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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.47 (153 reviews)

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2.46

Based on 153 reviews, last reviewed 24th Aug 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

11%

53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (153)

Review of the M&S Bank - Marks and Spencer, Current Account:

Farce

We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

Not customer focused

Not customer focused just want to meet targets Reviewed on: 24th August 2023

they are good

I like them very much and I think they have the best quality Reviewed on: 3rd April 2023

handy bank

good customer service and convenient current account. I was sad when they closed this product Reviewed on: 16th March 2023

Customer services are probably the worse I have encountered

Opened a credit card recently and almost immediately realised that the limit was not going to be sufficient. Using the telephone customer services was such a dreadful experience. The agents, who sound as if they are located remotely appear uninterested and just use platitudes and standard phrases. Avoid. Reviewed on: 29th November 2022

So difficult to track down truly helpful agents

Contributed to reward scheme but during lockdown unable to use hot drink vouchers etc. left with more than £80 of useless vouchers Trying without success to get recompense took long phone calls calls with agents whose English accents were almost impossible to understand and comprehension of my English very poor. Destroyed credit card and cancelled reward scheme after so much hassle. Marion E Reviewed on: 1st March 2022

No good for older people.

Too many things to remember just to get on-line for a CC statement, No alternative but to stop using the card. Reviewed on: 20th December 2021

Current Account

Having been persuaded by staff in M&S to move my account here I was annoyed when I received a notification that all their current accounts were going to be closed in the summer, they weren’t the best bank to deal with as their digital side needed updating but hey ho have moved to Starling now and can’t fault them. Reviewed on: 29th March 2021

BEYOND MY KEN ...

Just spent frustrating 2 hours trying to use the 'physical' pass to access M&S credit card account via my laptop. Gave up - conflicting instructions e.g. 4 number password on gadget but 6 number required to online?! Went through 'Lock Pin' process still no joy. Rang someone in Far, Far Away Land who kept calling me Madam and was really not interested at all. Admitted defeat and installed their app on my tab which I didn't want to do. Minimal information (can't view transactions or change account info?) but made a payment which hopefully has gone through (no confirmation as such, will just have to check it's gone out of my bank account). Once payment cleared, closing acccount down- can't go through this stress every time. Reviewed on: 1st December 2020

Awful Bank

I had a credit card with M&S and I found their customer service to be severely lacking. Also their processes are way behind the times. The app and site UI is very very basic. Registering Apple Pay means you have to ring every time! All other competitors activate by text or email. Of course it’s an offshore call centre that take forever! When I wanted to close my account I filled in the form and never heard back!! They also will not close the account until your next statement date! The account is closed as I can see that on my credit file, but to this day, I’ve still never heard back from M&S to confirm it. Get a credit card elsewhere! Avoid! Reviewed on: 17th November 2020

Lost the will to live

Have spent over 2 hours trying to reactivity my online account and getting absolutely nowhere. Followed instructions on line and Then phoned them, first call sounded like the person was on another planet and couldn’t understand a word they said, second call I was told my account was unblocked, left it half an hour and retried, again it said it didn’t recognise my password and blocked me again. Went back on line to try and reset it again on to have a page with M&S Bank on the top but the rest of the page blank. I’ve now given up and intend to close my account and use my bank instead. Reviewed on: 1st October 2020

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