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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (300 reviews)

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1.64

Based on 300 reviews, last reviewed 21st Feb 2025

50% decrease in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Terrible experience, not good at all Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need.... Read more Reviewed on: 21st February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (300)

Review of the Marshmallow, Car Insurance:

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

A TOTAL RIP-OFF

The worst insurance company I've ever seen. I insured my car after 1 month and a half, they sent me an email to cancel my insurance for a stupid reason. They have a cunnin strategy to attract you with a low price and then they will cancel you insurance and take the deposit plus a cancellation fees even though the cancellation came from their part. They didn't take the time to explain, they didn't answer to my email and when they did it was at the limit of the rudness. Save you self time, money, harassment and unnecessary stress. Reviewed on: 13th February 2022

Scam Fraud Company

This insurance will capitalise on any event you have in the most malicious way. Very inhumane staff and vicious act of capitalising of innocence of human errors (include typos). A disgraceful service. Stay away. Please check upcoming vider customer experience journey for this con artists founders. Terrible. Reviewed on: 7th December 2021

The worst company insurance

Very unprofessional. They have cancelled my insurance Without any motivation. Further, they do not want to send me the money to another account for privacy and security reason. Reviewed on: 6th December 2021

Terrible Insurance

I became unemployed during lockdown and because of this they put my insurance up. Yeah makes no sense. The world is already struggling but you want to strain me more. I had an unfortunate crash and they took a month on my claim for payout. At one point they didn’t even know where my car was and had I not called there would’ve been no movement. Then when they did pay me they told me they would let me know before hand and didn’t and took money out of my claim to which they said I could renew my insurance but never gave me the opportunity to do so. Don’t go with them. Waste of time and terrible . Reviewed on: 2nd December 2021

Avoid avoid avoid

I wish I never got my car insurance with them - it was very expensive for very poor customer service - all the issues I had were not resolved, makes me wonder how difficult they'd be to deal with if I was unfortunate enough to have an accident. Avoid avoid avoid!! Reviewed on: 29th November 2021

Never Ever go with them

If you want to end up with paying hell lot of money for no response.... Reviewed on: 24th September 2021

Lowest premiums

Easy to set up with lowest premiums.. Recomended for vehicle insurance. Reviewed on: 9th September 2021

Avoid

They cancelled my insurance as made a typo and intead 13th Aug 1981 I clicked 19th Aug 1981! 6 days diffrenece and I was accused by them of trying to get more benefits Reviewed on: 24th August 2021

Avoid! Avoid!

Awful company. Really not worth for saving £200. I wish I checked reviews before I got insurance with them. Cancelled insurance with them after 4 months. Reviewed on: 8th July 2021

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