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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.54 (289 reviews)

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4.61

Based on 289 reviews, last reviewed 3rd Feb 2025

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

20%

Latest highest rating:

5

Speaking to a real person I love that when I call the Mansfield I get to speak with an actual person and not a call centre. Everything is easily done and explained and the comp... Read more Reviewed on: 3rd February 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (289)

Review of the Mansfield Building Society, Mortgages:

Friendly, answer the phones quickly or just an email...

Friendly, answer the phones quickly or just an email away. Had mortgage with them for 6 years. Reviewed on: 20th December 2024

Great service

Really easy to deal with. Very helpful everytime I've had to contact them. They called me to sort a new deal out when mine came to an end. They just wasn't wasn't best in market, so moved Reviewed on: 9th November 2021

personal service

I had little interaction with you but when I did it was dealt with by someone who seemed to be quite senior and he had great empathy for my situation which was that we were paying off most of the mortgage with proceeds of terminal illness cover. Reviewed on: 7th November 2021

Mortgage Redemption

Excellent communication throughout. All questions dealt with speedily and efficiently. Reviewed on: 2nd November 2021

Final Mortgage settlement

Excellent communication with Mansfield team - questions and issues dealt with promptly and efficiently. Closed account on due date. Only problem is that monthly direct debit was not included in the final mortgage statement and was paid and then refunded (~5 working days). Reviewed on: 2nd November 2021

Excellent Customer Service

The Mansfield Building Society have been excellent from start to finish of our mortgage application. Very efficient and go abovr and beyond for their customers. We would definitely recommend them to anyone looking for a Mortgage, it was our 1st property purchase and we wish to thank all the team for making our journey run as smooth as possible. Reviewed on: 28th October 2021

Great Mortgage Provider

Mansfield are a great mortgage provider. I had no issues at all, and received a quick answer to one query that I did have at the end of my mortgage term. Staff were helpful and friendly. Would definitely recommend to friends / family. Reviewed on: 26th October 2021

Excellent service!

Helpful and friendly staff, willing to take time to discuss any problems encountered in acquiring my mortgage. Supportive and reassuring, offering an extension to the expiry date of the offer when the legal side of the process was failing to progress as needed. A great team! Reviewed on: 15th October 2021

Great service!

Really helpful and supportive team - thank you! Reviewed on: 8th October 2021

First time mortgage

From being excepted for my mortgage to ending it after a few years , I can’t complain very professional and clear through the whole process. Reviewed on: 4th October 2021

Some excellent staff, but some very disappointing aspects.

Poor communication led to all sorts of problems initially- Mansfield insisted I split the title of the property before they would lend. Then, once split, they decided this was a huge problem because I couldn't grant myself access across my own property. (A brief summary of a complicated situation). This led to all sorts of problems and delays, and they were not particularly helpful. They didn't seem at all interested in helping sort out the problems they caused. Nichola, who seemed to just blame others, dealt with my case. I was asked how she was supposed to know I owned the surrounding land, as there was nothing on the paperwork to suggest this. A little odd, given that it was Mansfield who insisted on the split in the first place- how could I split it if it wasn't mine! She seemed to imply it was my fault- I feel it's not my fault that they don't share information effectively amongst themselves! Slow responses to emails, and errors like them putting the wrong number on a form took a week to correct. On the other hand, I found Shelley, and her colleagues in the call centre, very helpful, professional and swift to respond when assisting me with the redemption statement. Reviewed on: 28th September 2021

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