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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.54 (292 reviews)

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4.61

Based on 292 reviews, last reviewed 14th Feb 2025

23% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

20%

Latest highest rating:

5

Easy, clear, informative Very easy and clear information about options available when renewing my mortgage. Good range of accounts available , particularly for older applica... Read more Reviewed on: 14th February 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (292)

Review of the Mansfield Building Society, Mortgages:

Friendly, clear info.

Friendly, clear info. Price could be much more competitive. Reviewed on: 17th December 2024

First Time Buyers

We were a slightly trickier case but Mansfield handled our case with a human approach and were able to offer us a mortgage. Thanks to Mansfield we have just exchanged contracts on our first home and we are beyond grateful and excited! I also follow Mansfield on Facebook and I love what they do for their community and customers. I just love everything that they stand for! Thank you Mansfield for making our dreams come true. Now the impatient part waiting for the house to be built! Reviewed on: 9th May 2021

Only reason to leave was I'm all paid up.

After being with Mansfield for a good number of years we've had the best service you can get. Even in covid 2020 Mansfield service was excellent, give them a try you won't be disappointed. Reviewed on: 30th April 2021

Trapped in a difficult deal

Initially the deal I had was good, but after a few years of faithful custom, I was cornered into a very unsuitable deal with huge early repayment charges. It had me completely trapped. It was part of my motivation to sell. Reviewed on: 28th April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been a wholly positive one and we take feedback like this very seriously. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 29th April 2021

Extremely poor service and communication

7 months down the line and we have still not been able to draw down the money that was promised to us in the first week. Reviewed on: 21st April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would expect. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 22nd April 2021

Great company

We had a really hard time getting a mortgage as first time buyers. Mansfield took the risk of taking us on and for that we thank them. Only reason for leaving is because we managed to secure a better deal 2 years later. Reviewed on: 13th April 2021

Excellent from start to finish

The whole experience was excellent from start to finish. MBS literature and correspondence was clear and precise showing monthly and yearly payments and early settlement options. Reviewed on: 13th April 2021

Service in adversity

Of course we had the most severe wave of COVID infections going on while we were trying to get the mortgage arranged. In spite of this we managed it in time and we are very pleased with the result, Many thanks to everyone involved from Mansfield BS. Reviewed on: 31st March 2021

All good

I have found Mansfield very reliable. I was impressed that account managers would contact me directly and discuss my requirements. Reviewed on: 10th March 2021

Generally good, but could do much better.

Very friendly and efficient staff (once the initial purchase had gone through). The process to obtain the mortgage was tortuous - there was a minor amendment required to the lease (4 pages), and the Society's legal team took about 10 days to turn it round before the mortgage could be approved. Had I been able to switch lenders I would have done so. Also, the fixed rates were very high. Reviewed on: 3rd March 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 4th March 2021

Always a pleasure to speak to them

They were great from the start to finish and have always been so helpful assisting us. Thanks Reviewed on: 2nd March 2021

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