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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (118 reviews)

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4.81

Based on 118 reviews, last reviewed 19th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

Highly recommend. Highly recommend. Prompt service. Reviewed on: 19th December 2025

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (118)

Very good communication and very understanding

Very good communication and very understanding Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 22nd May 2025

You are very professional.

You are very professional. I am very satisfied. Reviewed on: 18th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Ciprian, so glad that we could help! Response date: 20th May 2025

A professional and helpful service.

A professional and helpful service. I dealt with knowledgeable people, who were also flexible and imaginative to accommodate my needs, as my case had some extra peculiarities. They offered clear advice and made the entire process straightforward and as stress free as possible. I highly recommend them. Reviewed on: 15th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 16th May 2025

Emma and Ellie understood my issues and dealt with t...

Emma and Ellie understood my issues and dealt with them satisfactorily. Reviewed on: 13th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmukh, so glad that we could help! Response date: 14th May 2025

Paperwork contradiction

The overall experience of the Loughborough was good but the wording in their offer and paperwork was contradictory and confusing. I had to contact the Building Society for clarification. Reviewed on: 12th May 2025

Reply from Loughborough Building Society Thank you for your feedback and for taking the time to raise your concerns regarding the documentation with our team. We are currently reviewing the relevant wording with our internal teams to ensure improved clarity and consistency. Please feel free to get in touch if you have any further questions or concerns. Response date: 14th May 2025

Re-mortgage for oldies

We dealt with a mortgage broker. They said your response was a bit slow. Reviewed on: 9th May 2025

Really helpful and quick response

Really helpful and quick response Reviewed on: 9th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lynda so glad that we could help! Response date: 12th May 2025

The quickest process I’ve ever gone through with a l...

The quickest process I’ve ever gone through with a lender Reviewed on: 8th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Martin, so glad that we could help! Response date: 9th May 2025

Easy process, completed quickly.

Easy process, completed quickly. No dramas, just good service. Reviewed on: 8th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Alan, so glad that we could help! Response date: 9th May 2025

Quick and Efficient!

I went through a broker who collated all documents required before submitting but I was surprised by how quickly Loughborough turned my application around. Very quick and efficient. I have this week completed and there have been no problems whatsoever! Reviewed on: 1st May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Bev, so glad that we could help! Response date: 2nd May 2025

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