consistently feel well supported and receive the best advice. We appreciate you taking the time to share your experience. Response date: 26th March 2026

Seamless service, broker through to Loughborough

I found the Loughborough through our Broker. the Application was straight forwards, our requirements were easily understood by the Loughborough, the response was within 24 hours and the staff have followed up to ensure all progresses to the necessary time lines. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for sharing your experience. We’re pleased to hear that the application process was straightforward, your requirements were clearly understood, and that you received such a prompt response. It’s great to know our follow‑up support has helped keep everything on track. Response date: 24th March 2026

Very good customer service.

Very good customer service. Emailed me back the same day regarding queries I have had. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for your feedback. We are pleased to hear that you received a prompt response and experienced a high level of customer service. Response date: 24th March 2026

customer service

Spoke to Cheryl and she completely set me at ease with all my worries and concerns. Made everything so clear and very grateful for her kindness in helping me understand Reviewed on: 21st March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re delighted to hear that you felt reassured and that everything was made clear for you. It’s great to know you had a positive experience, and we really appreciate you taking the time to share it. Response date: 23rd March 2026

I had a great experience Ruth was great

I had a great experience Ruth was great Reviewed on: 20th March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you had a positive experience and received great service. We appreciate you taking the time to share your comments. Response date: 20th March 2026

Loughborough worked really quick with our Mortgage B...

Loughborough worked really quick with our Mortgage Brokers and was very fast responding. Reviewed on: 19th March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that our team worked efficiently with your mortgage broker and responded promptly throughout the process. Response date: 19th March 2026

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