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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (304 reviews)

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1.63

Based on 304 reviews, last reviewed 11th Mar 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

78%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Difficult company to depart from They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal... Read more Reviewed on: 11th March 2025

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car Insurance reviews (304)

Review of the Marshmallow, Car Insurance:

HORRIBLE HORRIBLE HORRIBLE.

HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring me. STAY AWAY Reviewed on: 5th March 2025

I'm super happy to be a part of marshmallow they hel...

I'm super happy to be a part of marshmallow they helped me a lot and do everything in a well way. Reviewed on: 12th February 2024

I don’t have a policy with these criminals thank god...

I don’t have a policy with these criminals thank god but I have been trying for the last month to claim on a policy holder who smashed into the back of me, my insurance company have also tried I’m now in the process of going down the legal path with help from my insurance How the hell this company is allowed to trade is beyond me . Cheap and nasty in my opinion. Reviewed on: 12th February 2024

My car was written off by a marshmallow customer who...

My car was written off by a marshmallow customer who admitted liability, A settlement figure was agreed but payments to me continually fail. I believe this can only be happening if they are insolvent or an employee is stealing my money. They are virtually impossible to contact and couldn’t care less about their liabilities. Reviewed on: 7th February 2024

Refuses to cancel and refund my policy, can't reach

Someone made a false claim about my car being in an accident. I submitted photos and videos of my car, in perfect condition, but now they are refusing to cancel and refund my car insurance even though I sold it due to this false claim. It is impossible to get ahold of a human and they don't have a contact phone number available. You have to use their "live" chat box, but I've been put on "hold" for over 3 hours now, being completely ignored. A poorly run company clearly scamming people who chose their plan for their cheap rate. Never using them again. Reviewed on: 7th February 2024

Avoid at all costs! Scam

Avoid at all costs! Long story but they are trying to scam me out of more money by charging me extra on my premium mid contract and I have had to reported them to the Financial Ombudsman's. The good reviews you see must be AI bots, the customer service is like speaking to a brick wall all on online chat. They accused me of miss information and I have proof that I had given it to them so they don't have a leg to stand on. I paid a lot of money for a dreadful service, they interrogate you and try to catch you out rather than help you. Reviewed on: 6th February 2024

My car was sent to MRN for a repair they used a gara...

My car was sent to MRN for a repair they used a garage Alloy engineers , my car has been with the garage since July 2023 , the garage signed a satisfactory note stating I was happy with the work and car was delivered a Total this fraud deception . Marshmallow are blaming me for not taking the car , they ain’t even mentioning the customer satisfactory being signed without the car be delivered to me keep away from this company . Reviewed on: 5th February 2024

An absolute joke of a company

First of all please do not use this insurance company just because it may save you a few pounds. It is not worth the hassle, no contact centre for any query, they say 24 hour emergency number that's a lie as it will just tell you to go to live chat this is only open mon-fri 9-4pm. The whole ordeal of actually reporting an issue or getting an answer to a question will take days by email. The extras you add on at the end of making a new claim will be via a third party and they tell U to contact them if U crack your windscreen or something and then they will say contact Marshmallow. The only thing they are 5* on is taking your payment.. Absolute garbage stay away. Don't believe me try and ring and press every single option there is and let me know if you ever get hold of an actual person on the telephone. Reviewed on: 5th February 2024

Excellent service changing my policy details

Excellent service changing my policy details Reviewed on: 4th February 2024

They will cancel without calling u

I couldnt send any documents through app so i asked them to email me ...ive sent the documents through...they just sent me an email they will cancel my policy...as i work night and i have a kid im not on my phone 24/7 so 2 days they give me and bam cancelled my insurance. because my documents where not fit or whatever ...dont get this insurance they will cancel on any chance they have was paying them 246 a month aswell Reviewed on: 3rd February 2024

It was so simple and easy , because the professional...

It was so simple and easy , because the professional team marshmallow have !!! 5 Reviewed on: 2nd February 2024

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