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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (300 reviews)

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1.64

Based on 300 reviews, last reviewed 21st Feb 2025

100% increase in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Terrible experience, not good at all Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need.... Read more Reviewed on: 21st February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (300)

Review of the Marshmallow, Car Insurance:

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

So far so good

No problems so far but early days yet. Reviewed on: 11th January 2023

Would not pay claim

I had an accident and tried to claim. They used a loop hole to avoid fixing my car. I have been driving for 20 years and made 3 claims before in that time. All without fuss. They took 3 weeks of boucning emails to simply tell me to take a hike. I will be pursuing through the independent ombudsmen. Speaking to someone is almost impossible. Reviewed on: 9th January 2023

Clear and informative.

Been chatting to Catherine using the online chat on the Marshmallow app, she's been of great help and responds quick. Happy with her services. Reviewed on: 4th January 2023

The staff at Marshmallow is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes.

The staff at Marshmallow specially Beatrice is highly professional and friendly, I had to update my policy they completed the entire process within a few minutes. Reviewed on: 28th December 2022

Easy and Simple

Quick to set up with friendly helpful knowledgeable staff. Reviewed on: 23rd December 2022

Stay away from this company.

Took 2 weeks - to get the specific answer. Ended up paying insurance for my car which didn’t exist. They don’t have anyone person to speak. Stay away Totally messed customer service. Reviewed on: 19th December 2022

Awful response time to thier mess up

Made me pay a lot of money to get my car towed after telling me it would be free. Will not answer emails. No communication between towing company and their organisation… Reviewed on: 10th December 2022

Worst insurance company ever!!! Avoid like the plague!!

Marshmallow is the worst insurance company I have ever encountered. It took them 7 weeks to get my car booked into a garage and then when I was forced to arrange and pay for my own repairs they approved the quotation but are now refusing to pay what they agreed to pay! DONT’T EVER USE THIS INSURANCE COMPANY EVEN IF YOUR LIFE DEPENDED ON IT. they are INCOMPETENT and GREEDY and DISHONEST Reviewed on: 8th December 2022

this company will not give you the right NCD cert

Don't join this company unless you want to lose all your NCB/NCD. I joined this company 2 years ago with 6 years NCD. They accepted my NCD and show it in the my account as normal. While I got a 80% increase in my premium without making any claims, I decided to leave them. They just give me a 2 years NCD and refused to give me a 8 years certificate. And, all other insurance companies only willing to accept the NCD cert from the last insurer. I tried to make a complaint to Financial Ombudsman Service but they just returned to me that marshmallow is not registered in the UK and is not under their regulation. What a joke that an insurance company doing business in the UK is not under the local regulation. If you don't mind, use them. they know they can increase the premium in the 2nd year as your old NCD certificate can only valid for 1 year. Reviewed on: 6th December 2022

Very excellent customer service

Quick and easy procedure with very beautiful customer services Reviewed on: 6th December 2022

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