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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.70 (187 reviews)

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4.70

Based on 187 reviews, last reviewed 19th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent support with a complex mortgage application I had a very positive experience with Loughborough Building Society during what was not the most straightforward mortgage application. My circumstance... Read more Reviewed on: 19th August 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society offer mortgages for a range of circumstances.

You can apply for a Loughborough Building Society mortgage if you’re buying a home, want to borrow into retirement or have a buy to let property. If you need help with your mortgage, you can call or pop into the branch.

Loughborough Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Loughborough Building Society before, you can also leave a review and share your experience.

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Loughborough Building Society Mortgages reviews (187)

I've been with the LBS for over 3 years now and they...

I've been with the LBS for over 3 years now and they've always provided an excellent service by being informative, swift and concise. It's also refreshing to deal with an organisation that doesn't offshore any of it's services or use chat functions as it means you speak to real people who know exactly what they're talking about as they're the ones actually dealing with your product. I've just completed my mortgage paperwork to continue my relationship with them for another 3 years as whilst their rates are slightly higher than other banks/building society, the excellent customer I receive is far more important to me and outweighs the negligible cost saving I would benefit from by moving elsewhere. Reviewed on: 5th February 2025

Mortgage adviser Ellie was very polite and helpful i...

Mortgage adviser Ellie was very polite and helpful in dealing with query Reviewed on: 3rd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmuhk, so glad that we could help! Response date: 4th February 2025

Excellent service & communication from staff throu...

Excellent service and communication from staff throughout the process. They made the process very easy and straightforward. The mortgage offer was very competitive and met my needs completely. Reviewed on: 2nd February 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 3rd February 2025

Quick efficient and very professional

Quick efficient and very professional Reviewed on: 31st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 31st January 2025

It was made very easy to get the Mortgage and custom...

It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct rather than going through a broker. Will definitely be using The Loughborough again thanks you :) Reviewed on: 17th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Jason, so glad that we could help! Response date: 17th January 2025

Very professional and very efficient in a good times...

Very professional and very efficient in a good timescale Reviewed on: 10th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 13th January 2025

A good deal and easy to set up

I worked through an agent, so my direct contact with the Society was limited, however it was a good deal and there were no issues. Reviewed on: 9th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 13th January 2025

Great experience with Loughborough Building Society.

Great experience with Loughborough Building Society. I had no concerns with my mortgage. Just unable to fulfil my current mortgage needs in regards to stair-casing Reviewed on: 8th January 2025

It was little longer waiting.

It was little longer waiting. But positive outcome overall. Thank you Reviewed on: 1st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Sekou, so glad that we could help! Response date: 2nd January 2025

I have dealt with Loughborough Building society thro...

I have dealt with Loughborough Building society through mortgage broker and process went smoothly Reviewed on: 26th December 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jakub, so glad that we could help! Response date: 30th December 2024

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