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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (298 reviews)

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1.65

Based on 298 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

29% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Avoid Marshmallow Insurance I had an absolutely dreadful experience with Marshmallow Insurance. After my car was damaged in an accident, I filed a claim expecting a straightforwa... Read more Reviewed on: 18th February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (298)

Review of the Marshmallow, Car Insurance:

WARNING: DO NOT PURCHASE INSURANCE FROM MARSHMALLOW

I’ve been with Marshmallow Insurance for over 3 years, never made a claim, and always kept my MOT up to date. However, after I was involved in a car accident, they completely failed me. After reporting the accident, it took them 15 days to provide me with an engineer’s report, and when I asked for the full report to understand what happened, they refused to give it to me. Instead, they just told me the issue was my tyres. Once my policy was cancelled, they provided no support whatsoever. I had no idea where my car was, and they only gave me unreachable contact details for a third-party engineer. I had to spend hours calling different garages and scrap metal companies just to figure out what to do. Marshmallow left me alone, stressed, and completely unsupported in a time when I needed help most. On top of that, they refused to refund the unused portion of my premium and charged me cancellation fees. All of this while they failed to provide me with the guidance I needed to resolve the situation. If you’re thinking about going with Marshmallow for your insurance, DON’T. They may seem like a good deal at first, but when things go wrong, you’ll be left high and dry with no help. This is by far the worst customer service I’ve ever experienced. Stay far away from them, and do yourself a favor by choosing a company that actually cares about its customers. #MarshmallowInsurance #CustomerServiceFail #InsuranceNightmare #AvoidMarshmallow Reviewed on: 22nd January 2025

The Rip off

My car was hit by a lime bike damaging the bumper wing and mirror. I put a claim in for the repairs and within two days the insurance was cancelled by Marshmallow. Wish I had read the reviews first .The company actively scams people, what I did not understand is with 68% of reviews that state how bad they are , why are they allowed to trade or advertise as an insurance company. I intend to highlight this scam to the papers and TV , rip off Britain . I will also post the reviews on social media and anywhere else I can to highlight the scams they perpetrate . Taking money and not providing a service is illegal. Reviewed on: 8th June 2023

Such business

It's that time of year once again. The insurance renewal quote slinks into my email inbox. It doesn't knock, it isn't invited. The dread fills my stomach once again. The search is nearly on... But what's this I see befoe me? Marshmallow?! It cannot be. Surely car insurance can't be this fun and fulfilling. Alas it can. Please, do yourself a favour. Use. This. Company. Thank you Reviewed on: 31st May 2023

Do not trust

Online and only want your money! No customer service or helping people in need. Always excuse to not help! Best word to describe marshmallow is they are robbers with an identity without having to wear a mask and get away with it! Reviewed on: 31st May 2023

Very good insurers

Very good insurers and great prices to chose from Reviewed on: 31st May 2023

Very happy

It was easy to switch and it was much more affordable than my previous provider Reviewed on: 31st May 2023

Poor service

No phone number to call. Online chat takes hours to respond. Verification of photo ID with your selfie. In case if you don’t upload the iD in short time, but they won’t tell you how much time you have. They will cancel your policy. Without sending you email or text or call. So if you are waiting for driving license because of any reason don’t bothered. My iD came days before the policy start and I was simply unable to upload them. They don’t care if you will stay. They expect you to get another quote that cost twice as much. Reviewed on: 30th May 2023

terrible value, hard to cancel.

Title says it all. The only way to cancel the policy is to sit in an online chat where even the bot is late to the conversation. Awful value as well, policy cost went up by 40% (didn't make a claim). Avoid at all costs. Reviewed on: 29th May 2023

Makes an insurance agreement and then raises the price the price

ABSOLUTE SCAM COMPANY; Insurance policy started 1st of May. Then 11th asked the required document (occupation proof for additional driver) On 23rd replied that they can`t cover the additional driver(no reason provided) and without it- the price will raise 3x times. Or I can cancel the policy which will cost me £75 cancellation fee. ABSOLUTE SCAM Reviewed on: 23rd May 2023

Toxic company

Pure rip-off. Stay away from these toxic people. Cancelled my policy, ripped-off my annual premium, unprofessional behaviour, the worst company so far Reviewed on: 21st May 2023

Disgraceful company

Money taken from my account which I think was for house/contents insurance. No reminder e-mail sent by the company, no way to contact them via the app as it is only set up for car insurance, and they have failed to even acknowledge my e-mail enquiries. I am having to go through my credit card coming in an attempt to get a refund. Reviewed on: 17th May 2023

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