Write a review

Newsletter

Go to business site

Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (181 reviews)

View other Loughborough Building Society products

4.69

Based on 181 reviews, last reviewed 24th Jul 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Really good from start to finish, couldnt be more he... Really good from start to finish, couldnt be more helpful Reviewed on: 24th July 2026

Latest lowest rating:

2

I made changes to my mortgage and found communicatio... I made changes to my mortgage and found communication with the mortgage and underwriters teams were extremely poor. They simply do not communicate. ... Read more Reviewed on: 20th April 2026

Visit provider site Read all reviews Write a review

About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Review Loughborough Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Loughborough Building Society Mortgages reviews (181)

From start to Finish it's been excellent

From start to Finish it's been excellent Reviewed on: 21st January 2026

Reply from Loughborough Building Society Thanks for your feedback. It’s great to hear the whole experience was excellent for you. Response date: 21st January 2026

All done thru an again y but very good

All done thru an again y but very good Reviewed on: 14th January 2026

Reply from Loughborough Building Society Thanks for your feedback! We’re glad to hear everything went smoothly and that you had a very good experience with us Response date: 26th January 2026

It was a swift process from start to finish, once my...

It was a swift process from start to finish, once my application was submitted a valuation was quickly arranged, the underwriter who dealt with my case acted swiftly and sent all required questions within a reasonable time, once satisfied my mortgage offer was approved and received so grateful to the team that worked so fast on my application. Reviewed on: 8th January 2026

Reply from Loughborough Building Society Thank you so much for your kind feedback. We're really pleased to hear the process felt swift and smooth for you. Our team works hard to keep things moving quickly, so it’s great to know this made a difference. We’re grateful you chose us and wish you all the best in your new home Response date: 15th January 2026

Highly recommend.

Highly recommend. Prompt service. Reviewed on: 19th December 2025

Reply from Loughborough Building Society Thank you for your feedback—it’s great to know you found our service prompt! Response date: 22nd December 2025

Working with Keri Nicholson from John Charcol has be...

Working with Keri Nicholson from John Charcol has been a very positive experience. She has kept in touch with us throughout the process and has gone beyond what we expected from a broker. She has shared that Loughborough BS are good to work with and have a common sense approach. Reviewed on: 19th December 2025

Easy process for new mortgage term

easy process for selecting a new mortgage term along with guidance of how the process would work. Really really helpful team also. Reviewed on: 8th December 2025

Reply from Loughborough Building Society Thank you for your feedback Hollie – we’re pleased to hear the process was straightforward and that our team provided helpful guidance throughout. Response date: 9th December 2025

Top Rate Human Customer Service

Your help person was very good in answering my query and especially I am grateful for her correcting a misunderstanding on my part about how much you can overpay each year. I really value this service staffed by humans, not robots, and how promptly you get connected. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback – we’re delighted our team could clarify things for you and provide the prompt, personal service you value. Response date: 1st December 2025

Terrible service

Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely poor comms and customer service overall. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re genuinely sorry that your experience fell short of what you expected. We understand how stressful delays can be, and we appreciate the patience you’ve shown . Your application has now moved forward, and an offer has been issued. If you’d like to talk anything through our team is always happy to help. Response date: 27th November 2025

Prompt helpful and informative service throughout th...

Prompt helpful and informative service throughout the process Reviewed on: 26th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback Paul! We’re delighted to hear you found our service prompt, helpful, and informative throughout the process. Response date: 27th November 2025

brilliant service

Great service and value very helpful Reviewed on: 6th November 2025

Reply from Loughborough Building Society Thanks so much for your lovely feedback Ian, we're thrilled you found our service helpful and great value! Response date: 7th November 2025

Do you have a different Loughborough Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Lifetime Mortgage
from more 2 life 3.35 from 5 reviews
Mortgages
from Barnsley Building Society 0.00 from 0 reviews
Fixed Rate Mortgage
from Barclays 3.45 from 95 reviews

Want to see more from Loughborough Building Society?

Savings
from Loughborough Building Society 4.86 from 496 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub