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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (108 reviews)

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4.82

Based on 108 reviews, last reviewed 18th Aug 2025

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

4

LBS via a mrtgage broker. Most of our dealings with LBS were via a mrtgage broker Without them our project would not be happening. Reviewed on: 18th August 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (108)

Our pathway to mortgage heaven

The process through our financial advisers has been very smooth. One piece of information had to be gathered latter in the application stages, which was very straightforward. Reviewed on: 23rd June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Graham, so glad that we could help! Response date: 24th June 2025

Long standing customer with no issues and have alway...

Long standing customer with no issues and have always had great customer service. New options on a mortgage offer and see no reason to go elsewhere for the remaining term. Reviewed on: 20th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 23rd June 2025

Very good service.

Very good service. Fast & Efficient Reviewed on: 20th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Frank, so glad that we could help! Response date: 23rd June 2025

Excellent service, very helpful and very appreciativ...

Excellent service, very helpful and very appreciative of the service. Reviewed on: 20th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Michael, so glad that we could help! Response date: 23rd June 2025

My grateful thanks for Louise's courtesy call...

My grateful thanks for Louise's courtesy call earlier in which she reviewed the mortgage offers and invited feedback. She was knowledgeable, friendly and approachable. I was reassured over matters that had caused some uncertainty. Thank you Louise. Reviewed on: 17th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Nick, so glad that we could help! Response date: 18th June 2025

Everything just 'worked', there were no holdups, no...

Everything just 'worked', there were no holdups, no issues, it just worked. Reviewed on: 10th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Colin, so glad that we could help! Response date: 11th June 2025

Our mortgage application took a long time, maybe bec...

Our mortgage application took a long time, maybe because of our circumstances, however when we did contact customer services they were prompt, very helpful and efficient.. Reviewed on: 30th May 2025

Brilliant!

Absolutely fantastic. We had a short window of time to purchase our house. Loughborough made it possible and met our needs every step of the way. Loughborough don't feel like a faceless organisation that don't care about you - because they aren't. The correspondence has been brilliant. We were informed every step of the way. Loughborough and our brilliant mortgage advisor who worked with them on our behalf took the scariness out of buying our first home. We felt confident every step of the way. Highly recommend! Reviewed on: 28th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Imogen, so glad that we could help! Response date: 29th May 2025

Been a great experience and in double quick time.

Been a great experience and in double quick time. Very smooth process and would highly recommend. Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 27th May 2025

Very good service, Fast & efficent

Very good service, Fast & efficent Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Frank, so glad that we could help! Response date: 27th May 2025

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