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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

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1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

Scam- be aware!

Scam- be aware! It is an awful organisation. I reported my accident claim on the day of my accident (23/11/2024); I have not heard from this organisation since, and now I have found out they did not even log it !!!!!! They provide their customers with a telephone number; however, if you call it, you CAN NOT get to speak to anyone; you are directed to "live chat". The "live chat" is absolutely useless; no one has the courtesy to answer the chat at a good time, and if you start a conversation, you speak to a computer!!!!!. What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). I do not believe you are a genuine insurance company, but more like a scam. RIDICISOLOUS! Reviewed on: 6th December 2024

Worst insurance company ever

Absolutely awful. No customer service skills at all. Absolutely no communication between there staff. Nobody knows what they are doing. Worst car insurance experience of my life. Don't go anywhere near them. They will make you lose the will to live. Worst insurance company in the world Reviewed on: 2nd August 2023

People don't do this mistake!

People don't do this mistake! Pure form of fraud. Absolutely incorrect. I have been waiting for 11 months now to be paid my total damage. So far I haven't received a penny. In the end they offered to pay me a quarter of my policy amount by increasing my premium... Without my fault?! But first if I repair the car myself with my own funds!!! They change the rules as they see fit and break all kinds of laws. And the best part is that they don't have any contact phones... Just a fake life chat through which you talk to a bot (wall)... Don't make this mistake! You will never receive compensation regardless of whether you are at fault or not! In this company only resources are poured in one direction. Reviewed on: 28th July 2023

Do not use

Please do not use this company . Appalling customer service - left me alone and in the dark literally for 8 hours. Customer service doesn’t exist with no communication- took 5 months to repair my car - this is back in 2021 . I got contacted today to say that direct line are taking me to court due to marshmallow not paying the claim . Also you can’t complain to the financial ombudsman as they are not registered in the uk . Please use someone else !!! Reviewed on: 24th July 2023

Excellent car insurance service

I have been with their service since 2019, their service is excellent whenever I make a claim or discuss payment options with the team. Their rate is most competitive too. Reviewed on: 23rd July 2023

Appalling service

Had a small bump in my car - equally at fault Called marshmallow as a notification They said they contact me if anything occurred No contact demo them so I assume all ok Renew insurance with someone else (as theirs was too high) Months later I’m contacted by the new insurance company to say marshmallow have loaded my details on the industry database as being at fault in the accident and have settled my claim. Ines insurance company saying i didn't inform them,!!!!!!! Marshmallow do not have a phone line. All there is it’s a live chat which is rubbish Reviewed on: 19th July 2023

DO NOT USE THIS COMPANY

After a year they will double your insurance price for no reason!! Haven’t made a single claim or complaint for the whole year then get my renewal quote for double the price I was paying, their excuse is they’ve had to pay out lots of claims this year, it’s not my duty to pay for other peoples claims! Disgusting price hike in the middle of a cost of living crisis Reviewed on: 18th July 2023

STAY AWAY IF YOU DON'T WANT TO GET SICK!!!

Definitely stay away if you don't want to get sick! It has been 55 days since they took my car, and I'm left without a courtesy car. I have to pick up my child from school with no transportation. Marshmallow is not offering any solution other than keeping you waiting. I keep getting sent from S&G to Marshmallow and back again. I've sent an official complaint and will be in touch with watchdog and also the financial ombudsman. It's just a waste of time expecting a solution from Marshmallow. This situation is extremely distressing and frustrating. Waiting for so long can have a detrimental effect on mental health, and it's truly unbearable.I don't want anyone to experience this awful feeling. I will continue to provide updates on how the process progresses from here.Please stay away.!!! Reviewed on: 14th July 2023

Total scam

Stay well clear there scam your money whatever way they can be warned I will never go with an online insurance company ever again. 800 quid out of pocket and got to fix my own car after someone smashed into it whiles it was parked. Reviewed on: 6th July 2023

Absolute scam artists ! Stay clear !

Awful company ! Take your money refuse to help you especially if you have a claim no number have wait days for a response from a chat box! Threatened and bullied me when o tried to ask for help ! Dragged their heels when dealing with my claim so they could charge me more money and now will not tell me the location of my own car ! Stay away from theses crooks . Reviewed on: 5th July 2023

if i could give no stars i would

i contacted the insurance to change my address and was told my monthly premium would go down however it has not, my monthly payments have gone up, i then contacted them about this but they are very quick to end the conversation and tell me that it is not possible. i am being scammed out of money by this company as if i go onto the internet and enter my new address the payments are over £100 cheaper a month than what i am currently paying. Secondly they have refused to change my payment date which i have asked for multiple times and i changed jobs, they then send me emails saying they will cancel my policy if i dont pay but ,maybe if our customer service was a bit better and you weren't all worried about yourselves you'd understand that circumstance do change. this is the only insurance company i have ever known to have these stupid ideas. i will be cancelling my policy and going with someone new. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY. Reviewed on: 28th June 2023

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