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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (168 reviews)

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4.68

Based on 168 reviews, last reviewed 29th May 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Rob was excellent and covered everything I wanted Rob was excellent and covered everything I wanted Reviewed on: 29th May 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (168)

Getting my remortgage was straight forward

Getting my remortgage was straight forward Reviewed on: 30th April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re glad to hear your remortgage process was straightforward. Response date: 1st May 2026

Approachable, efficient and knowledgable mortgage team

The remortgage process has been so simple and communication with the team fabulous. They are efficient, knowledgable and professional. We are really grateful for all of help, especially from Emma. We received responses straight away and the process to switch onto a new product is very simple. Thank you to all of the mortgage team at Loughborough. It remains a company that feels more family based, local and approachable building society. Reviewed on: 30th April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear the remortgage process was simple and that our team’s communication was efficient, knowledgeable, and professional. It’s great to know you found us approachable and we really appreciate your support. Response date: 1st May 2026

It was refreshing to speak with actual people who we...

It was refreshing to speak with actual people who were helpful and knowledgeable. Rob, who dealt with our application was friendly and professional and explained the process really clearly. The whole experience was positive. Reviewed on: 20th April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear you found our team helpful and knowledgeable, and that the application process was explained clearly. It’s great to know your experience was a positive one. Response date: 21st April 2026

I made changes to my mortgage and found communicatio...

I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. I found the whole process in changing my product unecessarily stressful. Reviewed on: 20th April 2026

Reply from Loughborough Building Society We’re sorry to hear that we didn’t meet your expectations and that you found the process stressful. This isn’t the experience we aim to provide. We’d welcome the opportunity to understand more and see how we may be able to help. If you’re happy to, please email us at [email protected], quoting reference LBS0421, and we’ll contact you securely. Response date: 21st April 2026

Good communication and I would definitely use this...

Good communication and I would definitely use this company again Reviewed on: 14th April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you found our communication clear and effective, and we appreciate your confidence in choosing to use our services again. Response date: 15th April 2026

Excellent. Made very easy

Getting g the mortgage was Made very easy. Thank you. Reviewed on: 14th April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re really pleased to hear that getting your mortgage was made easy and that you had a positive experience. Response date: 14th April 2026

The mortgage application went through with no hesita...

The mortgage application went through with no hesitation at all excellent service. Reviewed on: 13th April 2026

Absolutely brilliant made getting a mortgage possibl...

Absolutely brilliant made getting a mortgage possible and stress free Reviewed on: 2nd April 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear that the mortgage process felt stress‑free and that we were able to support you in achieving a positive outcome. Response date: 7th April 2026

Remortgage application process was explained clearly...

Remortgage application process was explained clearly and succinctly and I was managed through the process in a timely and well paced manner Reviewed on: 2nd April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that the remortgage process was explained clearly and that you felt supported throughout in a timely and well‑paced manner. Response date: 7th April 2026

Quick, simple, application phase with swift response...

Quick, simple, application phase with swift response & eventual positive outcome. Reviewed on: 2nd April 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you found the application process quick and straightforward, and that you were satisfied with the outcome. Response date: 7th April 2026

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