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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.70 (187 reviews)

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4.70

Based on 187 reviews, last reviewed 19th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent support with a complex mortgage application I had a very positive experience with Loughborough Building Society during what was not the most straightforward mortgage application. My circumstance... Read more Reviewed on: 19th August 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society offer mortgages for a range of circumstances.

You can apply for a Loughborough Building Society mortgage if you’re buying a home, want to borrow into retirement or have a buy to let property. If you need help with your mortgage, you can call or pop into the branch.

Loughborough Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Loughborough Building Society before, you can also leave a review and share your experience.

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Loughborough Building Society Mortgages reviews (187)

Excellent

Excellent - when precented the with proposition they turned it around very quickly Reviewed on: 30th June 2024

Reply from Loughborough Building Society Thank you, so glad that we could help! Response date: 1st July 2024

Rob has been outstanding - excellent service

Rob has been outstanding - excellent service and very relatable Reviewed on: 19th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Leigh, so glad that we could help! Response date: 25th June 2024

Paperwork not checked properly by branch.

My completion date had been set, but on the day at 11.20am, they demanded another document needed to be signed and witnessed by 12pm or the money would not be released that day. My removal company had already packed up and left for my new house. I would have been homeless until at least Monday. Because of this, my keys weren't ready until after 4pm and my removal company charged overtime after 5pm, which I had to pay because of the delay. Made a stressful day even worse by the paperwork all not being checked and ready for our move until the last minute. Reviewed on: 10th June 2024

Reply from Loughborough Building Society Thankyou for your valuable feedback. We are sorry to hear about the disappointment you experienced during your home moving experience. Due to information received from the solicitor the day before completion, we needed to fulfil a necessary process before releasing the completion funds. Despite the unexpected delay, our dedicated team worked hard to resolve the issue. We understand your frustration and assure you that our team did everything possible to ensure completion took place on the requested day. Thankyou for your feedback and continued support. Response date: 14th June 2024

Very smooth process for my first mortgage.

Very smooth process for my first mortgage. Thank you Reviewed on: 7th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Cesare, so glad that we could help! Response date: 10th June 2024

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

Great service from Rob when moving our mortgage over.

Great service from Rob when moving our mortgage over. Thorough, comprehensive and Rob genuinely listened to our needs and circumstances before giving advice, not just a tick box exercise. Great start! Reviewed on: 21st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Billy, so glad that we could help! Response date: 22nd May 2024

I asked to update my direct details and you sent me...

I asked to update my direct details and you sent me a form the day after Reviewed on: 13th May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 14th May 2024

Very clear and thorough process.

Very clear and thorough process. A caring approach and superb customer service Reviewed on: 3rd May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Samantha, so glad that we could help! Response date: 7th May 2024

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

Mortgage application

Met twice virtually with Rob our mortgage advisor who was friendly, patient and explained the process clearly and the options available to us. He concluded recommending the mortgage that met our goals most. A really painless process and gave us the outcome we wanted. Reviewed on: 30th April 2024

Reply from Loughborough Building Society Thanks for sharing your feedback with us Neil, we're so pleased to hear your positive experience with The Loughborough. Response date: 30th April 2024

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