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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (173 reviews)

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4.68

Based on 173 reviews, last reviewed 29th Jun 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Mortgage Advice - Loughborough Building Society I recently had a really positive experience with Rob, the Mortgage Advisor at Loughborough Building Society. From the outset, Rob was professional, ap... Read more Reviewed on: 29th June 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (173)

New home

Very happy with everything that you have done for us in buying our new home Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for your wonderful feedback. We’re delighted to have supported you through the process of buying your new home, and we truly appreciate your kind words. Response date: 31st March 2026

So far so good!

Hi. As this is early days, there's not much i can say .however, everything to date has been fine. Reviewed on: 27th March 2026

Reply from Loughborough Building Society Thank you for sharing your early impressions. We’re pleased to hear that everything has been satisfactory so far, and we look forward to supporting you as your experience with us continues. Response date: 31st March 2026

Always very helpful and I always feel that I have ha...

Always very helpful and I always feel that I have had the best advice thank you Reviewed on: 25th March 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re pleased to hear that you consistently feel well supported and receive the best advice. We appreciate you taking the time to share your experience. Response date: 26th March 2026

Seamless service, broker through to Loughborough

I found the Loughborough through our Broker. the Application was straight forwards, our requirements were easily understood by the Loughborough, the response was within 24 hours and the staff have followed up to ensure all progresses to the necessary time lines. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for sharing your experience. We’re pleased to hear that the application process was straightforward, your requirements were clearly understood, and that you received such a prompt response. It’s great to know our follow‑up support has helped keep everything on track. Response date: 24th March 2026

Very good customer service.

Very good customer service. Emailed me back the same day regarding queries I have had. Reviewed on: 23rd March 2026

Reply from Loughborough Building Society Thank you for your feedback. We are pleased to hear that you received a prompt response and experienced a high level of customer service. Response date: 24th March 2026

customer service

Spoke to Cheryl and she completely set me at ease with all my worries and concerns. Made everything so clear and very grateful for her kindness in helping me understand Reviewed on: 21st March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re delighted to hear that you felt reassured and that everything was made clear for you. It’s great to know you had a positive experience, and we really appreciate you taking the time to share it. Response date: 23rd March 2026

I had a great experience Ruth was great

I had a great experience Ruth was great Reviewed on: 20th March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you had a positive experience and received great service. We appreciate you taking the time to share your comments. Response date: 20th March 2026

Loughborough worked really quick with our Mortgage B...

Loughborough worked really quick with our Mortgage Brokers and was very fast responding. Reviewed on: 19th March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that our team worked efficiently with your mortgage broker and responded promptly throughout the process. Response date: 19th March 2026

We’re very excited and happy to buy our first home t...

We’re very excited and happy to buy our first home together Reviewed on: 18th March 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to have supported you as you purchase your first home and wish you both every happiness for the future. Response date: 19th March 2026

Outstanding Service from Rob Johnson

As a current lender with Loughborough Building Society, we are in the process of arranging a remortgage — not something that would normally be the highlight of anyone’s day. However, I’ve had the pleasure of dealing with Rob Johnson, who has made the process not only straightforward so far but also genuinely fun & enjoyable (yes, remortgage and fun in the same sentence — who would have thought it!). I couldn’t be happier with my experience to date and would highly recommend anyone considering a conversation about Loughborough’s products to speak with Rob. He is a brilliant representative for the company in every way possible. If he lived closer to Manchester, id be offering him a job. Reviewed on: 14th March 2026

Reply from Loughborough Building Society Thank you for taking the time to share your feedback. We’re really pleased to hear about your positive experience with Rob and that the process felt clear, and straightforward for you. We’ll make sure your kind comments are passed onto him. Response date: 25th March 2026

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