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Jacqueline S

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Review of the Loughborough Building Society, Mortgages:

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Paperwork not checked properly by branch.

My completion date had been set, but on the day at 11.20am, they demanded another document needed to be signed and witnessed by 12pm or the money would not be released that day. My removal company had already packed up and left for my new house. I would have been homeless until at least Monday. Because of this, my keys weren't ready until after 4pm and my removal company charged overtime after 5pm, which I had to pay because of the delay. Made a stressful day even worse by the paperwork all not being checked and ready for our move until the last minute. Reviewed on: 10th June 2024

Reply from Loughborough Building Society Thankyou for your valuable feedback. We are sorry to hear about the disappointment you experienced during your home moving experience. Due to information received from the solicitor the day before completion, we needed to fulfil a necessary process before releasing the completion funds. Despite the unexpected delay, our dedicated team worked hard to resolve the issue. We understand your frustration and assure you that our team did everything possible to ensure completion took place on the requested day. Thankyou for your feedback and continued support. Response date: 14th June 2024

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