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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (173 reviews)

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4.68

Based on 173 reviews, last reviewed 29th Jun 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Mortgage Advice - Loughborough Building Society I recently had a really positive experience with Rob, the Mortgage Advisor at Loughborough Building Society. From the outset, Rob was professional, ap... Read more Reviewed on: 29th June 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Loughborough Building Society Mortgages reviews (173)

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

Great service from Rob when moving our mortgage over.

Great service from Rob when moving our mortgage over. Thorough, comprehensive and Rob genuinely listened to our needs and circumstances before giving advice, not just a tick box exercise. Great start! Reviewed on: 21st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Billy, so glad that we could help! Response date: 22nd May 2024

I asked to update my direct details and you sent me...

I asked to update my direct details and you sent me a form the day after Reviewed on: 13th May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 14th May 2024

Very clear and thorough process.

Very clear and thorough process. A caring approach and superb customer service Reviewed on: 3rd May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Samantha, so glad that we could help! Response date: 7th May 2024

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

Mortgage application

Met twice virtually with Rob our mortgage advisor who was friendly, patient and explained the process clearly and the options available to us. He concluded recommending the mortgage that met our goals most. A really painless process and gave us the outcome we wanted. Reviewed on: 30th April 2024

Reply from Loughborough Building Society Thanks for sharing your feedback with us Neil, we're so pleased to hear your positive experience with The Loughborough. Response date: 30th April 2024

Super Helpful

Super Helpful, dealt with the process (and problems) quickly and without fuss Reviewed on: 25th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 26th April 2024

Experience has been very good from the start.

Experience has been very good from the start. Always quick to get through on the phone and very helpful. Reviewed on: 19th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jade, so glad that we could help! Response date: 19th April 2024

Very helpful, explaining options unknown to us but v...

Very helpful, explaining options unknown to us but very applicable. Not rushing us and making sure we took our time deciding Reviewed on: 10th April 2024

Reply from Loughborough Building Society Thanks Geoffrey for sharing your experience with us, so glad that we could help! Response date: 10th April 2024

everything worked out with little hassle

everything worked out with little hassle Reviewed on: 8th April 2024

Reply from Loughborough Building Society Thank you Isabella, so glad that we could help. Response date: 9th April 2024

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