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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (297 reviews)

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1.65

Based on 297 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

19% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Never use Marshmallow I was more or less forced to use them when moving from Somerset to Buckinghamshire. The entire experience was fraught & expensive. They have no proper... Read more Reviewed on: 13th February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (297)

Review of the Marshmallow, Car Insurance:

WARNING: DO NOT PURCHASE INSURANCE FROM MARSHMALLOW

I’ve been with Marshmallow Insurance for over 3 years, never made a claim, and always kept my MOT up to date. However, after I was involved in a car accident, they completely failed me. After reporting the accident, it took them 15 days to provide me with an engineer’s report, and when I asked for the full report to understand what happened, they refused to give it to me. Instead, they just told me the issue was my tyres. Once my policy was cancelled, they provided no support whatsoever. I had no idea where my car was, and they only gave me unreachable contact details for a third-party engineer. I had to spend hours calling different garages and scrap metal companies just to figure out what to do. Marshmallow left me alone, stressed, and completely unsupported in a time when I needed help most. On top of that, they refused to refund the unused portion of my premium and charged me cancellation fees. All of this while they failed to provide me with the guidance I needed to resolve the situation. If you’re thinking about going with Marshmallow for your insurance, DON’T. They may seem like a good deal at first, but when things go wrong, you’ll be left high and dry with no help. This is by far the worst customer service I’ve ever experienced. Stay far away from them, and do yourself a favor by choosing a company that actually cares about its customers. #MarshmallowInsurance #CustomerServiceFail #InsuranceNightmare #AvoidMarshmallow Reviewed on: 22nd January 2025

Total scam

Stay well clear there scam your money whatever way they can be warned I will never go with an online insurance company ever again. 800 quid out of pocket and got to fix my own car after someone smashed into it whiles it was parked. Reviewed on: 6th July 2023

Absolute scam artists ! Stay clear !

Awful company ! Take your money refuse to help you especially if you have a claim no number have wait days for a response from a chat box! Threatened and bullied me when o tried to ask for help ! Dragged their heels when dealing with my claim so they could charge me more money and now will not tell me the location of my own car ! Stay away from theses crooks . Reviewed on: 5th July 2023

if i could give no stars i would

i contacted the insurance to change my address and was told my monthly premium would go down however it has not, my monthly payments have gone up, i then contacted them about this but they are very quick to end the conversation and tell me that it is not possible. i am being scammed out of money by this company as if i go onto the internet and enter my new address the payments are over £100 cheaper a month than what i am currently paying. Secondly they have refused to change my payment date which i have asked for multiple times and i changed jobs, they then send me emails saying they will cancel my policy if i dont pay but ,maybe if our customer service was a bit better and you weren't all worried about yourselves you'd understand that circumstance do change. this is the only insurance company i have ever known to have these stupid ideas. i will be cancelling my policy and going with someone new. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY. Reviewed on: 28th June 2023

Mess mellow

Taking policy is hassle free after that, they scam new immigrants who took insurance policy by increasing premium after a month of renewal. Reviewed on: 27th June 2023

Can't contact them

Trying to insurance myself with them. They've taken my money and I cant contact them by email, phone or chat. I dont seem to have an account so can't access details. Can't drive my car cos I don't know if I'm insured. Their email on their website is incomplete. Wrong website on their website! Not a good start Reviewed on: 23rd June 2023

I would not recommend

Similar experience to the other reviews. Nothing to add. Reviewed on: 22nd June 2023

Scam alert

Do not buy.i had an accident 10 days ago and I'm still waiting for them to collect it. I got so fed up I said I'd use my own garage only to be told that I'd have to pay an additional 250 fee.this is madness . They cannot collect my car but yet they still want to charge me for finding my own garage to fix it. No courtesy car although I'm paying for it.total scammers.i will be posting as many negative reviews and report them to FCA. Absolutely disgusting. They are taking peoples money who are on low income with disabled children. They have no shame Reviewed on: 20th June 2023

Avoid at all cost all they will do is take your money.

So I took out insurance less than 2 weeks ago and tried canceling it, as you are supposed to get a 14 day cooling off BUT no this company not only over charged me they took all the money then had the hide to charge more on my card. Disgusting service and don’t respond to emails Avoid at all cost will be reporting them to fair trading. Reviewed on: 10th June 2023

Zero stars if I could

If people are smart, they won’t insure with this company. £950 excess!!!! Increasing a premium from £4K to £5k after submitting an accepted proof of no claims? Outrageous. Gone with another company. Good luck if you choose to go with this company. I’ve called the FCA and hope this company is fined, shut down or sanctioned in some way. Reviewed on: 10th June 2023

The Rip off

My car was hit by a lime bike damaging the bumper wing and mirror. I put a claim in for the repairs and within two days the insurance was cancelled by Marshmallow. Wish I had read the reviews first .The company actively scams people, what I did not understand is with 68% of reviews that state how bad they are , why are they allowed to trade or advertise as an insurance company. I intend to highlight this scam to the papers and TV , rip off Britain . I will also post the reviews on social media and anywhere else I can to highlight the scams they perpetrate . Taking money and not providing a service is illegal. Reviewed on: 8th June 2023

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