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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (124 reviews)

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4.80

Based on 124 reviews, last reviewed 24th Jan 2026

140% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Very smooth from start to finish, very happy to be y... Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (124)

Very smooth from start to finish, very happy to be y...

Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

We have been dealing with Rob with our mortgage.

We have been dealing with Rob with our mortgage. He has been nothing but brilliant throughout the whole process. Informative, knowledgeable and very helpful. He has been a pleasure to work with and would highly recommend! Reviewed on: 23rd January 2026

The lady I spoke to over the phone was extremely hel...

The lady I spoke to over the phone was extremely helpful. She put me at ease! She answered all my questions and addressed any concerns I had. So I decided to buy another product from Loughborough as a result. Reviewed on: 23rd January 2026

From start to Finish it's been excellent

From start to Finish it's been excellent Reviewed on: 21st January 2026

Reply from Loughborough Building Society Thanks for your feedback. It’s great to hear the whole experience was excellent for you. Response date: 21st January 2026

All done thru an again y but very good

All done thru an again y but very good Reviewed on: 14th January 2026

It was a swift process from start to finish, once my...

It was a swift process from start to finish, once my application was submitted a valuation was quickly arranged, the underwriter who dealt with my case acted swiftly and sent all required questions within a reasonable time, once satisfied my mortgage offer was approved and received so grateful to the team that worked so fast on my application. Reviewed on: 8th January 2026

Reply from Loughborough Building Society Thank you so much for your kind feedback. We're really pleased to hear the process felt swift and smooth for you. Our team works hard to keep things moving quickly, so it’s great to know this made a difference. We’re grateful you chose us and wish you all the best in your new home Response date: 15th January 2026

Highly recommend.

Highly recommend. Prompt service. Reviewed on: 19th December 2025

Reply from Loughborough Building Society Thank you for your feedback—it’s great to know you found our service prompt! Response date: 22nd December 2025

Working with Keri Nicholson from John Charcol has be...

Working with Keri Nicholson from John Charcol has been a very positive experience. She has kept in touch with us throughout the process and has gone beyond what we expected from a broker. She has shared that Loughborough BS are good to work with and have a common sense approach. Reviewed on: 19th December 2025

Easy process for new mortgage term

easy process for selecting a new mortgage term along with guidance of how the process would work. Really really helpful team also. Reviewed on: 8th December 2025

Reply from Loughborough Building Society Thank you for your feedback Hollie – we’re pleased to hear the process was straightforward and that our team provided helpful guidance throughout. Response date: 9th December 2025

Top Rate Human Customer Service

Your help person was very good in answering my query and especially I am grateful for her correcting a misunderstanding on my part about how much you can overpay each year. I really value this service staffed by humans, not robots, and how promptly you get connected. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback – we’re delighted our team could clarify things for you and provide the prompt, personal service you value. Response date: 1st December 2025

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