Write a review

Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (294 reviews)

View other Marshmallow products

1.65

Based on 294 reviews, last reviewed 26th Jan 2025

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

I ve meet a very good customer service I ve meet a very good customer service Reviewed on: 25th November 2024

Latest lowest rating:

1

FROM THESE SCAMMERSago**STAY AWAY FROM THESE SCAMM FROM THESE SCAMMERS ago **STAY AWAY FROM THESE SCAMMERS** **STAY AWAY FROM THESE SCAMMERS** Bought my insurance with them in December, they asked for ... Read more Reviewed on: 26th January 2025

Read all reviews See your review

About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (294)

Review of the Marshmallow, Car Insurance:

After getting the insurance, they will ask all the d...

After getting the insurance, they will ask all the documents and then cancel it saying we have provided wrong information and then cancel it and make us feel as if we are fraudulent. Insane this is. Will not recommend it to any one. Reviewed on: 28th October 2024

Manipulative

After an awful experience when my car was written off my a Marshamllow customer I wrote an honest review on Trust Pilot. This was then removed as Marshmallow lodged a claim with Trust Pilot for defamation. This says all you need to know - they would rather claim defamation for someone saying they are doing a bad job than try to resolve issues and take responsibility. Reviewed on: 7th June 2022

over 6 months and my claim isn't resolved

The company is an abomination. claim has been active since November 2021 and still they haven't been able to recover my car, no courtesy whatsoever. Reviewed on: 25th May 2022

I was ripped off

I had to cancel my policy as I had sold my car - they charged me a whopping £50 just to cancel my policy - they told me it was to cover their expenses for cancelling - what rubbish, there's no way it costs them that much. Reviewed on: 25th May 2022

Scam company!!! Avoid

Scam company it would seem Scam company it would seem. Took out policy and paid the £70 deposit and 3 days later said they cancelling policy due to us lying about who owned the vehicle??? Queried it as i dont know what they mean and got 'our descion is final' response. Now said it I'll have to pay a £75 cancellation fee and won't get a refund. Absolute scam. I will be taking them to ombudsman. Imagine what it would be like trying to make a claim with them. Glad I'm out before that ever happened. They will try anything not to pay Reviewed on: 24th May 2022

Very bad insurance company so far i came across. They are fraud.

Very bad insurance company so far i came across. They are fraud. first they will be very nice to you during buying policy then will not ask any document further they will ask document on your name else they willl cancel the policy.. they will not bother you for anything in the grace period. once you crossed the month. they will suddenly increased the insurance premium.. VERY UNPROFESSIONAL customer support.. They will treat you very badly once you purchased the policy. Reviewed on: 13th May 2022

Absolutely Terrible

I changed my address and was informed that everything has been processed. i received a new payment plan - I even SIGNED AN AGREENMENT. My address change was in November... It us now may and they are demanding an increase in payment as if they have not already done so. They are claiming that on there system nothing was processed and its only now arise. This is only one issue that have had with them. Not to mentioned taking two payment in one month without being notified I WOULD NOT RECOMMEND ANY ONE ON THE PLANET TO THIS INSURANCE COMPANY. VERY UNPROFESSIONAL. Reviewed on: 12th May 2022

2 weeks post-accident still no replacement car

My son had an accident 2 weeks ago and is still to receive a replacement vehicle from Marshmallow. They say they can’t provide one until they’ve assessed his car but can’t do that yet as all the garages they are contracted with are full!!! Reviewed on: 10th May 2022

Appalling

They can't even change a simple house address. I found that out when, after a claim, they kept sending car repair garages in a city I wasn't living in. Eve after I complained, they couldn't be bothered to change it. Indeed, the CSA asked me for how long I was going to stay there! In my experience, I found the company lazy, unprofessional, and unreliable. If you ever got any information from them, check it against it. Chances are it's probably wrong. These people are incompetent and they don't care. Something else, if you check Trustpilot, the review score for Marshmallow is much higher. That's because they remove reviews that are too truthful. It happened to mine as well. Avoid Marshmallow at all costs. They are cheap because they have the worst service ever. The money you save doesn't make up for the hassle. Avoid. Reviewed on: 7th May 2022

worst company ever!!

2 weeks before renewal, i had an accident, contact made, worst staff i have dealt with. Took 5 days to check who knows what, before they even authorised repairs. Poor customer service, unhelpful staff, unable to talk to the, manager was just as unhelpful and uneducated, unable to differentiate between 72 hours and 72 working hours. I advise anybody to avoid at all costs, you will regret if involved in an accident. I have made a complaint, which i will pursue as far as possible, nonetheless it will take a month for a response and hopefully by then, my car will be fixed, fingers crossed Reviewed on: 27th April 2022

Please avoid

Please avoid by far the worst insurance company I have ever been insured with in my 18years of driving. They are testing my mental health, they are so unprofessional and there communication is so bad. There web chat is very basic and generic. Please avoid Reviewed on: 22nd April 2022

Alternative products

Cycle Insurance
from Laka 4.94 from 2351 reviews
Car Insurance
from Tesco Bank 2.40 from 509 reviews
Car Insurance
from Privilege 2.25 from 82 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub