Write a review

Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (76 reviews)

View other Loughborough Building Society products

4.81

Based on 76 reviews, last reviewed 25th Apr 2025

57% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

It was very straight forward no hassle It was very straight forward no hassle Reviewed on: 25th April 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

Read all reviews See your review

About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (76)

Review of the Loughborough Building Society, Mortgages:

very smooth experience with our re mortgage

very smooth experience with our re mortgage Reviewed on: 22nd April 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Ian, so glad that we could help! Response date: 23rd April 2025

Great customer service.

Great customer service. Always polite and professional. Reviewed on: 9th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 10th October 2024

I have been with the Lougborough for years.

I have been with the Lougborough for years. Their services, explaination of products and what is available is always excellent and easy to understand. Reviewed on: 8th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Craig, so glad that we could help! Response date: 9th October 2024

We have been with Loughborough for over 10 years and...

We have been with Loughborough for over 10 years and always had brilliant service. Recently, we took the plunge in buying a new home. Rob Johnson has dealt with our mortgage and he has been brilliant. The service has been personable, and Rob didn't just note down our answers to the questions in the initial part of the process, he listened to them and gained an understanding of our circumstances and what was important to us. He answered all of our questions and was very responsive to emails / calls, answering any questions or worries we had straight away. We felt we could really trust Rob with what was the biggest purchase of our lives and we are so grateful that in a stressful period of time, our mortgage application was looked after so well, it was one less thing to worry about. Reviewed on: 4th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Elisa, so glad that we could help! We'll share this feedback with Rob. Response date: 8th October 2024

Competent and thorough

Mortgage Adviser Rob was very thorough but also friendly. I felt that i was dealing with a competent person. Reviewed on: 18th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 19th September 2024

I had my mortgage offer approved in May but we only...

I had my mortgage offer approved in May but we only completed yesterday so haven't had to deal with Loughborough as of yet so don't have a opinion Reviewed on: 11th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us David, so glad that we could help! Response date: 12th September 2024

My mortgage broker....

My mortgage broker delt directly with Loughborough, so unable to comment on most things but it seems to have going through fairly quickly and the communication betweem both parties was good and quick. Reviewed on: 11th September 2024

Reply from Loughborough Building Society Thank you for your feedback Ian, it’s much appreciated. Response date: 12th September 2024

Good value and friendly

felt the process could be faster as I had to meet a deadline. would like more human contact. Reviewed on: 10th September 2024

Reply from Loughborough Building Society Thank you for your feedback George, it’s much appreciated and will be used to guide our development in the future. Response date: 12th September 2024

Very friendly easy to communicate with They were esp...

Very friendly easy to communicate with They were especially helpful with our mortgage application I would recommend them after a long time dealing with another company who never really knew who we were A breath of fresh air Reviewed on: 7th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Angela, so glad that we could help! Response date: 9th September 2024

Personal review

Personal review was excellent, most others are very computer driven. Older customers need more understanding of their financial status Reviewed on: 5th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Geoffrey, so glad that we could help! Response date: 9th September 2024

House loan

my deal was organised by P I A financial services and was done very well Reviewed on: 3rd September 2024

Do you have a different Loughborough Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Ulster Bank 4.29 from 6 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Fixed Rate Mortgage
from TSB 3.94 from 17 reviews

There's still more to see!

Loughborough Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub